Free Salesforce Contact-Center Exam Questions

Become Salesforce Certified with updated Contact-Center exam questions and correct answers

Page:    1 / 42      
Total 207 Questions | Updated On: Feb 14, 2025
Add To Cart
Question 1

The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to

Salesforce.

A consultant has noticed that agents always open the contact record first

when they are routed a new Email-to-Case before they do anything else

What should the consultant set up to make this more efficient for agents?


Answer: B
Question 2

The consultant should instruct agents to access the call transcripts configured in Amazon Connect within the Conversation Component in Service Console. Ursa Major Solar's Contact Center has a large volume of customers, and the company to strengthen loyalty, increase case deflection, and increase customer retention by implementing a customer portal. Which Experience Cloud template should a consultant recommend


Answer: A
Question 3

You need to validate the accuracy of dynamic data merging in email templates. Which option provides the best verification method?


Answer: A
Question 4

The customer prioritizes cost optimization and efficient resource allocation. Which design aspect contributes to this?


Answer: B
Question 5

You‘re deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over requirement ensures timely intervention for high-priority calls? 


Answer: D
Page:    1 / 42      
Total 207 Questions | Updated On: Feb 14, 2025
Add To Cart

© Copyrights DumpsCertify 2025. All Rights Reserved

We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the DumpsCertify.