Total 193 Questions |
Updated On: Jan 10, 2025
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Free Microsoft MB-910 Exam Questions
Become Microsoft Certified with updated MB-910 exam questions and correct answers
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Question 1
A company uses Dynamics 365 Field Service.
A technician needs to create a checklist to determine the work that needs to be performed for a work order.
You need to create the checklist.
Which tool should you use?
Answer: D
Question 2
A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs.
Work orders are created for repairs. No customizations have been made.
A work order status must be automatically changed to the correct stage with resources are booked.
Which three bookable resource statuses should you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Field Service
Answer: A,C
Question 3
You are evaluating Dynamics 365 Customer Service for a company.
A company executive needs to understand which knowledge management features are available.
You need to describe the features.
Which three features should you describe?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,C,E
Question 4
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer
support agents will select cases from queues in which they are members. Agents release case items if they
are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?
Section: Describe Dynamics 365 Customer Service
Answer: C
Question 5
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?
Answer: B
Page: 1
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Total 193 Questions |
Updated On: Jan 10, 2025
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