Free Salesforce FSL-201 Exam Questions

Become Salesforce Certified with updated FSL-201 exam questions and correct answers

Page: 1 / 70

Total 346 Questions | Updated On: Jan 10, 2025

Add To Cart

Question 1

universal container provides maintenance and emergency services to its

customers. Sending technician emergency call during the day causes long travel time

and reduces the number of appointments that a technician can complete

Which features should a consultant use to reduce and increase technician

productivity?

A : ource schedule optimization

B : chedule appointment

C : x overlaps

D : ll in schedule

Answer: A

Question 2

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A : oactively adjust Service Contracts.

B : re accurately assign Work Orders based on skills.

C : oactively adjust to address demand fluctuations.

D : re consistently meet customer response times.

Answer: B,C

Question 3

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

A : rk Types with an Estimated Duration.

B : erating Hours for Customer Accounts.

C : rk Orders with Operating Hours.

D : rk Types with Service Level Agreement.

Answer: A

Question 4

Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

A : eate Multiple Work Orders Line Items per service.

B : lect the relevant Work Types for each Resource.

C : ign the appropriate Skills to Resources.

D : Work Types with required Skills.

Answer: C,D

Question 5

Universal containers technicians frequently need to request more parts from

another inventory location when stock runs low.

How can universal container technicians achieve this for each product requested?

A : eate a work order line item and a product request line item.

B : eate a product request and a product request line item.

C : eate a product consumed and a product request line item.

D : eate a shipment and a product request line item.

Answer: B

Page: 1 / 70

Total 346 Questions | Updated On: Jan 10, 2025

Add To Cart