Free Salesforce Contact-Center Exam Questions

Become Salesforce Certified with updated Contact-Center exam questions and correct answers

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Total 207 Questions | Updated On: Feb 14, 2025
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Question 1

The customer needs a single view of customer interactions across all channels. Which functionality best addresses this?


Answer: B
Question 2

The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to

Salesforce.

A consultant has noticed that agents always open the contact record first

when they are routed a new Email-to-Case before they do anything else

What should the consultant set up to make this more efficient for agents?


Answer: B
Question 3

Your customer seeks continuous improvement for their Contact Center program. How can future functionality support this? 


Answer: D
Question 4

You‘re deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over requirement ensures timely intervention for high-priority calls? 


Answer: D
Question 5

Your scenario involves assigning chats and emails to available agents based on skill sets. Which feature facilitates this?


Answer: D
Page:    1 / 42      
Total 207 Questions | Updated On: Feb 14, 2025
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