Free Salesforce CRT-251 Exam Questions

Become Salesforce Certified with updated CRT-251 exam questions and correct answers

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Total 332 Questions | Updated On: Mar 28, 2025

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Question 1

During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is adoption.

How should the consultant avoid this issue in the future?

A : Design a solution during the Build phase.

B : Conduct a Beta review during the Validate phase.

C : Gain buy-in during the Analyze phase.

D : Develop test scripts during the Plan phase.

Answer: C

Question 2

Cloud Kicks wants to implement a methodology to determine which current leads have the most in common

with leads that have successfully been converted in the past.

How can the consultant meet this requirement?

A : Lead Conversion Reporting.

B : eate Conversation Insights.

C : Einstein Lead Scoring.

D : Create Cadence Steps.

Answer: C

Question 3

Sometimes, sales reps need to create contacts without accounts based on business processes.

What should the consultant take into consideration about these contacts?

A : ntacts without accounts need to be shared through sharing rules

B : ntacts without accounts are shared through the Role Hierarchy.

C : ntacts without accounts are private and only the owner and admin can view them.

D : ntacts without accounts need to be manually shared.

Answer: C

Question 4

The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after thelead was created. Sales reps want a simple way to contact these leads. Which action should the consultant take to meet the requirements?

A : Create a Lead list view filtered for "Lead created date not equal to TODAY” and "Status equals new".

B : Create a Lead escalation rule with criteria “Lead created date not equal to TODAY" and "Status not equal to new”.

C : Create a dynamic report with a filter where “Lead created date is equal to TODAY" and “Status equals new",

Answer: A

Question 5

Cloud Kicks (CK) has just completed its initial Sales Cloud implementation. The leadership team at CK wants to improve the rate of user adoption, What should the consultant recommend?

A : Add an Approvals process to the Opportunity object to enforce data standards.

B : Conduct a requirements workshop to gather user stories.

C : Create a report to track the login rate over the last 7 days.

D : Create a Slack channel to gather and discuss feedback from users.

Answer: D

Page: 1 / 67

Total 332 Questions | Updated On: Mar 28, 2025

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