Become Salesforce Certified with updated Contact-Center exam questions and correct answers
The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to
Salesforce.
A consultant has noticed that agents always open the contact record first
when they are routed a new Email-to-Case before they do anything else
What should the consultant set up to make this more efficient for agents?
The consultant should instruct agents to access the call transcripts configured in Amazon Connect within the
Conversation Component in Service Console.
Ursa Major Solar's Contact Center has a large volume of customers, and the company to strengthen loyalty,
increase case deflection, and increase customer retention by implementing a customer portal.
Which Experience Cloud template should a consultant recommend
You need to validate the accuracy of dynamic data merging in email templates. Which option provides the best
verification method?
The customer prioritizes cost optimization and efficient resource allocation. Which design aspect contributes
to this?
You‘re deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over
requirement ensures timely intervention for high-priority calls?
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