Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

Page: 1 / 45

Total 225 Questions | Updated On: Jul 29, 2020

Add To Cart

Question 1

Service-aware Install Base consists of which entities? (Choose three.)

A : talled Products

B : tall Base Items

C : ets

D : Sold Products

E : nfiguration Items

Answer: A,B,D

Question 2

How many outbound email accounts are supported in Customer Service Management?

A :

B : limited

C : o

D : per business service

Answer: A

Question 3

Read the use case below to determine if the customer service relationship is B2B or B2C. Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.

A :

B :

Answer: A

Question 4

Who can create a customer service case from a community discussion? (Choose two.)

A : tomer service agent (sn_customerservice_agent)

B : oxy case creator (sn_customerservice.proxy_case_creator)

C : rtner (sn_customerservice.partner)

D : Case Viewer (sn_customerservice.case_viewer)

Answer: A,B

Question 5

As an agent you can report a knowledge gap, if you cannot find relevant articles that could help resolve a case. Which action is required to create the knowledge gap?

A : Document the knowledge gap in the case work notes and escalate the case

B : t a question in one of the various Customer Service Management knowledge bases

C : Related Links on the case form to report a knowledge gap

D : the Create Knowledge button on the case form to report a knowledge gap

Answer: C

Page: 1 / 45

Total 225 Questions | Updated On: Jul 29, 2020

Add To Cart