Free SDI SD0-302 Exam Questions

Become SDI Certified with updated SD0-302 exam questions and correct answers

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Total 233 Questions | Updated On: Mar 27, 2025

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Question 1

Which of these options would you consider to be the most important to support right-sourcing?

A : propriate premises

B : ntract staff

C : ographic location

D : ocesses and procedures

Answer: B

Question 2

Which one of these options would be a feature of effective management?

A : livery of work as required

B : gh levels of personal care

C : rict adherence to processes

D : cus on tactical goals

Answer: A

Question 3

Which of these options is a key benefit of IT Service Continuity Management?

A : tential lower insurance premiums

B : proved management of issues

C : increase in potential lost revenue

D : reduction in the number of repeat Incidents

Answer: A

Question 4

Which of these options is a requirement of Release Management?

A : rvice Desk involvement in the design and build process of the development lifecycle

B : Service Desk involvement in the development process so that it can provide appropriate support fornew systems

C : rvice Desk involvement in reviewing new system specifications

D : rvice Desk involvement in reviewing project plans

Answer: B

Question 5

Which of these options best describes common technologies used by the Service Desk?

A : X, ITIL and IVR

B : R, E-talk and Wikis

C : Mail, Blogs, SLAs

D : , KPIs and AVR

Answer: B

Page: 1 / 47

Total 233 Questions | Updated On: Mar 27, 2025

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