Free Salesforce OmniStudio-Consultant Exam Questions

Become Salesforce Certified with updated OmniStudio-Consultant exam questions and correct answers

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Total 144 Questions | Updated On: Mar 25, 2025

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Question 1

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

A : Using three FlexCards

B : Using a single FlexCard with three states

C : Using a single FlexCard with multiple card filters

D : Using a single FlexCard with three flyouts

Answer: B

Question 2

A company has an OmniScript that allows agents to schedule service calls. The first step displays the account

name, primary contact name, and telephone number to the user for confirmation. On the second step, it

displays available appointment slots, which are retrieved from an external service in XML and then

transformed into JSON. The following actions are currently used in the OmniScript:

• DataRaptor Extract Action

• HTTP Action

• DataRaptor Transform Action

Following best practices, what can the consultant recommend to reduce processing time?

A : Combine these actions into an Integration Procedure

B : Change DataRaptors to extract single objects

C : Add conditional views to the OmniScript

D : Add reusable OmniScripts for each step

Answer: A

Question 3

When a customer wants to buy a new device, a discounted rate can be applied after considering the number

lines and internet coverage on their current plan.

Which OmniStudio tool could a consultant recommend to get the discounted rate?

A : DataRaptor Turbo

B : OmniStudio Action

C : Calculation Matrices

D : DataRaptor Transform

Answer: C

Question 4

A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to

begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a

match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use

in a later step of the process.

What data source is needed when using the TypeAhead element?

A : HTTP Action

B : Integration Procedure Action

C : DataRaptor Post Action

D : DataRaptor Extract Action

Answer: D

Question 5

A company has account Information that they want to display to agents in a summarized view. For each

account they want to display icons that allow the user to launch guided processes for frequent tasks. The

processes a reused in other parts of the business.

Which three OmniStudio tools are needed to meet these requirements?

Choose 3answers

A : FlexCards

B : Flyouts

C : OmniStudio Actions

D : Navigate Actions

E : Omni Script

Answer: A,C,E

Page: 1 / 29

Total 144 Questions | Updated On: Mar 25, 2025

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