Free Microsoft MB-240 Exam Questions

Question 1

Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.

The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:

• In Training, rating 1

• Familiar, rating 3

• Proficient, rating 5

• Expert, rating 7

You need to evaluate this proficient model.

Which three statements apply to this proficiency model? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : is proficiency model would need to be created.

B : is proficiency model can be created even though the ratings numbers have gaps.

C : is proficiency model cannot be created because the ratings numbers have gaps.

D : is information above is all that is needed to create a proficiency model.

E : ere are multiple proficiency models available “out of the box” and you must choose one of them.

Answer: A,B,D

Question 2

You work for an equipment rental company which rents tower cranes to construction companies.

A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.

You need to maintain the service history of all the sub components and track each equipment by client location.

What should you do?

A : nfigure the customer assets hierarchically, and maintain service history at the service account level.

B : nfigure the customer assets hierarchically, and maintain service history at the sub-component level

C : nfigure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.

D : nfigure the customer inventory records individually, in order to maintain the service history at the parent component level.

Answer: A

Question 3

You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the site map.

The client wants one group called “My Work” with work orders, schedule board, accounts, contacts, and assets included.

What should you do before saving and publishing the model-driven app?

A : 1. Navigate to the app designer.2. Select Use existing solution to create the app.3. Remove all groups and areas other than “My Work.”

B : 1. Navigate to the app designer.2. Select the site map designer.3. Remove all areas other than “My Work.”4. Add work orders, schedule board, accounts, contacts, and assets.

C : 1. Create a new model-driven app.2. Select Use existing solution to create the app.3. Select the Field Service site map.

D : 1. Create a new model-driven app.2. Select the site map designer.3. Add sub-area work orders, schedule board, accounts, contacts, and assets to “My Work.”4. Remove all other groups and areas

Answer: D

Question 4

You are a Dynamics 365 for Field Service Administrator.

You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data to be entered in the attribute.

What are three ways that you can make an attribute required on a form within the Dynamics 365 for Field Service Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.

A : eate an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.

B : eate an OnChange rule, and set a simple validation for a field to check whether the field contains data.

C : eate an Option Set with all possible options for the attribute.

D : eate an OnChange rule to highlight a field when it does not contain correct field data.

E : eate an OnSave rule to check any field's data, but without highlighting the field when the condition is not met.

Answer: A,C

Question 5

A customer wants to book a servicing appointment from the Field Service self-scheduling portal.

The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.

Which two options can be used? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : rk Order type

B : mmunication Type

C : rvice Product

D : rvice Type

Answer: C,D