Free Exin VERISMF Exam Questions

Become Exin Certified with updated VERISMF exam questions and correct answers

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Total 80 Questions | Updated On: Jan 07, 2025

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Question 1

Following the deployment of a new product or service, what does the "Respond" element in the VeriSM™ model primarily involve?

A : Creating the service blueprint

B : Creating the solution

C : Providing ongoing support to consumers

D : Producing service components

Answer: C

Question 2

What is one of the fundamental challenges posed by rapidly evolving technology in service management?

A : Ensuring cost alignment with budget

B : Matching expectations to business relationships

C : Managing complexity with increased visibility

D : Adapting service management approaches to support constraints

Answer: C

Question 3

What two skills are part of the social competence in emotional intelligence (EI)?

A : Joining social groups and active communication

B : Social media expertise and influence awareness

C : Social awareness and relationship management

D : Social content management and technique usage

Answer: C

Question 4

Within the context of service management, what is the primary focus of User Experience (UX) design?

A : Enhancing complaint handling processes

B : Optimizing support experiences for consumers

C : Improving customer service communication

D : Designing user-friendly interfaces and interactions

Answer: D

Question 5

Within the Lean methodology, distinct types of waste are identified and classified. What specific type of waste is described as "producing at levels of quality that exceed the requirements and expectations of the customer"?

A : Is it best encapsulated by the concept of "Inventory," representing the surplus accumulation of goods or services beyond immediate demand?

B : Does it align with the concept of "Overdelivering," where the output surpasses the customer's needs and specifications?

C : Is it accurately characterized as "Overprocessing," involving excessive and unnecessary steps or efforts in the production process?

D : Does it correspond to the notion of "Overproduction," signifying the creation of goods or services beyond what is immediately required?

Answer: C

Page: 1 / 16

Total 80 Questions | Updated On: Jan 07, 2025

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