Free Microsoft MB-910 Exam Questions

Become Microsoft Certified with updated MB-910 exam questions and correct answers

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Total 193 Questions | Updated On: Nov 11, 2024

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Question 1

A customer needs a cost-effective sales solution that can display current news about a lead or an account.

You recommend Microsoft Relationship Sales.

Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the

solution.

NOTE: Each correct selection is worth one point.

Section: Describe Dynamics 365 Sales

A : Dynamics 365 Customer Insights

B : Dynamics 365 Sales Enterprise

C : Dynamics 365 Sales Insights

D : nkedIn Sales Navigator

Answer: B,D

Question 2

A company uses Dynamics 365 Sales.

You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.

You need to convert the lead to an opportunity and retain all available history.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A : alify the closed lead as an opportunity.

B : alify the reactivated lead to an opportunity.

C : nvert the copied lead to an opportunity.

D : the Reactivate Lead functionality to reopen the lead.

E : eate a copy of the lead with data from the original lead.

Answer: B,D

Question 3

A company uses Dynamics 365 Customer Service.

The company plans to use support queues to organize and monitor the progress of cases. Customer

support agents will select cases from queues in which they are members. Agents release case items if they

are not able to continue working on a case.

Which statement describes what happens when a case item is released from the queue?

Section: Describe Dynamics 365 Customer Service

A : The case continues to remain in the agent’s personal queue until someone else selects the item fromthe queue.

B : The case is removed from all queues.

C : case is removed from the agent’s personal queue and returned to the original support queue.

Answer: C

Question 4

A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when

they purchase a service contract. You define routing and assignment rules to support the SLAs.

A service manager observes that outstanding service requests are not being automatically assigned by the

routing rules.

You need to resolve the issue.

What should you do?

Section: Describe Dynamics 365 Customer Service

A : nfigure queue item views.

B : nfigure the queue.

C : eate five new queues.

D : eate a view for the outstanding requests.

Answer: C

Question 5

You are evaluating Dynamics 365 Customer Service for a company.

A company executive needs to understand which knowledge management features are available.

You need to describe the features.

Which three features should you describe?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : Converting work orders to knowledge articles

B : Creating multilingual knowledge articles

C : Performing a full-text search

D : Performing an image-based search

E : Approving knowledge articles before publication

Answer: B,C,E

Page: 1 / 39

Total 193 Questions | Updated On: Nov 11, 2024

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