Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 834 Questions | Updated On: Nov 18, 2024

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Question 1

In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will

the state of the change be set to?

A : jected

B : ess

C : Closed Incomplete

D : w

Answer: D

Question 2

When a lookup relationship is created between two objects, which three options can the administrator select to

help manage situations when a lookup record is deleted? (Choose three.)

A : lete the related record also.

B : ompt the user to enter another record to resolve the lookup relationship.

C : ear the value of the lookup field.

D : NOT allow deletion of a lookup record that is part of a lookup relationship.

E : tify the record owner.

Answer: A,C,D

Question 3

Which statement is NOT true about reporting on catalog item variables?

A : The Variables column can be added to list reports if variables are available for the selected table/datasource.

B : Reports can be stacked by variables from a selected catalog item.

C : Database views are required to report on catalog item variables.

D : Reports can be grouped by variables from a selected catalog item.

Answer: C

Question 4

Which one of the following is the minimum role needed in order to delete a knowledge base?

A : owledge manager

B : knowledge admin

C : body can delete a knowledge base

D : min

Answer: C

Question 5

Universal Containers has a process to allow an employee to submit a vacation request and route it to the

employee’s manager for approval. An employee attempted to submit a request but it could NOT be submitted.

How should the administrator troubleshoot this?

A : ure the approval step has an associated action.

B : ure the user record has an assigned active manager.

C : view the system log to determine the root cause.

D : workflow to email the administrator if the process fails.

Answer: B

Page: 1 / 167

Total 834 Questions | Updated On: Nov 18, 2024

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