Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Feb 18, 2025

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Question 1

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

A : Proposed, Accepted, Rejected, Cancelled

B : Proposed, Accepted, Rejected, Reopened

C : Proposed, Received, eCAB Convened, Closed

D : New, Work in progress, Escalated, Communicated

Answer: A

Question 2

You have just upgraded your instance and have not migrated to multimodal change. Using the default settings, when you click on Change > Create new, what page displays?

A : Change Interceptor

B : Change Form

C : Change Landing Page

D : Change Overview

Answer: A

Question 3

On a service catalog item, a customer has a requirement that the start_date is before the end_date.

Which approach is recommended to satisfy this requirement?

A : eate a Validation Script and associate it to the item

B : eate a Catalog Client UI Policy that triggers on Load of the Item

C : eate a Catalog Client Script that triggers on Submit of the Item

D : Create a Business Rule that runs on Insert or Update of the Item

Answer: C

Question 4

On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?

A : Duration

B : Due Date

C : Date Picker

D : Date

Answer: C

Question 5

What are key relationships between Change and Problem records? Choose 2 answers

A : A Problem must be associated with a Change, before it can be closed

B : Changes which cause incidents should have an associated Problem

C : A Change can cause a Problem

D : Problem can be solved by a Change

Answer: C,D

Page: 1 / 200

Total 999 Questions | Updated On: Feb 18, 2025

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