Free Salesforce Salesforce-Sales-Representative Exam Questions

Become Salesforce Certified with updated Salesforce-Sales-Representative exam questions and correct answers

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Total 128 Questions | Updated On: Jan 27, 2025

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Question 1

How can whitespace analysis improve a sales representative's account management strategy?

A : alyzes contract length and segment to identify retention opportunities.

B : entifies key stakeholders and decision makers to nurture relationships.

C : termines current products and opportunities to sell additional products.

Answer: C

Question 2

A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue. What is the best course of action in this scenario?

A : Acknowledge the issue and explain to the customer that service is responsible for fixing it.

B : Escalate the issue to higher-level stakeholders and work collaboratively to find a solution.

C : Highlight that all procedural processes have been completed and there is nothing more they can do until more details are known.

Answer: B

Question 3

A sales representative has a pipeline with a mix of opportunities at various stages. The sales rep wants to improve stage velocity. What should the sales rep do to improve stage velocity?

A : rt deals by size and focus on the largest ones first.

B : tain guidance from a manager and create a follow-up cadence.

C : rvey customers and engage them when the customer requests.

Answer: B

Question 4

What are the four elements of emotional intelligence?

A : an, engage, execute, and close

B : cover, define, design, and de

C : lf-awareness, self-management, empathy, and skilled relationships

Answer: C

Question 5

A sales representative is having a difficult conversation with a customer who is delaying making a decision to move forward without providing much detail. What should the sales rep do to uncover why the customer is delaying the decision?

A : ghlight the benefits of the product to the customer.

B : k pointed questions to identify customer interests.

C : cuss the customer's concerns with their internal team.

Answer: B

Page: 1 / 26

Total 128 Questions | Updated On: Jan 27, 2025

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