Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

Page: 1 / 34

Total 166 Questions | Updated On: Feb 17, 2025

Add To Cart

Question 1

Before sending a customer an email you should always:

A : Be courteous.

B : ad the email before sending.

C : an appropriate title.

D : l of the above.

Answer: D

Question 2

A customer who is an Amiable Type would typically be classed as:

A : An authoritative and informed customer.

B : likely to make a purchase.

C : meone who often comes in to chat and not buy

D : lkative and interested more in opinion than facts.

Answer: D

Question 3

Which of the following is the most important reason for getting customer feedback:

A : improve the overall customer experience.

B : be seen to be responsive to customers.

C : establish a customer database.

D : improve sales.

Answer: A

Question 4

Continuous improvement, by definition, means that a business is always looking for:

A : Better employees and more customers.

B : all things that can improve the overall customer experience.

C : ntinually getting better customers into the shop.

D : ys in which the business can save money.

Answer: B

Question 5

A common barrier to communicating with customers are the:

A : of emails.

B : titudes and assumptions that we make.

C : y lives we lead.

D : ck of shop assistants.

Answer: B

Page: 1 / 34

Total 166 Questions | Updated On: Feb 17, 2025

Add To Cart