Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Jul 29, 2020

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Question 1

What are key relationships between Change and Problem records? Choose 2 answers

A : A Problem must be associated with a Change, before it can be closed

B : Changes which cause incidents should have an associated Problem

C : A Change can cause a Problem

D : Problem can be solved by a Change

Answer: C,D

Question 2

What are key relationships between Change and Problem records? Choose 2 answers

A : A Problem must be associated with a Change, before it can be closed

B : Changes which cause incidents should have an associated Problem

C : A Change can cause a Problem

D : Problem can be solved by a Change

Answer: C,D

Question 3

A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy. Why is the sales manager receiving "insufficient privileges" error when viewing a contact?

A : contact owner has NOT selected the option to share contacts with others in the role hierarchy.

B : contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role.

C : contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

D : account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role.

Answer: B

Question 4

Which of the following statements is true regarding incidents created for a VIP caller?

A : priority field will automatically change to High.

B : caller color will change.

C : An email will be sent to incident manager to follow up regarding this incident.

D : rkflow will change to accommodate for the criticality of the incident.

Answer: B

Question 5

Which of the following are valid states for Requested Item Catalog Task? (Choose all that apply.)

A : osed Skipped

B : Work In Progress

C : w

D : nding

E : en

Answer: A,B,D

Page: 1 / 200

Total 999 Questions | Updated On: Jul 29, 2020

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