Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 225 Questions | Updated On: Nov 21, 2024

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Question 1

What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

A : nsumer (sn_customservice.consumer)

B : tomer (sn_suctomservice.customer)

C : ternal (snc_external

D : oxy Contact (sn_customservice.proxy_contact)

Answer: D

Question 2

Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

A : dividuals

B : rtners

C : ntacts

D : counts

Answer: C

Question 3

What do blue circles in the timeline of a case form represent?

A : te

B : ate

C : tivity

D : mment

Answer: B

Question 4

The default configuration automatically closes resolved Cases after how many days?

A : 5 days

B : es are not automatically closed by default

C : 3 days

D : 10 days

Answer: D

Question 5

Which of the following are correct for parent/child synchronization? (Choose two.)

A : ltiple child cases can be managed from a parent case as in Major Issue Management

B : Administrator can choose which fields to synchronize from parent to child cases

C : Parent to child cases can be synchronized regardless of which state the case is in

D : The property to synchronize parent to child cases is automatically enabled

Answer: A,C

Page: 1 / 45

Total 225 Questions | Updated On: Nov 21, 2024

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