Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Jan 28, 2026

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Question 1

When designing a user engagement journey, what's the difference between the message and the purpose?

A : The purpose is what you say to the user; the message is why you say it.

B : The message is what you say to the user; the purpose is why you say it.

C : The message is the tone of the guidance, and the purpose is the business value.

D : The message is a higher priority than purpose.

Answer: B

Question 2

What are two benefits of inclusive design? Choose 2 answers

A : Removing the need for 508 compliance

B : Extending access to more users

C : Reducing friction for users in achieving their goals

D : Tailoring a solution to one type of user

Answer: B,C

Question 3

Why should your company focus on improving its adoption rate?

A : Improving adoption rates protects your reputation because you recommended Salesforce

B : Because sales reps need another way to use their time

C : Because high adoption leads to high ROI

D : So Salesforce can have more users

Answer: C

Question 4

What are examples of how you can measure business performance in Salesforce?

A : Opportunity Win/Loss Ratio

B : Number of active licenses

C : Lead conversion rates

D : A and C

E : B and C

Answer: D

Question 5

What is a characteristic of acceptance criteria?

A : Limited to three testing statements.

B : Answered with only a true or false.

C : Listed from easiest to hardest.

D : Only written in negative phrasing.

Answer: B

Page: 1 / 70

Total 349 Questions | Updated On: Jan 28, 2026

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