Become Salesforce Certified with updated Contact-Center exam questions and correct answers
Your data migration timeline is tight. Which option helps expedite the process?
The customer prioritizes cost optimization and efficient resource allocation. Which design aspect contributes
to this?
You‘re deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over
requirement ensures timely intervention for high-priority calls?
You need to validate the accuracy of dynamic data merging in email templates. Which option provides the best
verification method?
Your customer seeks continuous improvement for their Contact Center program. How can future functionality
support this?
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