Free Salesforce Field-Service-Consultant Exam Questions

Become Salesforce Certified with updated Field-Service-Consultant exam questions and correct answers

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Total 346 Questions | Updated On: Jan 07, 2025

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Question 1

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

A : ilize a custom Global Price Book and add all products as Price Book Entries.

B : eate customer-specific Price Books and add all products as Price Book Entries.

C : ilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

D : eate customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Answer: D

Question 2

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company's Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

A : eate one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B : eate one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C : eate one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D : eate one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer: C

Question 3

Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.

What should a Consultant recommend to meet this requirement?

A : t to the Service Appointment Chatter feed.

B : ange the Status field on the Service Appointment.

C : just the Scheduled End field on the Service Appointment.

D : date the In Jeopardy field on the Service Appointment.

Answer: D

Question 4

Org-Wide Default sharing is set to Private in a Salesforce org.

If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?

Choose 3 answers

A : counts

B : rvice Resources

C : rk Orders

D : ource Absences

E : rk Types

Answer: A,D

Question 5

Universal containers wants to dispatch emergency work identified throughout the

day that needs to completed before lower-priority work.

What should the consultant recommend to meet this requirement?

A : eate a custom Gantt action to call an apex class to reschedule appointments.

B : ite a batch apex class to unscheduled low priority work orders.

C : fine a global optimization job to run hourly.

D : ply the reshuffle action within the Gantt.

Answer: D

Page: 1 / 70

Total 346 Questions | Updated On: Jan 07, 2025

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