Free Salesforce Communications-Cloud Exam Questions

Become Salesforce Certified with updated Communications-Cloud exam questions and correct answers

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Total 78 Questions | Updated On: May 10, 2026

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Question 1

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A : Create one decomposition relationship each from all commercial offerings to the same technical product

B : Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

C : Create one decomposition relationship each via one parent class product from all commercial offerings

D : Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

Answer: A

Question 2

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A : Implement the router condition logic in the integration layer as callout task

B : Map all relevant information to the Customer Facing Service (CFS)

C : Use action type from fulfillment request lines in the callout condition task

D : Implement the router condition logic within decomposition layer with more conditions.

E : Use the Action type from Order items to the Decomposition Relationship Conditions.

Answer: A,B,E

Question 3

UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A : History of subscription updates and traceability

B : Supported by digital commerce API

C : Service Continuity

D : Migrating in/out from bundle offer

E : Customer can choose their plan from all pricing books.

Answer: A,C,D

Question 4

Universal containers (UC) provides internet service and recently purchased Industries order Management

(OM) licenses for their B2B use cases. They have the following requirements:

•Product must be grouped during decomposition in order to send products to the billing system based on

location

•After grouping the ordered items based on location, send the respective codes to same billing system for each

location

Which three steps should a consultant take when designing a solution for these requirement?

A : Split the order into multiple order and group order items based on the service location

B : Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

C : Use the CPQ multisite feature and group the service locations and create orders for each group

D : After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

Answer: A,B,D

Question 5

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A : Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

B : Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

C : Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

D : Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

Answer: C

Page: 1 / 16

Total 78 Questions | Updated On: May 10, 2026

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