Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

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Total 166 Questions | Updated On: Nov 13, 2024

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Question 1

When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:

A : Ignoring a potential customer.

B : ing a good time management technique.

C : kely to get in trouble with your boss.

D : tting the caller know how hard you work.

Answer: B

Question 2

Before sending a customer an email you should always:

A : Be courteous.

B : ad the email before sending.

C : an appropriate title.

D : l of the above.

Answer: D

Question 3

The most common time wasting activity is:

A : rsonal disorganisation.

B : equent interruptions.

C : cessive socialising.

D : ing indecisive.

Answer: B

Question 4

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A : mparing.

B : andardising.

C : nchmarking.

D : ntrasting services.

Answer: C

Question 5

Frequent interruptions:

A : Help when working with colleagues.

B : n help you to make the most of your time.

C : lp to get a lot of things done at once.

D : a common time wasting activity.

Answer: D

Page: 1 / 34

Total 166 Questions | Updated On: Nov 13, 2024

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