Become Salesforce Certified with updated CRT-261 exam questions and correct answers
Universal Containers (UC) has created a new partner onboarding process that requires an agent to create 10
open activities that correlate to a step of the onboarding
experience. UC typically adds 20 new partners a week. Creating activities is labor intensive and can take up to
20 minutes each to complete.
What is a cost-effective method for agents to create these activities?
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being
distributed unevenly across the team.
What should the consultant recommend to address this problem
Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found
many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting
Entitlements that are not associated with the Account assigned on the Case.
What is the recommended method to meet the requirements?
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