PEOPLECERT Incident-Management Exam Real Questions

Prepare and pass your ITIL 4 Practitioner Incident Management with free Incident-Management exam questions.

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Total 148 Questions | Updated On: Sep 20, 2024

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Question 1

In the context of restoring normal operations in case of a disaster, which practice guide provides guidance?

A : Continual improvement

B : Monitoring and event management

C : Service continuity management

D : Service request management

Answer: C

Question 2

What is a key output of the incident handling and resolution process that provides details about the incident, its resolution, and other relevant information?

A : Incident records

B : Incident reports

C : Change requests

D : Restored CIs and services

Answer: B

Question 3

What is emphasized during the service value stream walk (3a) in the context of incident management considerations, as explained in the "Incident management considerations in a service value stream analysis"?

A : Identify other practices involved in dealing with incidents at every step.

B : Exclude any consideration for third parties during incident diagnosis and resolution.

C : Solely focus on identifying incident management practices.

D : Ignore the need for information such as configuration data and asset data during the service value stream walk.

Answer: A

Question 4

What competency code is linked to coordinating multiple parties, maintaining communication between stakeholders, and running awareness campaigns?

A : C

B : L

C : M

D : T

Answer: A

Question 5

Why is the quick restoration of a service considered a key factor in service management?

A : It enhances the complexity of service relationships.

B : It has a minimal impact on user and customer satisfaction.

C : It diminishes the credibility of the service provider.

D : It positively influences user and customer satisfaction, service provider credibility, and the value created in service relationships.

Answer: D

Page: 1 / 30

Total 148 Questions | Updated On: Sep 20, 2024

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