Free NAHQ CPHQ Exam Questions

Become NAHQ Certified with updated CPHQ exam questions and correct answers

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Total 510 Questions | Updated On: Mar 28, 2025

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Question 1

A new urgent care clinic is setting up a quality management system. Which of the following is the best choice as a process measure to evaluate effective clinical care?

A : percent of patients that rate care as "satisfactory" or "highly satisfactory"

B : raw number of influenza vaccines given in the annual flu season

C : percent of antibiotic prescriptions that meet evidence-based guidelines

D : average wait time between check-in and seeing a provider

Answer: C

Question 2

A managed care peer review committee should obtain which of the following first?

A : statement of authenticity

B : clinical practice guidelines

C : copies of the medical licenses

D : confidentiality statement

Answer: D

Question 3

While the use of technology may result in fewer medical errors. In order for this strategy to be most effective. It should be supported by

A : effectiveness of staff.

B : an organizational structure.

C : a culture of safety.

D : leadership training.

Answer: C

Question 4

Which of the following is used to assess points of vulnerability within a process?

A : force field analysis

B : histogram chart

C : failure mode and effects analysis (FMEA)

D : kaizen

Answer: C

Question 5

Which of the following characteristics best describes a learning organization?

A : compliant, data rich, committed support of the organization's leader

B : adaptability, systems thinking, willingness to challenge assumptions

C : scholarship, valued autonomy, fiscal discipline

D : passion, quality control, intolerance of disruptive thought

Answer: B

Page: 1 / 102

Total 510 Questions | Updated On: Mar 28, 2025

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