Free Salesforce Contact-Center Exam Questions

You need to validate data migration accuracy and completeness. Which tool assists with this process? 

Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this? 

The customer wants to prioritize security and compliance. Which Salesforce feature should be emphasized? 

The most standard metric a consultant should focus on improving to reduce cost per case in the contact center is Average Handle Time (AHT).

Ursa Major Solar is advised by a consultant to utilize Continuous

Integration (Cl) during its Contact Center implementation project. However, some of the stakeholders are not

familiar with it and are questioning the benefits it yields.

What should the consultant outline as the advantage of a Cl process to the

customer?

The customer needs a single view of customer interactions across all channels. Which functionality best addresses this?