Free Salesforce Service-Cloud-Consultant Exam Questions

Become Salesforce Certified with updated Service-Cloud-Consultant exam questions and correct answers

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Total 261 Questions | Updated On: Mar 04, 2025

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Question 1

Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

A : t a cutoff date of 1.5 months before user acceptance testing for any change requests.

B : nerate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

C : liver the entire project simultaneously so as to present UC with a completed solution.

D : hedule a meeting with the UC executives at the start of the project to generate all the requirements.

Answer: B

Question 2

Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.

What should a consultant recommend as the next step?

A : ioritize the requirements based on who submitted them.

B : entify the requirements needed for initial GoLive.

C : ovide a timeline that addresses all the requirements.

D : ganize the requirements from largest to smallest.

Answer: B

Question 3

universal containers is implementing a customer community using the

customer service template.One of the requiremnets is for members to be able

to find knowledge articles based on the product type.How should consultant

satisfy this requirement

A : fine article types with sharing settings

B : able suggested artciels in the community

C : ilize topic tags for each product type

D : t the visibility to the data categories

Answer: C

Question 4

What are three considerations when adding a report chart to a Console Component?

Choose 3 answers

A : report is shared with a Chatter Group.

B : report contains a chart.

C : report has a standard Report Type.

D : report is a Summary or Matrix report.

E : report chart is added to the Page Layout.

Answer: A,B,D

Question 5

Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

A : able Keyboard shortcuts

B : fine criteria-based record page components

C : nfigure Macros

D : eate multiple Console layouts

Answer: A

Page: 1 / 53

Total 261 Questions | Updated On: Mar 04, 2025

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