Free SAP C_C4H51_2405 Exam Questions

Become SAP Certified with updated C_C4H51_2405 exam questions and correct answers

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Total 80 Questions | Updated On: Mar 26, 2025

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Question 1

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

A : rvice category

B : cket due date

C : atus

D : rvice level of incoming tickets

Answer: A,C

Question 2

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

A : itch from channel type B2B to B2C.

B : itch from channel direction inbound to outbound.

C : itch from channel type B2C to B2B.

D : itch from channel direction outbound to inbound.

Answer: A

Question 3

Which category types can be used when creating a Service Catalog? Note: There are 3correct answers to this question

A : Process category

B : Warranty category

C : Maintenance category

D : Incident category

E : Cause category

Answer: A,B,C

Question 4

What types of mashups are available in SAP Service Cloud? Note: There are 2correct answers to this question.

A : ABAP mashups

B : Internal mashups

C : HTML mashups

D : URL mashups

Answer: C,D

Question 5

Which actions are prerequisites to implement registered products? Note: There are 2correct answers to this question.

A : Activate status schema for functional locations

B : Create customer records

C : Activate registered products in scoping

D : Create an installed base

Answer: C,D

Page: 1 / 16

Total 80 Questions | Updated On: Mar 26, 2025

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