Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 225 Questions | Updated On: Jan 07, 2025

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Question 1

What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

A : lecting all the groups

B : lecting none of the groups

C : ing configuration

D : configured

Answer: A

Question 2

As an agent you can report a knowledge gap, if you cannot find relevant articles that could help resolve a case. Which action is required to create the knowledge gap?

A : Document the knowledge gap in the case work notes and escalate the case

B : t a question in one of the various Customer Service Management knowledge bases

C : Related Links on the case form to report a knowledge gap

D : the Create Knowledge button on the case form to report a knowledge gap

Answer: C

Question 3

What is a household entity?

A : oup of users that usually share a common address and use services as a group

B : oup of people that usually share a common address and use services as a group

C : oup of customers that usually share a common address and use services as a group

D : oup of consumers that usually share a common address and use services as a group

Answer: C

Question 4

The default configuration automatically closes resolved Cases after how many days?

A : 5 days

B : es are not automatically closed by default

C : 3 days

D : 10 days

Answer: D

Question 5

Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

A : dividuals

B : rtners

C : ntacts

D : counts

Answer: C

Page: 1 / 45

Total 225 Questions | Updated On: Jan 07, 2025

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