Free ServiceNow CIS-FSM Exam Questions

Become ServiceNow Certified with updated CIS-FSM exam questions and correct answers

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Total 88 Questions | Updated On: Nov 19, 2024

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Question 1

Which mobile application does field service use?

A : w Mobile

B : bile Agent

C : bile Studio

D : bile Onboarding

Answer: A

Question 2

When can work order tasks be dispatched?

A : rts have been sourced

B : eld agent is assigned

C : tomer books an appointment

D : patch group is assigned

Answer: B

Question 3

Users can be assigned work order tasks and edit these records if they: (Choose two.)

A : long to the Dispatch Group the task is assigned to

B : assigned the wm_edit role

C : assigned the wm_agent role

D : long to the Assignment Group the task is assigned to

Answer: A,D

Question 4

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

A : tching Mandatory Parts for Dynamic Scheduling

B : tching Agents With Most Parts For Dynamic Scheduling

C : tching Skills for Dynamic Scheduling

D : tching Skill Level Gap for Dynamic Scheduling

Answer: A

Question 5

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

A : status

B : of task

C : ills

D : k windows

E : olocation

Answer: A,C,D

Page: 1 / 18

Total 88 Questions | Updated On: Nov 19, 2024

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