Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

Page: 1 / 70

Total 349 Questions | Updated On: Jan 14, 2026

Add To Cart

Question 1

Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used?

A : Service-Blueprinting Workshop

B : Management Committee Meeting

C : Pitch Session

D : Service Usability Testing

Answer: A

Question 2

A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach. Which strategy will most likely strengthen employee relationships the most?

A : Create a first draft in a design team and then share it for feedback with employees.

B : Send an anonymous survey to collect ideas from across the whole company.

C : Invite employees from different departments and create a journey map together.

Answer: A

Question 3

When capturing and clustering your notes always __________

A : Capture and cluster alone first, then present to your colleagues for validation

B : Look for data that confirms or upsets your existing hypotheses

C : Enlist the help of your interviewees in the process

D : Sort and discard anything that isn't immediately useful

Answer: B

Question 4

What combination of keys do keyboard-only users use to navigate through a page?

A : All keys

B : Left and Right Arrow keys

C : Tab and Left and Right Arrow keys

D : Shift and Arrow keys

E : Tab and Arrow keys

Answer: A

Question 5

Why should you create a Minimum Loveable Product (MLP) versus a Maximum Loveable Product?

A : To truly delight your most loyal customers and ensure immediate adoption, versus solving the problems of all your customers, who may take more effort to reach

B : To develop the most loveable marketing tactics and messaging before launching

C : To launch with a Freemium pricing model, then charge for additional features

D : Because your users can't handle the Maximum Love you have to give

Answer: A

Page: 1 / 70

Total 349 Questions | Updated On: Jan 14, 2026

Add To Cart