Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Apr 20, 2026

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Question 1

Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?

A : Experience Cloud

B : Sales Cloud

C : Marketing Cloud

D : Service Cloud

Answer: A

Question 2

A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews?

A : Ignore vague or general answers.

B : Engage in a friendly and informal way.

C : Analyze findings in the moment.

Answer: B

Question 3

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcomes represent these values?

A : Inclusive recruitment, lower market share, and less employee turnover

B : Economic growth, greater market share, and less employee turnover

C : Critical investing, more employee turnover, and greater market share

Answer: B

Question 4

Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people. How should the design be approached?

A : Ensure all text is black to maximize readability.

B : Optimize for color contrast-ratio and screen-reading technology.

C : Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.

D : Design a mobile-responsive solution to be used with Mobile Publisher.

Answer: B

Question 5

Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?

A : All sales reps will have Read access to Accounts for all Opportunities.

B : Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.

C : Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.

D : All sales reps will have Read access to all Accounts.

Answer: C

Page: 1 / 70

Total 349 Questions | Updated On: Apr 20, 2026

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