Free Salesforce Field-Service-Consultant Exam Questions

Become Salesforce Certified with updated Field-Service-Consultant exam questions and correct answers

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Total 346 Questions | Updated On: Jan 27, 2025

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Question 1

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A : eate a product item and enter the serial numbers in the related list.

B : eate a product item with all the serial numbers in the notes section.

C : eate a product item for each door lock utilizing standard fields.

D : eate a product item and enter the Technicians’ lock quantity.

Answer: C

Question 2

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

A : duced Work Orders per Shift.

B : duced Overtime per Work Order.

C : duced Travel Time per Work Order.

D : duced Absences per Employee.

Answer: B,C

Question 3

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company's Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

A : eate one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B : eate one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C : eate one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D : eate one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer: C

Question 4

Org-Wide Default sharing is set to Private in a Salesforce org.

If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?

Choose 3 answers

A : counts

B : rvice Resources

C : rk Orders

D : ource Absences

E : rk Types

Answer: A,D

Question 5

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.

What are two reasons appointments remain in violation and are not reassigned?

Choose 2 answers

A : obal optimization doesn't reschedule appointments that have rule violations.

B : optimizer uses a scheduling policy different from what is used on the dispatch console.

C : territory of the resources was not included in the global optimization request.

D : ere are no service resources available with the required skill levels.

Answer: A,D

Page: 1 / 70

Total 346 Questions | Updated On: Jan 27, 2025

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