Free Salesforce TVB-201 Exam Questions

DreamHouse Realty regularly processes customer requests for warranty work arri would like to offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request?

Choose 2 answers

universal containers (UC) has a Web -to -Case form on its Lightning Customer Community.

UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic,

Fiberboard, and Metal. UC has added a picklist field to store this data.

How can the Case be automatically placed in the correct queue upon submission?

A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for the spring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce.

Which Salesforce data tool will meet this request?

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with Issues. This screen should be visible from cases.

How should the screen flow be distributed?

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers