Free Exin VERISMF Exam Questions

Become Exin Certified with updated VERISMF exam questions and correct answers

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Total 80 Questions | Updated On: Apr 29, 2025

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Question 1

What two skills are part of the social competence in emotional intelligence (EI)?

A : Joining social groups and active communication

B : Social media expertise and influence awareness

C : Social awareness and relationship management

D : Social content management and technique usage

Answer: C

Question 2

An organization decides to leverage a Software as a Service (SaaS) solution to manage their newly deployed Internet of Things (IoT) monitoring devices. From a service management perspective, what is the most crucial consideration for the organization to keep in mind?

A : Is it imperative for the organization to recognize that a fundamental requirement for IoT devices is the assignment of unique identifiers and IP addresses to facilitate their effective management?

B : Should the organization place a significant emphasis on the enhanced behavior tracking capabilities provided by IoT services to support real-time marketing efforts?

C : Is it reasonable for the organization to assume that no specific considerations are required, given that the IoT service is outsourced and managed externally?

D : Is it of paramount importance for the organization to ensure that the established guardrails and boundaries for the services are diligently adhered to, even in the context of SaaS solutions?

Answer: D

Question 3

What is one of the fundamental challenges posed by rapidly evolving technology in service management?

A : Ensuring cost alignment with budget

B : Matching expectations to business relationships

C : Managing complexity with increased visibility

D : Adapting service management approaches to support constraints

Answer: C

Question 4

Within the context of service management, what is the primary focus of User Experience (UX) design?

A : Enhancing complaint handling processes

B : Optimizing support experiences for consumers

C : Improving customer service communication

D : Designing user-friendly interfaces and interactions

Answer: D

Question 5

Following the deployment of a new product or service, what does the "Respond" element in the VeriSM™ model primarily involve?

A : Creating the service blueprint

B : Creating the solution

C : Providing ongoing support to consumers

D : Producing service components

Answer: C

Page: 1 / 16

Total 80 Questions | Updated On: Apr 29, 2025

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