Free SAP C_C4H51_2405 Exam Questions

Become SAP Certified with updated C_C4H51_2405 exam questions and correct answers

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Total 80 Questions | Updated On: Nov 11, 2024

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Question 1

Which fields can be used to maintain service levels? Note: There are 2correct answers to this question.

A : Due Date

B : Custom fields

C : Priority

D : Category

Answer: A,C

Question 2

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2correct answers to this question.

A : Activate Service Contract Management in scoping

B : Activate Create Contracts in the Detail view

C : Use fine-tuning to manage the numeric range for contracts

D : Use fine-tuning to activate Service Contract Management

Answer: A,D

Question 3

Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

A : rkflow rules

B : uting rules

C : mplates

D : owledge base

Answer: C

Question 4

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2correct answers to this question.

A : Activate Service Contract Management in scoping

B : Activate Create Contracts in the Detail view

C : Use fine-tuning to manage the numeric range for contracts

D : Use fine-tuning to activate Service Contract Management

Answer: A,D

Question 5

Which category types can be used when creating a Service Catalog? Note: There are 3correct answers to this question

A : Process category

B : Warranty category

C : Maintenance category

D : Incident category

E : Cause category

Answer: A,B,C

Page: 1 / 16

Total 80 Questions | Updated On: Nov 11, 2024

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