Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Jan 28, 2026

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Question 1

Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?

A : Experience Cloud

B : Sales Cloud

C : Marketing Cloud

D : Service Cloud

Answer: A

Question 2

When designing a user engagement journey, what's the difference between the message and the purpose?

A : The purpose is what you say to the user; the message is why you say it.

B : The message is what you say to the user; the purpose is why you say it.

C : The message is the tone of the guidance, and the purpose is the business value.

D : The message is a higher priority than purpose.

Answer: B

Question 3

Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?

A : All sales reps will have Read access to Accounts for all Opportunities.

B : Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.

C : Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.

D : All sales reps will have Read access to all Accounts.

Answer: C

Question 4

What combination of keys do keyboard-only users use to navigate through a page?

A : All keys

B : Left and Right Arrow keys

C : Tab and Left and Right Arrow keys

D : Shift and Arrow keys

E : Tab and Arrow keys

Answer: A

Question 5

Which mindset involves being vulnerable, recognizing our mistakes, and repairing our relationships?

A : Empathy

B : Courage

C : Intention

D : Compassion

E : Trust

Answer: B

Page: 1 / 70

Total 349 Questions | Updated On: Jan 28, 2026

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