Free Salesforce User-Experience-Designer Exam Questions

Become Salesforce Certified with updated User-Experience-Designer exam questions and correct answers

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Total 349 Questions | Updated On: Apr 29, 2026

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Question 1

What is a benefit of using a persona?

A : It represents your inner personality.

B : It creates a relatable connection with your customer.

C : It explains topics from your own viewpoint.

D : It gets your talk track down.

Answer: B

Question 2

Which of the following are ethical differentiators?

A : A focus on building trusted AI

B : Regular lunch-and-learns on ways to incorporate corporate social responsibility

C : Responsible tech development during times of crisis

D : A and B

E : A and C

Answer: A

Question 3

Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers

A : Open links in new windows when agents click on details from case widgets.

B : Use Salesforce Flow to help complete fields required for case closure.

C : Design custom Lightning Web Components for the customer to complete.

D : Complete relevant information about the customer using Lightning Record Pages.

Answer: B,D

Question 4

Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

A : Training and support planning

B : User interface planning

C : Onboarding planning

D : Voice and tone planning

Answer: B

Question 5

Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?

A : All sales reps will have Read access to Accounts for all Opportunities.

B : Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.

C : Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.

D : All sales reps will have Read access to all Accounts.

Answer: C

Page: 1 / 70

Total 349 Questions | Updated On: Apr 29, 2026

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