Free CIMA CIMAPRA19-E03-1-ENG Exam Questions

Question 1

Company LL is a well established, reputable company whichspecialises in providing insurance call centre services to the insurance industry. It has recently won a large contract to provide its services to a multi-national insurer. LL's staff are highly trained in insurance matters and manyhave worked for LL for many years.
LL undertakes long-term resource planning activities and has identified that during the winter months, when there will be more customers ringing up to makeinsurance claims,it will potentially need to employ more staff. The Board has decided that rather than recruititsown staff, itwillusean employment agency to supply manpower resourcesas required. Thepeoplesuppliedwill be employed on a temporary basis by LL and they will work alongside the other call centre staff. However, they will workat alowerpay rate and will onlybe paid forthe actual hours they work.
This change will lead to a shift in the working environment, the routine and the composition of the group.
Which THREE statements apply in respect of this proposed change?

A : proposed change will affect the group dynamics, which can be seen as being similar to a 'force field' situation.

B : times of change, LL can give sensitivity training to this group of workers who can then be used as a source of support during the change process.

C : Facilitator, as the leader of change, will allow the group to talk about their issues and concerns with this change in a formal and structured manner.

D : the change process LL is proposing is an internal matter involving a group of its staff, there is no need to undertake a stakeholder analysis.

E : will need to identify the Adversaries in the group, because if they are influential they may persuade other group members to resist the change.

Answer: A,B

Question 2

Which THREE of the following are classified as business operating systems measures within the Performance Pyramid?

A : exibility

B : tomer satisfaction

C : ality

D : oductivity

E : cle time

Answer: A,B,D

Question 3

DDD has just issued a profit forecast in connection with a proposed take-over of a business. The take-over is strongly opposed by the target company. DDD's Management Accountant played a large part in helping DDD's Finance Director prepare the profit forecast. However, the Management Accountant believes that the profit forecast is overly optimistic and is based on some false assumptions. As a result the Management Accountant thinks the profit forecast is misleading. Select THREE of the actions below which are consistent with CIMA's Code of Ethics.

A : Management Accountant should follow established internal procedures.

B : Management Accountant should obtain advice from his professional body/bodies.

C : Management Accountant should resign from his job.

D : Management Accountantshould maintain a discreet silence.

E : Management Accountant should anonymously inform the media of his concerns.

F : Management Accountantshould publicly accuse the Finance Director of issuing a misleading profit forecast.

Answer: A,B,C

Question 4

TTT is a software design company which has grown successfully over the last 8 years. It has been highly innovative and often collaborates with a number of external partners to produce high quality, innovative software for a wide range of customers.
TTT's owner, K, has been a driving force behind its success. He spends a great deal of time analysing what is happening in the marketplace and trying to predict what customers need from TTT, through a network of industry contacts. He has a strong vision for TTT and communicates this, with conviction, to his staff in regular face to face meetings. He recognises and rewards his staff when new developments are undertaken and completed successfully and believes that if staff feel appreciated, then they will be more motivated to succeed.
Which THREE of the following skills for a leader in a change adept Organization does K demonstrate?

A : ning into the environment

B : ilding coalitions

C : mmunicating a compelling aspiration

D : arning to persevere

E : king everyone a hero

Answer: A,C

Question 5

Which of the following is adirectexternal change trigger?

A : powerful competitor forcing an Organization to cut its prices.

B : general increase in the use of the Internet by society.

C : introduction of new environmental protection policies by the government.

D : economic recession in an Organization's home country.

Answer: A