Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Apr 14, 2026

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Question 1

What is a benefit of using a persona?

A : It represents your inner personality.

B : It creates a relatable connection with your customer.

C : It explains topics from your own viewpoint.

D : It gets your talk track down.

Answer: B

Question 2

What are examples of how you can measure business performance in Salesforce?

A : Opportunity Win/Loss Ratio

B : Number of active licenses

C : Lead conversion rates

D : A and C

E : B and C

Answer: D

Question 3

Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used?

A : Service-Blueprinting Workshop

B : Management Committee Meeting

C : Pitch Session

D : Service Usability Testing

Answer: A

Question 4

A UX Designer wants to plan and communicate the intended page layouts of a community portal. Which tool should they use?

A : Journey Mapping

B : Wireframes

C : Personas

D : Process Flows

Answer: B

Question 5

What is technology adoption?

A : When you introduce a new technology to your company

B : Getting people to use the solution or software that their company has purchased for them

C : Choosing just the right technology solution

D : An impossible task you should avoid

Answer: B

Page: 1 / 70

Total 349 Questions | Updated On: Apr 14, 2026

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