Free Salesforce Service-Cloud-Consultant Exam Questions

Become Salesforce Certified with updated Service-Cloud-Consultant exam questions and correct answers

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Total 261 Questions | Updated On: Feb 15, 2025

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Question 1

Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase?

A : Design

B : Enablement

C : Test

Answer: A

Question 2

Universal Containers wants to implement a customer service community.

The goal of the community is to enable community members to access, create, and manage cases online.

How should the consultant implement these requirements?

A : eate a sharing rule to share the contact record with the community member.

B : ange the org-wide default for cases and contacts internal access to private.

C : t up a sharing set to grant access based on the community member's contact record.

D : date the case assignment rule to add the community member to the predefined case team.

Answer: C

Question 3

Cloud Kicks wants to standardize its service KPIs for response time and first case closure rates.

Individual service agents, team leaders, regional directors, and the VP of service should see the

same KPIs calculated using only the data the user can access.

What is the recommended running user to meet the requirements?

A : t the dashboard viewers choose

B : user creating the dashboard

C : VP of service

D : dashboard viewer

Answer: D

Question 4

Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

A : t a cutoff date of 1.5 months before user acceptance testing for any change requests.

B : nerate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

C : liver the entire project simultaneously so as to present UC with a completed solution.

D : hedule a meeting with the UC executives at the start of the project to generate all the requirements.

Answer: B

Question 5

A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers

A : I Adapter configuration

B : ghtning Console enablement

C : ll Center Definition File creation

D : rvice Console case creation configuration

Answer: A,C

Page: 1 / 53

Total 261 Questions | Updated On: Feb 15, 2025

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