Free SDI SD0-101 Exam Questions

Become SDI Certified with updated SD0-101 exam questions and correct answers

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Total 166 Questions | Updated On: Feb 20, 2025

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Question 1

What is a VPN?

A : public virtual network for safe multi-user access

B : private virtual network for safe remote user access

C : public network for safe network access for users

D : private network for individual virtual users

Answer: B

Question 2

Which of these is NOT a valid option for sourcing?

A : ar-shoring

B : ternal-outsourcing

C : ght-sourcing

D : oss-sourcing

Answer: D

Question 3

What might your Service Desk do to build a good a relationship with its users?

A : oduce detailed SLA reports

B : gularly hit 99.6% system availability

C : liver consistent service levels

D : intain a formal distance from users

Answer: C

Question 4

Which of these options forms part of the Problem Management process?

A : CAB meeting

B : end analysis

C : Major Incident review

D : nctional Escalation

Answer: B

Question 5

How best might you use silent time during a call?

A : By reviewing with the user whats happened with the call so far

B : clearly identifying whether this is a Service Desk issue

C : By asking about the users emotional state

D : describing the detail of the behind-the-scenes support process

Answer: A

Page: 1 / 34

Total 166 Questions | Updated On: Feb 20, 2025

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