Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Apr 20, 2026

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Question 1

What is technology adoption?

A : When you introduce a new technology to your company

B : Getting people to use the solution or software that their company has purchased for them

C : Choosing just the right technology solution

D : An impossible task you should avoid

Answer: B

Question 2

A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?

A : Card Sorting

B : User Acceptance testing

C : Diary Studies

D : A/B testing

Answer: D

Question 3

What two tools should a UX designer use to test that a user without a mouse can navigate and interact with a web page?

A : Touch screen emulator

B : Keyboard

C : Screen reader

D : Voice dictation

Answer: B,C

Question 4

Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers

A : Open links in new windows when agents click on details from case widgets.

B : Use Salesforce Flow to help complete fields required for case closure.

C : Design custom Lightning Web Components for the customer to complete.

D : Complete relevant information about the customer using Lightning Record Pages.

Answer: B,D

Question 5

A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process
What should the designer do next

A : Tell the customer they need to improve operations before anywork can be done

B : lock the findings and move forward with presenting possible solutions

C : recommend field level validation to ensure users are entering the correct data

D : conduct a workshop with stakeholders to align on correct state and build consenses

Answer: D

Page: 1 / 70

Total 349 Questions | Updated On: Apr 20, 2026

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