Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 225 Questions | Updated On: Mar 26, 2025

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Question 1

Which roles can propose a case as a Major Case candidate? (Choose three.)

A : oxy contact (sn_customerservice.proxy_contact)

B : tomer case manager (sn_customerservice.customer_case_manager)

C : tomer service manager (sn_customerservice_manager)

D : tomer service agent (sn_customerservice_agent)

E : jor issue manager (sn_majorissue_mgt.major_issue_manager)

Answer: A,C,D

Question 2

What are common types of application record data that are imported during a CSM data migration? (Choose two.)

A : owledge Article

B : counts

C : at

D :

Answer: B,D

Question 3

The default configuration automatically closes resolved Cases after how many days?

A : 5 days

B : es are not automatically closed by default

C : 3 days

D : 10 days

Answer: D

Question 4

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

A : ue

B : lse

Answer: A

Question 5

As an agent you can report a knowledge gap, if you cannot find relevant articles that could help resolve a case. Which action is required to create the knowledge gap?

A : Document the knowledge gap in the case work notes and escalate the case

B : t a question in one of the various Customer Service Management knowledge bases

C : Related Links on the case form to report a knowledge gap

D : the Create Knowledge button on the case form to report a knowledge gap

Answer: C

Page: 1 / 45

Total 225 Questions | Updated On: Mar 26, 2025

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