Free Salesforce Field-Service-Consultant Exam Questions

Become Salesforce Certified with updated Field-Service-Consultant exam questions and correct answers

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Total 346 Questions | Updated On: Nov 14, 2024

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Question 1

Universal containers wants to dispatch emergency work identified throughout the

day that needs to completed before lower-priority work.

What should the consultant recommend to meet this requirement?

A : eate a custom Gantt action to call an apex class to reschedule appointments.

B : ite a batch apex class to unscheduled low priority work orders.

C : fine a global optimization job to run hourly.

D : ply the reshuffle action within the Gantt.

Answer: D

Question 2

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.

What are two reasons appointments remain in violation and are not reassigned?

Choose 2 answers

A : obal optimization doesn't reschedule appointments that have rule violations.

B : optimizer uses a scheduling policy different from what is used on the dispatch console.

C : territory of the resources was not included in the global optimization request.

D : ere are no service resources available with the required skill levels.

Answer: A,D

Question 3

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

A : ft Boundaries

B : tomer First

C : gh Intensity

D : ergency Policy

Answer: A,B

Question 4

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?

A : eate a work order for each installed product and a work order dependency to assign to the same resource.

B : eate a work order hierarchy with each installed product as a child work order.

C : eate a work order with a work order line item for each installed product.

D : eate an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

Question 5

Org-Wide Default sharing is set to Private in a Salesforce org.

If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?

Choose 3 answers

A : counts

B : rvice Resources

C : rk Orders

D : ource Absences

E : rk Types

Answer: A,D

Page: 1 / 70

Total 346 Questions | Updated On: Nov 14, 2024

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