Free Salesforce Communications-Cloud Exam Questions

Question 1

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A : Implement the router condition logic in the integration layer as callout task

B : Map all relevant information to the Customer Facing Service (CFS)

C : Use action type from fulfillment request lines in the callout condition task

D : Implement the router condition logic within decomposition layer with more conditions.

E : Use the Action type from Order items to the Decomposition Relationship Conditions.

Answer: A,B,E

Question 2

ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloudsells services to tier 1 enterprise companies across the globe the number of items in the cart for each customeris usually high and with new products being introduced, the company expects even higher cart numbers. Salesrepresentative started to notice performance reduction while submitting big carts to order management. Aconsultant was asked to provide design guidance for product design while taking into considerationcommunication cloud CPQ and order management constraints. Which two options should the consultantconsider while designing the commercial catalog?

A : Keep the number of attribute on the product low, avoid big picklist and direct assignments.

B : Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

C : Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products

D : Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules

Answer: B,C

Question 3

Unified communication is dependents on a large number legacy system that works in virtual product silos.Business capacities are duplicated across multiple system, requiring manual efforts to complete orders andservice request. The complex system landscape makes it difficult to support growing business models so UCis planning to upgrade the communication cloud while also considering migration for their existingsubscribers to communication cloud. What are three questions consultant should ask that would directlyimpact the technical factors of their migration strategy?

A : What data and from which system will be migrated

B : Who will be the main point of contact for migration

C : What tools and databases will be used to perform the migration

D : What will be the overall cost for migration?

E : What is the quality, structure and frequency of the data migration?

Answer: A,C,E

Question 4

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercialoffering decompose to the same CFS Technical product. What shall consultant recommend to achieve thisrequirement.

A : Create one decomposition relationship each from all commercial offerings to the same technical product

B : Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

C : Create one decomposition relationship each via one parent class product from all commercial offerings

D : Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account

Answer: C

Question 5

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technicianneed to perform various task for the add product operations. At one point in the flow there is a manual taskthat required technician to complete the steps and to provide information back to order management system toidentify the equipment ordered, which action should consultant take to support the manual task resolution?

A : Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

B : Use the integration procedure to manage the various task that technician need to undertake

C : Use data raptor to assist with integration and introduce several manual task into the flow.

D : Use call out to fully automate the flow so that no manual steps are required

Answer: A