Free Salesforce Field-Service-Consultant Exam Questions

Become Salesforce Certified with updated Field-Service-Consultant exam questions and correct answers

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Total 346 Questions | Updated On: Feb 13, 2025

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Question 1

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

A : ft Boundaries

B : tomer First

C : gh Intensity

D : ergency Policy

Answer: A,B

Question 2

An extreme whether situation impacts both the volume of work and number of

available resources at universal container

Which approach should a consultant recommend to realign available resources with?

open work?

A : ource Schedule optimization

B : obal optimization

C : ergency scheduling

D : tomer first scheduling

Answer: B

Question 3

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

A : ilize Schedules Jobs from the Field Service Admin app.

B : able Notifications in Field Service Settings.

C : ilize Triggers to send emails to relevant users.

D : able Push Notifications in the Service Console app.

Answer: B

Question 4

one of the universal container customers allow maintenance only between 12:00

noon to 1:00 pm

On which object should a consultant set operating Hours to meet this requirement?

A : rvice territory number

B : rvice territories

C : rvice appointment

D : count

Answer: D

Question 5

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?

A : eate a work order for each installed product and a work order dependency to assign to the same resource.

B : eate a work order hierarchy with each installed product as a child work order.

C : eate a work order with a work order line item for each installed product.

D : eate an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

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Total 346 Questions | Updated On: Feb 13, 2025

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