Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Feb 19, 2025

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Question 1

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time

How should the consultant make this requirement?

A : eate a work rule with two required skills

B : eate a two-service crew

C : eate a crew with two technicians

D : eate two service appointment

Answer: C

Question 2

universal container provides maintenance and emergency services to its

customers. Sending technician emergency call during the day causes long travel time

and reduces the number of appointments that a technician can complete

Which features should a consultant use to reduce and increase technician

productivity?

A : ource schedule optimization

B : chedule appointment

C : x overlaps

D : ll in schedule

Answer: A

Question 3

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

A : eate a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

B : eate a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

C : eate a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

D : nfigure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Answer: D

Question 4

universal containers operates in a highly regulated industry technician must

conduct quarterly inspections for all customers in their region each inspection should

be completed within a single visit and include all installed assets on site

Which two maintenance plan settings should the consultant recommend?

Choose 2 answers

A : Service appointment generation method - one service appointment per work orderline item

B : rk order generation method - one work order line item per asset

C : rvice appointment generation method - one service appointment per work order

D : rk order generation method - one work order per asset

Answer: B,C

Question 5

universal container wants its technician to follow a standard operating

procedure (S O P) while performing maintenance on an individual asset. Each

operation should be captured independently to allow technician to enter note and

update status they progress with the work preventative maintenance should be with a

single visit

Which data model should the consultant recommend to the universal container?

A : Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit

B : Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit

C : Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit

D : Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

Answer: A

Page: 1 / 70

Total 346 Questions | Updated On: Feb 19, 2025

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