Free SDI SD0-101 Exam Questions

Become SDI Certified with updated SD0-101 exam questions and correct answers

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Total 166 Questions | Updated On: Mar 28, 2025

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Question 1

What might your Service Desk do to build a good a relationship with its users?

A : oduce detailed SLA reports

B : gularly hit 99.6% system availability

C : liver consistent service levels

D : intain a formal distance from users

Answer: C

Question 2

What is a VPN?

A : public virtual network for safe multi-user access

B : private virtual network for safe remote user access

C : public network for safe network access for users

D : private network for individual virtual users

Answer: B

Question 3

You are re-branding your Help Desk into a Service Desk. How do you convince an old hand in

the team to change their approach and start using a standard greeting? Explain to them that:

A : will demonstrate that the new management are in control of the group

B : tandard greeting ensures that users cant control the calls

C : Ps will get the same level of service as other users

D : reputation of the new group will be enhanced

Answer: D

Question 4

Which of these options forms part of the Problem Management process?

A : CAB meeting

B : end analysis

C : Major Incident review

D : nctional Escalation

Answer: B

Question 5

Which of these options is NOT considered to be proper Short Message Service (SMS) and

Instant Messaging (IM) etiquette?

A : oiding the use of abbreviations and emoticons

B : oiding the use of punctuation and single word phrases

C : iting clear and concise messages

D : king time to review your message before sending

Answer: B

Page: 1 / 34

Total 166 Questions | Updated On: Mar 28, 2025

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