Free Salesforce CRT-261 Exam Questions

Become Salesforce Certified with updated CRT-261 exam questions and correct answers

Page: 1 / 53

Total 261 Questions | Updated On: Mar 27, 2025

Add To Cart

Question 1

Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.

What is the recommended solution to meet the requirements'

A : nfigure e deshboerd refresh schedule.

B : ure View All Data is not assigned to users.

C : a Dynamic Dashboard based on running user.

D : multiple Dashboard Filters.

Answer: C

Question 2

Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its contact center for the first time. The project requires quick iterations and speedy completion. UC has requested frequent updates from the project team for check-ins and refinement. Which methodology should the consultant recommend given the requirements?

A : Agile

B : Hybrid

C : Waterfall

Answer: A

Question 3

Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the

past five years must be migrated to salesforce for go-live.

Which approach should the consultant use for date migration?

A : epare, plan, Test, execute, validate.

B : an, prepare, test, execute, validate.

C : an, prepare, validate, execute, test

D : epare, plan, validate, execute, test

Answer: B

Question 4

What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?

A : nfigure Lightning Guided Engagement.

B : nfigure a Live Chat Validation Rule.

C : tomize the Pre-chat form.

D : tomize the Lightning Console chat page.

Answer: C

Question 5

Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case. What is the recommended method to meet the requirements?

A : Lookup Filter

B : Auto-Add Milestones

C : Cross-Object Formula

D : Approval Process

Answer: A

Page: 1 / 53

Total 261 Questions | Updated On: Mar 27, 2025

Add To Cart