Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

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Total 233 Questions | Updated On: Feb 20, 2025

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Question 1

Typically, what might a vision statement identify for the Service Desk?

A : ort-term goals

B : dium-term objectives

C : ng-term goals

D : going operational objectives

Answer: C

Question 2

As a Service Desk manager, which of these options would you suggest is a way for you to contribute

to IT and business objectives?

A : ll management about every Incident that occurs

B : ovide suggestions on how to improve IT services

C : entify new business opportunities

D : rket the successes of the IT organisation

Answer: B

Question 3

You are tasked with delivering a presentation to your senior management team on the topic of The

New, Improved Service Desk. What is a key point to remember when preparing this presentation?

A : nior management is always interested in IT Service Management

B : language of the boardroom is the most appropriate way to speak

C : use of technological terms is quite acceptable

D : visual aids should be packed with information

Answer: B

Question 4

Which of the following is a Problem Management activity?

A : active support

B : ror Control

C : analysis

D : rst contact resolution

Answer: B

Question 5

Which statement best describes the difference between Reactive Problem Management and

Proactive Problem Management?

A : Reactive Problem Management is concerned with solving problems in response to Known Errors;Proactive Problem Management is concerned with identifying quick fixes

B : Reactive Problem Management is concerned with solving problems in response to one or moreIncidents; Proactive Problem Management is concerned with identifying underlying Problems

C : Reactive Problem Management is concerned with analysing and trending Incident records; ProactiveProblem Management is concerned with solving problems in response to one or more Incidents

D : Reactive Problem Management is concerned with eliminating root causes; Proactive ProblemManagement is concerned with identifying future business needs

Answer: B

Page: 1 / 47

Total 233 Questions | Updated On: Feb 20, 2025

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