Free ServiceNow CIS-SM Exam Questions

Become ServiceNow Certified with updated CIS-SM exam questions and correct answers

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Total 62 Questions | Updated On: Mar 25, 2025

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Question 1

In Service Mapping, which one of the following can be useful in determining which Patterns, Identification Sections, Connection Sections, and Steps are tried?

A : rkflow Log

B : covery Log

C : tem Log

D : Log

Answer: B

Question 2

When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string? 2014/02/07-17:49:36

A : limiter of space and position 1

B : limiter of / and position 0

C : limiter of / and position of 1

D : limiter of 2014 and position 1

Answer: D

Question 3

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

A : duced ongoing service map maintenance effort as a result of automated map updates

B : ter service issue resolution and reduced downtime due to better root cause analysis

C : proved Software Asset Management capabilities

D : duction in effort to create service maps

E : duction in change related incidents due to improved service visibility during change planning

F : re accurate alerts from monitoring tools

Answer: A,C,D

Question 4

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

A : rvice Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B : The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C : rvice Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D : rvice Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance

Answer: B

Question 5

When running Service Mapping discovery, which of the following represents the root cause of the error? “Failed to access target system. Access is denied”

A : O authentication error

B : I permissions error

C : plicative permissions error

D : ndows authentication error

Answer: A

Page: 1 / 13

Total 62 Questions | Updated On: Mar 25, 2025

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