Free ASQ CMQ-OE Exam Questions

Become ASQ Certified with updated CMQ-OE exam questions and correct answers

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Total 670 Questions | Updated On: Mar 28, 2025

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Question 1

Empowerment is best described as the process of

A : giving managers and supervisors the authority to make rule changes

B : allowing individuals to improve their own processes

C : creating teams to identify areas of the organization that need improvement

D : meeting customer needs by restructuring the way the organization works

Answer: B

Question 2

The process of requisitioning, ordering, and obtaining purchased material has been causing conflicts among three different departments. Representatives of each department have formed a cross-functional team that will use process mapping to define all elements of the process and to redesign the process, if necessary.

The team has now had several meetings and is getting frustrated. Time and again, different team members dispute each others’ interpretation of various terms such as "acceptable lead time" and "quality requirement." At this point, the team needs to step back and spend some time developing a

A : ear statement of goals and objectives

B : t of precise operational definitions

C : quest for management direction

D : ocess flow diagram (process map)

Answer: B

Question 3

An ISO 9001 compliant company can drive organization-wide improvements effectively by:

A : ploying a contract review process

B : cumenting procedures

C : ting on the results of quality systems audits

D : aining employees in statistical process control

Answer: B

Question 4

Which of the following methods is used to listen to customers to learn exactly what they want and then, using a logical system, determine how best to fulfill those needs with available resources?

A : ality planning and analysis

B : ality control

C : ality assurance

D : ality function deployment

Answer: D

Question 5

In a typical organization, there are many different strategies and people put their focus where it seems best placed, but this may not agree with what is actually expected or desired. A possible solution for such a situation is:

A : ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization

B : communicate, communicate, and communicate!

C : ensure that authority levels are clearly spelled out for typical situations

D : have employees go outside the organizational walls

Answer: B

Page: 1 / 134

Total 670 Questions | Updated On: Mar 28, 2025

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