Free Salesforce Service-Cloud-Consultant Exam Questions

Become Salesforce Certified with updated Service-Cloud-Consultant exam questions and correct answers

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Total 261 Questions | Updated On: Jan 27, 2025

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Question 1

Milestones can be added to which three object types? Choose 3 Answers

A : Work order

B : Case

C : Service

D : Entitlement

E : Account

Answer: A,B,D

Question 2

Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.

Which approach should a consultant implement?

A : fine Case Auto-Response Rules.

B : tablish Case Assignment Rules.

C : eate a Process Builder with Scheduled Actions.

D : nfigure Case Escalation Rules.

Answer: A

Question 3

UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

A : ange se

B : nuallyre create the Permission sets

C : eate an Unmanaged package

D : blish a Managed package

Answer: A

Question 4

Universal Container's agent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.

What two solutions can a consultant suggest to meet the agent's requirements?

Choose 2 answers

A : multiple ELSE IF blocks after the IF block

B : conditional logic to the instructions

C : eate a formula to build the macro logic around

D : a formula block to the macro

Answer: C,D

Question 5

Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?

Choose 2 answers

A : mplify the interactive voice response (IVR) tree.

B : t up Email-to-Case.

C : Assignment rules and case queues.

D : additional agents to lower average hold time.

Answer: A,B

Page: 1 / 53

Total 261 Questions | Updated On: Jan 27, 2025

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