Free ServiceNow CIS-CSM Exam Questions

Become ServiceNow Certified with updated CIS-CSM exam questions and correct answers

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Total 225 Questions | Updated On: Feb 17, 2025

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Question 1

Read the use case below to determine if the customer service relationship is B2B or B2C. Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.

A :

B :

Answer: A

Question 2

How many outbound email accounts are supported in Customer Service Management?

A :

B : limited

C : o

D : per business service

Answer: A

Question 3

As an agent you can report a knowledge gap, if you cannot find relevant articles that could help resolve a case. Which action is required to create the knowledge gap?

A : Document the knowledge gap in the case work notes and escalate the case

B : t a question in one of the various Customer Service Management knowledge bases

C : Related Links on the case form to report a knowledge gap

D : the Create Knowledge button on the case form to report a knowledge gap

Answer: C

Question 4

Which of the following are true regarding the Community Portal application? (Choose two.)

A : It is available to any customer with a Community license

B : It is available by default with the Support and Service portals

C : is only available to CSM license holders

D : t of the configuration does not require System Administrator role

Answer: A,C

Question 5

What do blue circles in the timeline of a case form represent?

A : te

B : ate

C : tivity

D : mment

Answer: B

Page: 1 / 45

Total 225 Questions | Updated On: Feb 17, 2025

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