Free IBS CSFX Exam Questions

Become IBS Certified with updated CSFX exam questions and correct answers

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Total 166 Questions | Updated On: Mar 28, 2025

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Question 1

Which of the following is the most important reason for getting customer feedback:

A : improve the overall customer experience.

B : be seen to be responsive to customers.

C : establish a customer database.

D : improve sales.

Answer: A

Question 2

Customer expectations:

A : ould always be met.

B : n sometimes not be met

C : n rarely be met.

D : never likely to be met.

Answer: B

Question 3

The most common time wasting activity is:

A : rsonal disorganisation.

B : equent interruptions.

C : cessive socialising.

D : ing indecisive.

Answer: B

Question 4

Before sending a customer an email you should always:

A : Be courteous.

B : ad the email before sending.

C : an appropriate title.

D : l of the above.

Answer: D

Question 5

A customer who is an Amiable Type would typically be classed as:

A : An authoritative and informed customer.

B : likely to make a purchase.

C : meone who often comes in to chat and not buy

D : lkative and interested more in opinion than facts.

Answer: D

Page: 1 / 34

Total 166 Questions | Updated On: Mar 28, 2025

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