Free ASQ CQPA Exam Questions

Become ASQ Certified with updated CQPA exam questions and correct answers

Page: 1 / 44

Total 220 Questions | Updated On: Nov 25, 2025

Add To Cart

Question 1

In the context of QFD, what is the role of the House of Quality matrix?

A : To visually display and analyze customer feedback using word clouds

B : To calculate customer satisfaction scores and identify trends

C : To relate customer needs and requirements to product or service features

D : To predict future purchasing behaviour based on past data

Answer: C

Question 2

A service company has a process for responding to customer inquiries. The upper specification limit for response time is 2 hours, the lower specification limit is 1 hour, and the process average is 1.5 hours. The standard deviation for this process is 0.2 hours. What is the Cp value for this process?

A : 3

B : 0.46

C : 1.66

D : 0.83

Answer: D

Question 3

What is the union of the sets {1, 2, 3} and {3, 4, 5}?

A : {1, 2, 3}

B : {1, 2, 3, 3, 4, 5}

C : {3}

D : {1, 2, 3, 4, 5}

Answer: D

Question 4

A company wants to create a Pareto chart to show the frequency of different types of customer complaints. Which of the following steps should they take first?

A : Create a bar chart showing the frequency of each complaint type

B : Calculate the total number of complaints received

C : Group the complaints into categories

D : Rank the complaints in descending order of frequency

Answer: C

Question 5

A company wants to create a Pareto chart to show the frequency of different types of customer complaints. Which of the following steps should they take first?

A : Create a bar chart showing the frequency of each complaint type

B : Calculate the total number of complaints received

C : Group the complaints into categories

D : Rank the complaints in descending order of frequency

Answer: C

Page: 1 / 44

Total 220 Questions | Updated On: Nov 25, 2025

Add To Cart