Free Salesforce Service-Cloud-Consultant Exam Questions

Become Salesforce Certified with updated Service-Cloud-Consultant exam questions and correct answers

Page: 1 / 53

Total 261 Questions | Updated On: Nov 11, 2024

Add To Cart

Question 1

Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step Should a consultant address before configuring Omni Channel?

A : tomize service channel settings to define how the organization receives work from various

B : Create a Salesforce Case to have Omni-Channel enabled.

C : eate the necessary objects in Salesforce.

D : om Setup, select Omni-Channel Settings and Select Enable Omni-Channel.

Answer: D

Question 2

What are three considerations when adding a report chart to a Console Component?

Choose 3 answers

A : report is shared with a Chatter Group.

B : report contains a chart.

C : report has a standard Report Type.

D : report is a Summary or Matrix report.

E : report chart is added to the Page Layout.

Answer: A,B,D

Question 3

UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

A : ange se

B : nuallyre create the Permission sets

C : eate an Unmanaged package

D : blish a Managed package

Answer: A

Question 4

Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.

What is the recommended license for the specialists?

A : owledge Only User

B : tesforce

C : Only User

D : lesforce Platform

Answer: A

Question 5

Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation. Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?

A : Average Handle Time

B : Reduced Call Volume

C : Total Open Cases

Answer: A

Page: 1 / 53

Total 261 Questions | Updated On: Nov 11, 2024

Add To Cart