Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Apr 14, 2026

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Question 1

Financial advisor should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.
How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

A : Standard Person Account Object

B : Standard Lead Object

C : Standard Opportunity object.

D : Standard Account object.

Answer: A

Question 2

Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used?

A : Service-Blueprinting Workshop

B : Management Committee Meeting

C : Pitch Session

D : Service Usability Testing

Answer: A

Question 3

True or false: qualitative data gives you user feedback on the app's qualities and how users feel about them.

A : True

B : False

Answer: A

Question 4

What is the purpose of the Dare phase?

A : To unleash collective creativity, suspend disbelief, and dream up the the way things should work

B : To challenge stakeholders to take smart, calculated risks

C : To prove that your organization won't tolerate fear of change #innovationwarriors

D : To play with two canines

Answer: A

Question 5

Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK

knows about the users so that a shared understanding is created with the rest of the organization.

Which tool should be used to share this insight?

A : A/B Testing

B : Full Recorded Interviews

C : Empathy Map

D : Heuristic Review

Answer: C

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Total 349 Questions | Updated On: Apr 14, 2026

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