Free ServiceNow CSA Exam Questions

Become ServiceNow Certified with updated CSA exam questions and correct answers

Page: 1 / 122

Total 606 Questions | Updated On: Jul 29, 2020

Add To Cart

Question 1

The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?

A : eate Record Producer

B : eate Order Guide

C : eate Requested Item

D : eate On-boarding Bot

Answer: B

Question 2

How can you measure and track article views, page views, and searches performed by unauthenticated users?

A : By reporting on the number of published articles

B : By collecting knowledge usage metrics

C : By retiring the articles accessed by unauthenticated users

D : By removing the user criteria for the knowledge articles

Answer: B

Question 3

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A : rvice Catalog variables can only be used in Record Producers

B : rvice Catalog variables can only be used in Order Guides

C : rvice Catalog variables cannot affect the order price

D : rvice Catalog variables are global by default

Answer: D

Question 4

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

A : oup members can choose their tasks from My Groups Work

B : oups can assign tasks to users based on on-call schedules

C : te support members can pick tasks, based on Location

D : oups can assign tasks to users based on skills

E : oup members can avoid tasks, which are nearing SLA breach

F : oups can assign tasks to users based on availability

Answer: A,B,C,D

Question 5

What access does a user need to be able to import anicies to a knowledge base?

A : n contribute

B : _knowledge_contripute

C : _knowledge_import

D : n import

Answer: A

Page: 1 / 122

Total 606 Questions | Updated On: Jul 29, 2020

Add To Cart