Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

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Total 346 Questions | Updated On: Jan 27, 2025

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Question 1

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A : nfigure Schedule Policy by modifying Work Rules and Service Objectives.

B : nfigure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

C : fault Travel Speed is used only if a different travel speed is null on the resource.

D : traight line is used to compute the shortest distance between two locations if Street Level Routing is enabled

E : t Auto Schedule to True upon creation of the Service Appointment.

Answer: A,B,C

Question 2

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A : ve the Minimize Travel Service Objective the highest weight.

B : move the ASAP Service Objective.

C : move the Match Location Work Rule.

D : the Maximum Travel From Home Work Rule.

Answer: A

Question 3

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A : oactively adjust Service Contracts.

B : re accurately assign Work Orders based on skills.

C : oactively adjust to address demand fluctuations.

D : re consistently meet customer response times.

Answer: B,C

Question 4

universal container wants its technician to follow a standard operating

procedure (S O P) while performing maintenance on an individual asset. Each

operation should be captured independently to allow technician to enter note and

update status they progress with the work preventative maintenance should be with a

single visit

Which data model should the consultant recommend to the universal container?

A : Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit

B : Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit

C : Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit

D : Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

Answer: A

Question 5

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

A : it the Service Appointment and add a new Service Resource.

B : date the Service Crew on the Service Appointment's Work Type.

C : the Crew Management tool to add Service Resources to the Crew.

D : Create a new Service Appointment with a different Crew.

Answer: D

Page: 1 / 70

Total 346 Questions | Updated On: Jan 27, 2025

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