Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Mar 13, 2026

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Question 1

What are examples of how you can measure business performance in Salesforce?

A : Opportunity Win/Loss Ratio

B : Number of active licenses

C : Lead conversion rates

D : A and C

E : B and C

Answer: D

Question 2

Financial advisor should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.
How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

A : Standard Person Account Object

B : Standard Lead Object

C : Standard Opportunity object.

D : Standard Account object.

Answer: A

Question 3

How can you build quality in?

A : Avoid making our code too simple.

B : Make sure everyone is responsible for quality.

C : Assign the testing role to one person.

D : Split our teams into "engineers" and "quality engineers."

Answer: B

Question 4

Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK

knows about the users so that a shared understanding is created with the rest of the organization.

Which tool should be used to share this insight?

A : A/B Testing

B : Full Recorded Interviews

C : Empathy Map

D : Heuristic Review

Answer: C

Question 5

When testing for keyboard accessibility, which three of these functionalities should be verified?

A : Keyboard Focus is Visible

B : Actionable items receive focus

C : Nonmodal dialogs can be navigated

D : Interactive elements can be navigated

Answer: A,B,D

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Total 349 Questions | Updated On: Mar 13, 2026

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