Total 261 Questions |
Updated On: Jan 27, 2025
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Free Salesforce CRT-261 Exam Questions
Become Salesforce Certified with updated CRT-261 exam questions and correct answers
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Question 1
Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.
When implementing Salesforce, what solution should a consultant recommend for this scenario?
Answer: A
Question 2
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being
distributed unevenly across the team.
What should the consultant recommend to address this problem
Answer: A
Question 3
Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.
What is the recommended solution to meet the requirements'
Answer: C
Question 4
Cloud Kicks wants to optimize its development methodology. Team members want to visualize the workflow to ensure te everyone is aligned. In addition, the team limits the amount of work in a given state on capacity and bandwidth.
Which methodoogy should a consultant recommend?
Answer: B
Question 5
Service agents at Cloud Kicks frequently encounter duplicate coses that customers in different channels created. Management would like to provide a method for service agents to combine duplicates and delete one of the cases.
Which action should a Service Cloud consultant recommend?
Answer: B
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Total 261 Questions |
Updated On: Jan 27, 2025
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