Free Salesforce CRT-271 Exam Questions

Become Salesforce Certified with updated CRT-271 exam questions and correct answers

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Total 300 Questions | Updated On: Jan 27, 2025

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Question 1

How can you launch a support community with live chat, click to call, and case creation form?

A : able Live Agent in Community Settings.

B : a custom Live Agent Lightning component.

C : t up Live Agent in Community Management.

D : nfigure Live Agent in the Salesforce org.

Answer: B

Question 2

What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is

launching a Community to drive their channel sales. The requirements are as follows:• Integration with a

Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does

not exist today.• Integration with a pricing and quoting tool. This integration exists today for internal users in

the Salesforce org.• External partner users must be able to configure the quote using the pricing and quoting

tool from the Community.• The pricing and quoting tool must support Community users.• Universal

Containers owns licenses for Salesforce Connect.

A : tegrate the Back-Office Legacy System using custom code development.

B : tegrate the Back-Office Legacy System using Salesforce Connect.

C : tegrate the pricing and quoting tool by configuring external users to make it available in the Community.

D : tegrate the pricing and quoting tool by creating custom code to make it available in the Community.

Answer: B,C

Question 3

Universal Containers needs to have their branding represented accurately in their Partner Community. What three things should the Salesforce Admin do to use Community Builder to brand the Community?

A : ecify font family, style, and weight

B : ply a colour scheme that is appropriate for the Universal Containers template with the colour palette

C : just kerning values in a variety of typefaces

D : custom CSS to apply Universal Containers styles

E : just the pixel width of the masthead

Answer: B,C,D

Question 4

Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned

several license types for these Communities: • Customer Community • Customer Community Plus • Employee

Community • Partner Community. Which two license types allow a Salesforce Admin to provide Super User

Access to the end users in this Community? Choose 2 answers

A : tomer Community Plus License

B : ployee Community License

C : rtner Community License

D : Customer Community License

Answer: A,C

Question 5

Universal Containers is building a community to drive channel sales. They have 2000 partner accounts. The

high level capabilities for their partners are as follows: • Partner users should NOT be able to access accounts

and cases that they do NOT have access to. • A Partner User must be able to create cases for all accounts in

their account hierarchy irrespective if they are parent or child account. • Partner users must be able to

collaborate within the private groups they are members of. What are two ways the Salesforce Admin should

fulfil these requirements? Choose 2 answers

A : velop an Apex Managed Sharing Rule on the Account and Case Object

B : nfigure an Owner -based Sharing Rule on the Account and Case Object

C : t External User Organization Wide Defaults to Private on the Account and Case Object

D : eate a Criteria -based Sharing Rule with read/write access on the Account and Case Object

Answer: A,C

Page: 1 / 60

Total 300 Questions | Updated On: Jan 27, 2025

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