Free Salesforce Contact-Center Exam Questions

Become Salesforce Certified with updated Contact-Center exam questions and correct answers

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Total 207 Questions | Updated On: Jan 27, 2025
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Question 1

Your data migration timeline is tight. Which option helps expedite the process? 


Answer: D
Question 2

The customer prioritizes cost optimization and efficient resource allocation. Which design aspect contributes to this?


Answer: B
Question 3

You‘re deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over requirement ensures timely intervention for high-priority calls? 


Answer: D
Question 4

You need to validate the accuracy of dynamic data merging in email templates. Which option provides the best verification method?


Answer: A
Question 5

Your customer seeks continuous improvement for their Contact Center program. How can future functionality support this? 


Answer: D
Page:    1 / 42      
Total 207 Questions | Updated On: Jan 27, 2025
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