Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Dec 08, 2025

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Question 1

What is a benefit of using a persona?

A : It represents your inner personality.

B : It creates a relatable connection with your customer.

C : It explains topics from your own viewpoint.

D : It gets your talk track down.

Answer: B

Question 2

Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?

A : Card Sorting

B : Task Analysis

C : Prototype testing

D : Expert Review

Answer: D

Question 3

How should you gather feedback on Salesforce?

A : Stop reps in the hallway to see what they think

B : Request that the team email you with any ideas

C : Don't bother. It-s already perfect

D : Create a process that you can easily manage and track, such as a survey

Answer: D

Question 4

A UX Designer wants to plan and communicate the intended page layouts of a community portal. Which tool should they use?

A : Journey Mapping

B : Wireframes

C : Personas

D : Process Flows

Answer: B

Question 5

When designing a user engagement journey, what's the difference between the message and the purpose?

A : The purpose is what you say to the user; the message is why you say it.

B : The message is what you say to the user; the purpose is why you say it.

C : The message is the tone of the guidance, and the purpose is the business value.

D : The message is a higher priority than purpose.

Answer: B

Page: 1 / 70

Total 349 Questions | Updated On: Dec 08, 2025

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