Free CIPS L5M9 Exam Questions

Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention. Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

Which improvement theory follows the maxim of 'don't automate, obliterate'?

What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

Which of the following are considered 'transformed resources' and an input into the Operations Process (input- process-output)? Select THREE