Free Exin SIAMP Exam Questions

Question 1

The CIO is about to establish a project to transition ZYX to a SIAM operating model.Which are the most important governance requirements to initially focus on, given the situation of ZYX?

A : At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place

B : Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution

C : in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced

D : The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model

Answer: A

Question 2

The outline SIAM model has been determined.-ZYXS will be the service integrator-The development teams from ZYXS and ZYXUK will merge to provide application development and supportservices-OUTSCO will provide a centralized service desk the wide area network and local area networks-ZYXD will provide hosting services-MAILSCO will provide e-mail services-MOBSCO will provide desktop support for all usersThe strategy is to transfer the current services to these named service providers as the legacy contracts expireThe CIO wants to ensure that the tooling strategy supports the corporate strategyWhat would be the most appropriate tooling strategy*?

A : The service providers and ZYXS interface their tool with OUTSCO

B : The service providp-s .isp the QI .'W.C; tool exr iisivpIv

C : The service providers use the ZYXS tool exclusively

D : The service providers use the ZYXS tool or use an interface with it

Answer: D

Question 3

The outline SIAM model has been determined.-ZYXS will be the service integrator-The development teams from ZYXS and ZYXUK will merge to provide application development and supportservices-OUTSCO will provide a centralized service desk the wide area network and local area networks-ZYXD will provide hosting services-MAILSCO will provide e-mail services-MOBSCO will provide desktop support for all usersThe strategy is to transfer the current services to these named service providers as the legacy contracts expireThe CIO wants to ensure that the tooling strategy supports the corporate strategyWhat would be the most appropriate tooling strategy*?

A : The service providers and ZYXS interface their tool with OUTSCO

B : The service providp-s .isp the QI .'W.C; tool exr iisivpIv

C : The service providers use the ZYXS tool exclusively

D : The service providers use the ZYXS tool or use an interface with it

Answer: D

Question 4

The outline SIAM model has been determined.-ZYXS will be the service integrator-The development teams from ZYXS and ZYXUK will merge to provide application development and supportservices-OUTSCO will provide a centralized service desk the wide area network and local area networks-ZYXD will provide hosting services-MAILSCO will provide e-mail services-MOBSCO will provide desktop support for all usersThe strategy is to transfer the current services to these named service providers as the legacy contracts expireThe CIO wants to ensure that the tooling strategy supports the corporate strategyWhat would be the most appropriate tooling strategy*?

A : The service providers and ZYXS interface their tool with OUTSCO

B : The service providp-s .isp the QI .'W.C; tool exr iisivpIv

C : The service providers use the ZYXS tool exclusively

D : The service providers use the ZYXS tool or use an interface with it

Answer: D

Question 5

ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator and is now live The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS, ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a small transition team to assist with the service transfer Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced numbers of staff on their service desk What is the best approach to address the service level failures?

A : Apply service credits to OUTSCO according to their contract

B : Ask SIAMRUS staff to take over the work of the transition team

C : Ask SIAMRUS staff to take over the work of the transition team

D : Offer OUTSCO a bonus for any service level improvements

Answer: C