Free CIMA CIMAPRA19-E03-1-ENG Exam Questions

Question 1

P owns an internet-based business, called GWiz. based in Country G. GWiz sells gifts, cards and flowers for a variety of occasions including birthdays, weddings and many other special events. P sources her products from a variety of partner suppliers located throughout country G. Customers' orders are delivered by third party couriers across the whole country. The GWiz website is hosted and managed by an IT specialist
P is a member of a local small business trade federation and has been asked to make a presentation to its members on her experience of running GWiz as a 'virtual organisation'.
Which of the following statements could P correctly make on the benefits of virtual organisations?
Select ALL that apply.

A : quality of the products and services offered by the partner suppliers is always guaranteed and easy to control.

B : ing partner suppliers who also supply products and services to competitors will help to increase the competitive advantage of the virtual organisation.

C : costs of operating a virtual organisation are relatively low as there is no need to operate from large premises or employ its own staff.

D : virtual organisation can look much larger than it actually is through the use of a range of partner suppliers and third party couriers.

E : ing the internet facilitates the assembly of the components that are needed to operate a virtual organisation.

Answer: A,C,D

Question 2

Which THREE of the following are classified as business operating systems measures within the Performance Pyramid?

A : exibility

B : tomer satisfaction

C : ality

D : oductivity

E : cle time

Answer: A,B,D

Question 3

HHH is an international distribution company which operates a number of large distribution warehouses. HHH employs over 10,000 staff who operate the warehouses 24 hours per day and process over 500,000 packages and parcels each day. HHH operates in a highly competitive market and the senior management team recognize the importance of focusing upon its Critical Success Factors (CSF's). However, some senior managers are confused as to the difference between CSF's and Key Performance Indicators (KPI's).
Which of the following are Critical Success Factors for HHH? (Choose all that apply.)

A : rcentage of stock damaged.

B : rket share percentage.

C : tomer satisfaction.

D : ntinual maintenance of warehouse facilities.

E : me taken to load and unload deliveries.

F : ficient staff planning systems.

Answer: B,C

Question 4

Which of the following is NOT one of themainprinciples contained within the UK Corporate Governance Code?

A : muneration

B : adership

C : closure

D : countability

Answer: C

Question 5

Company LL is a well established, reputable company whichspecialises in providing insurance call centre services to the insurance industry. It has recently won a large contract to provide its services to a multi-national insurer. LL's staff are highly trained in insurance matters and manyhave worked for LL for many years.
LL undertakes long-term resource planning activities and has identified that during the winter months, when there will be more customers ringing up to makeinsurance claims,it will potentially need to employ more staff. The Board has decided that rather than recruititsown staff, itwillusean employment agency to supply manpower resourcesas required. Thepeoplesuppliedwill be employed on a temporary basis by LL and they will work alongside the other call centre staff. However, they will workat alowerpay rate and will onlybe paid forthe actual hours they work.
This change will lead to a shift in the working environment, the routine and the composition of the group.
Which THREE statements apply in respect of this proposed change?

A : proposed change will affect the group dynamics, which can be seen as being similar to a 'force field' situation.

B : times of change, LL can give sensitivity training to this group of workers who can then be used as a source of support during the change process.

C : Facilitator, as the leader of change, will allow the group to talk about their issues and concerns with this change in a formal and structured manner.

D : the change process LL is proposing is an internal matter involving a group of its staff, there is no need to undertake a stakeholder analysis.

E : will need to identify the Adversaries in the group, because if they are influential they may persuade other group members to resist the change.

Answer: A,B