Free ServiceNow CIS-ITSM Exam Questions

Become ServiceNow Certified with updated CIS-ITSM exam questions and correct answers

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Total 999 Questions | Updated On: Jan 07, 2025

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Question 1

Part of a custom Lightning Component displays the total number of Opportunities in the org, which is in the

millions. The Lightning Component uses an Apex Controller to get the data it needs.

What is the optimal way for a developer to get the total number of Opportunities for the Lightning Component?

A : ex Batch job that counts the number of Opportunity records

B : SUM() SOQL aggregate query on the Opportunity object

C : SOQL for loop that counts the number of Opportunities records

D : UNT() SOQL aggregate query on the Opportunity object

Answer: D

Question 2

You have just upgraded your instance and have not migrated to multimodal change. Using the default settings, when you click on Change > Create new, what page displays?

A : Change Interceptor

B : Change Form

C : Change Landing Page

D : Change Overview

Answer: A

Question 3

Which of the following tables is used to store knowledge articles?

A : _knowledge

B : ne of the listed answers

C : _article

D : _knowledge_article

Answer: A

Question 4

How are Releases related to Changes?

A : Releases are implemented prior lo Changes

B : Releases are comprised of one or more Changes

C : Changes are implemented prior to Releases

D : Changes are comprised of one or more Release

Answer: B

Question 5

Your customer has built a mature knowledge base, with articles targeted to internal audiences, which aretechnical. Other articles are written forend users, with simple instructions. From the Incident form, the agents would like to be able to identify whicharticles are visible to the callers. Whatfeature would you use, to satisfy this requirement?

A : Internal/External Highlighting

B : Show User Viewable

C : User Only View

D : Search as User

Answer: B

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Total 999 Questions | Updated On: Jan 07, 2025

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