Free Salesforce Communications-Cloud Exam Questions

Become Salesforce Certified with updated Communications-Cloud exam questions and correct answers

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Total 78 Questions | Updated On: Jun 17, 2026

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Question 1

ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A : Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

B : Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.

C : Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management

D : Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure

Answer: B

Question 2

UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A : History of subscription updates and traceability

B : Supported by digital commerce API

C : Service Continuity

D : Migrating in/out from bundle offer

E : Customer can choose their plan from all pricing books.

Answer: A,C,D

Question 3

United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A : Analyze an external data storage system for more cost effective data storage

B : Access the archiving strategy and determine how storage will be cleared though archiving.

C : Analyze the storage usage of the existing legacy system

D : Calculate the file and data storage required based on required data volume and file attachment requirements.

E : Identify the storage needs between data storage and file storage.

Answer: B,D,E

Question 4

Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.

A : Use Cart Based APIs

B : Use Digital Commerce APIs

C : Use CPQAppHandler Methods

D : Use EPC APIs

Answer: B

Question 5

Universal containers (UC) provides internet service and recently purchased Industries order Management

(OM) licenses for their B2B use cases. They have the following requirements:

•Product must be grouped during decomposition in order to send products to the billing system based on

location

•After grouping the ordered items based on location, send the respective codes to same billing system for each

location

Which three steps should a consultant take when designing a solution for these requirement?

A : Split the order into multiple order and group order items based on the service location

B : Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

C : Use the CPQ multisite feature and group the service locations and create orders for each group

D : After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

Answer: A,B,D

Page: 1 / 16

Total 78 Questions | Updated On: Jun 17, 2026

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