Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Jan 14, 2026

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Question 1

Why should your company focus on improving its adoption rate?

A : Improving adoption rates protects your reputation because you recommended Salesforce

B : Because sales reps need another way to use their time

C : Because high adoption leads to high ROI

D : So Salesforce can have more users

Answer: C

Question 2

Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used?

A : Service-Blueprinting Workshop

B : Management Committee Meeting

C : Pitch Session

D : Service Usability Testing

Answer: A

Question 3

How should you gather feedback on Salesforce?

A : Stop reps in the hallway to see what they think

B : Request that the team email you with any ideas

C : Don't bother. It-s already perfect

D : Create a process that you can easily manage and track, such as a survey

Answer: D

Question 4

Why is it best practice to prepare select elements of Salesforce Lightning Design System, rather than importing everything into your prototyping tool?

A : It helps you stay efficient, focusing on the assets that are needed for the design.

B : It helps you stay flexible, since you can incorporate custom assets as needed, like logos and color scheme.

C : It helps you with AI-powered design tips and tricks from Einstein.

D : A and B

E : A and C

Answer: D

Question 5

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcomes represent these values?