Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Jan 15, 2026

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Question 1

A UX Designer wants to plan and communicate the intended page layouts of a community portal. Which tool should they use?

A : Journey Mapping

B : Wireframes

C : Personas

D : Process Flows

Answer: B

Question 2

When designing a user engagement journey, what's the difference between the message and the purpose?

A : The purpose is what you say to the user; the message is why you say it.

B : The message is what you say to the user; the purpose is why you say it.

C : The message is the tone of the guidance, and the purpose is the business value.

D : The message is a higher priority than purpose.

Answer: B

Question 3

What is the purpose of the Dare phase?

A : To unleash collective creativity, suspend disbelief, and dream up the the way things should work

B : To challenge stakeholders to take smart, calculated risks

C : To prove that your organization won't tolerate fear of change #innovationwarriors

D : To play with two canines

Answer: A

Question 4

Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used?

A : Service-Blueprinting Workshop

B : Management Committee Meeting

C : Pitch Session

D : Service Usability Testing

Answer: A

Question 5

A UX Designer determines that the usability of their company's Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted. Which type of relationship should be used to optimize the link between Container and Container Bids?

A : Master-Detail

B : Hierarchical Lookup

C : Many-to-one-Lookup

Answer: A

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Total 349 Questions | Updated On: Jan 15, 2026

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