Free Salesforce OmniStudio-Consultant Exam Questions

Become Salesforce Certified with updated OmniStudio-Consultant exam questions and correct answers

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Total 118 Questions | Updated On: Nov 14, 2024

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Question 1

A business is creating an agent console with FlexCards to provide a 360° view of their customers. The

business wants the following information displayed:

• Account information including account name, phone, and website

• Active opportunities related to the account

• Active contracts related to the account

• The ability to view and renew contracts

An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.

How should the consultant design the FlexCards to meet these requirements?

A : Parent FlexCard with multiple Child and Card Actions

B : Parent FlexCard with multiple Child and different Card States

C : Parent FlexCard with single Child and multiple Card States

D : Parent FlexCard with single Child and Card Actions

Answer: A

Question 2

A business has a requirement to display cases in a console for service agents. Cases can have a variety of

statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the

case. When the case is Active or Escalated, agents should not have the option to reopen the case.

Which FlexCard functionality can be used to meet this requirement?

A : Conditional View

B : Flyouts

C : State

D : Styling

Answer: A

Question 3

A company has an OmniScript that allows agents to schedule service calls. The first step displays the account

name, primary contact name, and telephone number to the user for confirmation. On the second step, it

displays available appointment slots, which are retrieved from an external service in XML and then

transformed into JSON. The following actions are currently used in the OmniScript:

• DataRaptor Extract Action

• HTTP Action

• DataRaptor Transform Action

Following best practices, what can the consultant recommend to reduce processing time?

A : Combine these actions into an Integration Procedure

B : Change DataRaptors to extract single objects

C : Add conditional views to the OmniScript

D : Add reusable OmniScripts for each step

Answer: A

Question 4

A company has account Information that they want to display to agents in a summarized view. For each

account they want to display icons that allow the user to launch guided processes for frequent tasks. The

processes a reused in other parts of the business.

Which three OmniStudio tools are needed to meet these requirements?

Choose 3answers

A : FlexCards

B : Flyouts

C : OmniStudio Actions

D : Navigate Actions

E : Omni Script

Answer: A,C,E

Question 5

When a customer wants to buy a new device, a discounted rate can be applied after considering the number

lines and internet coverage on their current plan.

Which OmniStudio tool could a consultant recommend to get the discounted rate?

A : DataRaptor Turbo

B : OmniStudio Action

C : Calculation Matrices

D : DataRaptor Transform

Answer: C

Page: 1 / 24

Total 118 Questions | Updated On: Nov 14, 2024

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