Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

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Total 166 Questions | Updated On: Jan 08, 2025

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Question 1

The most common time wasting activity is:

A : rsonal disorganisation.

B : equent interruptions.

C : cessive socialising.

D : ing indecisive.

Answer: B

Question 2

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A : mparing.

B : andardising.

C : nchmarking.

D : ntrasting services.

Answer: C

Question 3

Good time management recommends that if you are busy and someone rings you then you should:

A : nore the phone call and let it ring.

B : wer the phone and ask them to ring you later at a more convenient time.

C : wer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

D : wer the call and deal with it as you know you will eventually have to deal with it.

Answer: C

Question 4

Continuous improvement, by definition, means that a business is always looking for:

A : Better employees and more customers.

B : all things that can improve the overall customer experience.

C : ntinually getting better customers into the shop.

D : ys in which the business can save money.

Answer: B

Question 5

Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A : tomer feedback

B : tomer responsiveness.

C : tery shopping.

D : les targeting.

Answer: A

Page: 1 / 34

Total 166 Questions | Updated On: Jan 08, 2025

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