Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Nov 12, 2024

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Question 1

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

A : the CSAT Visualforce page to the Work Order.

B : tall the Survey Snap-in for CSAT capture.

C : tall an AppExchange Package.

D : able the CSAT Quick Action for Work Orders.

Answer: C

Question 2

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

A : eate a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

B : eate a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

C : eate a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

D : nfigure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Answer: D

Question 3

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time

How should the consultant make this requirement?

A : eate a work rule with two required skills

B : eate a two-service crew

C : eate a crew with two technicians

D : eate two service appointment

Answer: C

Question 4

Universal containers requires trained inspectors to make three site visits per year to

inspect containers sites. These visits must be scheduled within 14 days of the inspection

due date.

What are two ways s consultant can configure maintenance plans to meet the

requirement? Choose 2 answer

A : to-generate work orders with a 14-day Generation timeframe.

B : ociate a required skill called site visit to a maintenance plan.

C : to-generate work orders with a 14-day Generation horizon.

D : ociate a work type called site visit to a maintenance plan.

Answer: C,D

Question 5

Universal Containers plans to implement Crew Management to better support its clients.

Which area does the Consultant need to consider as part of the recommendation?

A : Preferred Resource service objective is ignored for active Crew Members.

B : pacity-based scheduling is supported for Service Crews.

C : ervice resource can only be 2 member of 2 single Crew

D : lesforce Field Service considers the Recommended Crew Size when assigning appointments.

Answer: B

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Total 346 Questions | Updated On: Nov 12, 2024

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