Free Apple SVC-19A Exam Questions

Become Apple Certified with updated SVC-19A exam questions and correct answers

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Total 70 Questions | Updated On: Nov 14, 2024

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Question 1

How would you define a "positive no" to a co-worker?

A : ad with a positive then switch to a negative, such as, “Definitely not.”

B : ’s leading with “no” and not engaging in any further conversation with the customer.

C : is a way to correct a customer by informing them of what you can do.

D : u say no with a positive voice inflection.

Answer: C

Question 2

Which of the following iPhones support using Memoji?

A : hone X

B : hone 7

C : hone 8

D : hone 6s

Answer: A

Question 3

Please refer to the following information to answer the questions on the right.

Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician,

assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the

issues to Baron.

Which two of the following behaviors will not help Baron understand Lucille's issue? (Choose two.)

A : main silent until Lucille is done.

B : y to prove that Lucille is wrong about the issue.

C : flect what Lucille says.

D : mediately suggest a solution to Lucille.

E : appropriate body language to acknowledge Lucille's issue.

Answer: B,D

Question 4

Which of the following types of data are backed up to iCloud? (Choose two.)

A : uch ID Settings

B : vice Settings

C : ages

D : ple Pay information and settings

E : loud Music Library

Answer: B,C

Question 5

Which of the following expresses empathy rather than sympathy?

A : feel so sorry for you. I bet you feel disappointed.

B : or you! You must feel awful.

C : , what a pity! This must make you feel disappointed.

D : am sorry this happened to you. I can see why you may be disappointed

Answer: D

Page: 1 / 14

Total 70 Questions | Updated On: Nov 14, 2024

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