Free Salesforce Salesforce-Certified-Administrator Exam Questions

Become Salesforce Certified with updated Salesforce-Certified-Administrator exam questions and correct answers

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Total 822 Questions | Updated On: Jan 10, 2025

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Question 1

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

A : -open the Case.

B : nd email notifications.

C : ange the Case Priority.

D : -assign the Case.

Answer: B,D

Question 2

Which of the following is true about list views in Salesforce?

A : List views are used to view, filter, and sort records in a specific way

B : List views are only available for standard objects, not for custom objects

C : List views can only be accessed from the object's detail page

D : List views are only available in Lightning Experience, not in Classic

Answer: A

Question 3

An organization wants to ensure that cases are automatically assigned to the appropriate teams based on the type of case and its priority level.

Which feature in Salesforce case management can be used to achieve this goal?

A : Case escalation rules

B : Case auto-response rules

C : Case assignment rules

D : Case teams

Answer: C

Question 4

Your company needs to track the progress of deals through various stages in the sales pipeline. You want to create a custom business process that will show the progress of a deal and alert users when a deal is at risk of stalling.

What is the correct order of steps to accomplish this?

A : Create a custom object, create a business process, create a page layout, assign the page layout to a user profile

B : Create a custom object, create a page layout, create a business process, assign the business process to a record type

C : Create a custom object, create a page layout, create a business process, assign the business process to a user profile

D : Create a custom object, create a business process, create a page layout, assign the page layout to a record type

Answer: B

Question 5

When you use Outlook Integration and Sync, or Email to Salesforce to sync items, or add emails from your email app to Salesforce, any items that these features can’t automatically assign to Salesforce records appear in My Unresolved Items. Which of the following types of items will appear in the My Unresolved Items list? (select 4)

A : Contacts

B : Emails

C : Events

D : Chatter

E : Tasks

Answer: A,B,C,E

Page: 1 / 165

Total 822 Questions | Updated On: Jan 10, 2025

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