Free ServiceNow CIS-FSM Exam Questions

Become ServiceNow Certified with updated CIS-FSM exam questions and correct answers

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Total 88 Questions | Updated On: Jun 29, 2022

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Question 1

Which mobile application does field service use?

A : w Mobile

B : bile Agent

C : bile Studio

D : bile Onboarding

Answer: A

Question 2

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

A : tching Mandatory Parts for Dynamic Scheduling

B : tching Agents With Most Parts For Dynamic Scheduling

C : tching Skills for Dynamic Scheduling

D : tching Skill Level Gap for Dynamic Scheduling

Answer: A

Question 3

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

A : namic scheduling

B : Manual task assignment

C : to-assignment

D : Workflow task assignment

Answer: A

Question 4

When using territory management, what can field service admins assign to an individual or group?

A : ills

B : rts

C : utes

D : cations

Answer: D

Question 5

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

A : status

B : of task

C : ills

D : k windows

E : olocation

Answer: A,C,D

Page: 1 / 18

Total 88 Questions | Updated On: Jun 29, 2022

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