Become Salesforce Certified with updated Contact-Center exam questions and correct answers
The customer needs a single view of customer interactions across all channels. Which functionality best
addresses this?
The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to
Salesforce.
A consultant has noticed that agents always open the contact record first
when they are routed a new Email-to-Case before they do anything else
What should the consultant set up to make this more efficient for agents?
Your customer seeks continuous improvement for their Contact Center program. How can future functionality
support this?
You‘re deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over
requirement ensures timely intervention for high-priority calls?
Your scenario involves assigning chats and emails to available agents based on skill sets. Which feature
facilitates this?
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