Free ASQ CQPA Exam Questions

Question 1

A company wants to create a Pareto chart to show the frequency of different types of customer complaints. Which of the following steps should they take first?

A : Create a bar chart showing the frequency of each complaint type

B : Calculate the total number of complaints received

C : Group the complaints into categories

D : Rank the complaints in descending order of frequency

Answer: C

Question 2

An airline has a process for checking in passengers at the airport. The upper specification limit for check-in time is 20 minutes, the lower specification limit is 10 minutes, and the process average is 12 minutes. The standard deviation for this process is 0.5 minutes. What is the Cpk value for this process?

A : 1.33

B : 3.33

C : 1.67

D : 1.5

Answer: A

Question 3

In the context of Overall Equipment Effectiveness (OEE), what does the Availability factor represent?

A : The proportion of time that the equipment is running effectively without unplanned stops or failures

B : The proportion of time that the equipment is available for production, regardless of its performance

C : The proportion of time that the equipment is running at its designed speed

D : The proportion of good parts produced compared to the total number of parts produced

Answer: A

Question 4

An airline has a process for checking in passengers at the airport. The upper specification limit for check-in time is 20 minutes, the lower specification limit is 10 minutes, and the process average is 12 minutes. The standard deviation for this process is 0.5 minutes. What is the Cpk value for this process?

A : 1.33

B : 3.33

C : 1.67

D : 1.5

Answer: A

Question 5

A company wants to create a Pareto chart to show the frequency of different types of customer complaints. Which of the following steps should they take first?

A : Create a bar chart showing the frequency of each complaint type

B : Calculate the total number of complaints received

C : Group the complaints into categories

D : Rank the complaints in descending order of frequency

Answer: C