Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Jan 28, 2026

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Question 1

A UX Designer wants to plan and communicate the intended page layouts of a community portal. Which tool should they use?

A : Journey Mapping

B : Wireframes

C : Personas

D : Process Flows

Answer: B

Question 2

What are examples of how you can measure business performance in Salesforce?

A : Opportunity Win/Loss Ratio

B : Number of active licenses

C : Lead conversion rates

D : A and C

E : B and C

Answer: D

Question 3

Which of the following guidelines apply when you're using text on non-solid backgrounds?

A : Gradient backgrounds can only be vertical.

B : Text input must have a minimum 3:1 contrast ratio against the page background.

C : Only heading text may appear on non-solid backgrounds.

D : Always define a backup background color.

E : A, C, and D

Answer: A

Question 4

Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers

A : Open links in new windows when agents click on details from case widgets.

B : Use Salesforce Flow to help complete fields required for case closure.

C : Design custom Lightning Web Components for the customer to complete.

D : Complete relevant information about the customer using Lightning Record Pages.

Answer: B,D

Question 5

Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers

A : Consider design ramifications to prevent misuse and protect communities.

B : Prioritize marketing opportunities when designing features of a product.

C : Bring together a cross-function group with varied experiences.

D : Examine a product for potential inclusivity after it has been built

Answer: A,C

Page: 1 / 70

Total 349 Questions | Updated On: Jan 28, 2026

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