Free Salesforce CRT-211 Exam Questions

Become Salesforce Certified with updated CRT-211 exam questions and correct answers

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Total 628 Questions | Updated On: Feb 14, 2025

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Question 1

A company wants to implement Salesforce Knowledge to manage their internal documentation. They have different departments such as HR, Marketing, and Sales, and they want to create separate sections within the knowledge base for each department.

Which of the following options would be the best way to achieve this?

A : Create a separate knowledge base for each department

B : Create a single knowledge base and use data categories to separate the articles

C : Create a single knowledge base and use article types to separate the articles

D : Create a single knowledge base and use both data categories and article types to separate the articles

Answer: B

Question 2

Which three fields should be used as filter criteria? Choose 3 answers

A : phone field that provides the full phone number of the seller.

B : multi-select picklist field that designates features of the listing.

C : number field that designates the square footage of the listing

D : formula field that calculates a price for the listing.

E : picklist field that designates the county of the listing.

Answer: A,C,D

Question 3

Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:

* B2B customer

* B2C Customer

* External Partner

There are two record types for leads:

* B2B Lead

* B2CLead

The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.

What should the administrator do to correct this issue?

A : de the Record Type field on the Account section of the Conversion Layout.

B : ild a process that updates the record type field to B2C Customer after conversion.

C : a validation rule to ensure the company name on B2C Leads is blank.

D : ange organization-wide default settings for contacts to Controlled by Parent.

Answer: B

Question 4

Your company offers different support plans, and each plan has its own response time requirements. As a Salesforce Advanced Administrator, you need to configure the entitlement processes to ensure that each plan’s milestones are automatically applied to cases based on the related account’s support plan.

What should you do to achieve this?

A : Create a separate entitlement process for each support plan and set entry criteria based on the account's support plan

B : Create a single entitlement process with multiple milestones and use validation rules to apply the correct milestones

C : Create a single entitlement process with multiple milestones and use workflow rules to apply the correct milestones

D : Create a separate entitlement process for each support plan and use case assignment rules to apply the correct entitlement process

Answer: A

Question 5

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.

What should the administrator review to resolve the issue?

A : ail Logs

B : ML Email Status Report

C : tification Delivery Settings

D : tbound Messages

Answer: A

Page: 1 / 126

Total 628 Questions | Updated On: Feb 14, 2025

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