Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

Page: 1 / 47

Total 233 Questions | Updated On: Nov 20, 2024

Add To Cart

Question 1

Which statement best describes the difference between Reactive Problem Management and

Proactive Problem Management?

A : Reactive Problem Management is concerned with solving problems in response to Known Errors;Proactive Problem Management is concerned with identifying quick fixes

B : Reactive Problem Management is concerned with solving problems in response to one or moreIncidents; Proactive Problem Management is concerned with identifying underlying Problems

C : Reactive Problem Management is concerned with analysing and trending Incident records; ProactiveProblem Management is concerned with solving problems in response to one or more Incidents

D : Reactive Problem Management is concerned with eliminating root causes; Proactive ProblemManagement is concerned with identifying future business needs

Answer: B

Question 2

Which of these options best describes key components of teamwork?

A : rking together to accomplish common goals, sharing ideas and sharing the number of calls fairly

B : rking together to accomplish common goals, sharing ideas and sharing the glory fairly

C : rking together to accomplish common goals, sharing ideas and sharing the workload fairly

D : rking together to accomplish common goals, sharing ideas and sharing the blame fairly

Answer: C

Question 3

Which is the most useful question to consider when providing a risk status update?

A : n the risk be logged as a Problem?

B : the risk getting worse or better?

C : n the Service Desk pass the risk to Change Management yet?

D : Release Management beentified yet?

Answer: B

Question 4

Which of these options is a key benefit of IT Service Continuity Management?

A : tential lower insurance premiums

B : proved management of issues

C : increase in potential lost revenue

D : reduction in the number of repeat Incidents

Answer: A

Question 5

Which of these options best describes a benefit of benchmarking?

A : facilitates the Service Desk recruitment process

B : facilitates the creation of Service Desk teams

C : facilitates the creation of Service Desk disciplinary processes

D : facilitates Service Desk best practices

Answer: D

Page: 1 / 47

Total 233 Questions | Updated On: Nov 20, 2024

Add To Cart