Free ServiceNow CSA Exam Questions

Become ServiceNow Certified with updated CSA exam questions and correct answers

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Total 606 Questions | Updated On: Mar 26, 2025

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Question 1

What type of query allows you to filter list data using normal words, instead of the condition builder?

A : tural Language Query

B : exa Query

C : chine Learning Query

D : edictive Intelligence Query

E : to-suggest Query

Answer: A

Question 2

What is generated from the Service Catalog once a user places an order for an item or service?

A : change request

B : Order Guide

C : request

D : SLA

Answer: C

Question 3

When do onSubmit Client Scripts execute their script logic?

Select 3 Answers from the below options.

A : When a user clicks the Lookup button on a reference field

B : When a user clicks the Submit button

C : When a user clicks the Update button

D : When a user clicks the Delete button

E : When a user clicks the Save menu item in the Additional Actions menu

Answer: B,C,E

Question 4

What are the 5 provided Roles by ServiceNow?

A : tem Administrator: The admin role provides access to all platform features, applications, functions and data.

B : ecialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C : lfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D : prover: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E : quester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Answer: A,B,C,D

Question 5

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

A : service_desk

B : impersonator

C : admin

D : incognito

Answer: B

Page: 1 / 122

Total 606 Questions | Updated On: Mar 26, 2025

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