Free IIBA CCBA Exam Questions

Become IIBA Certified with updated CCBA exam questions and correct answers

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Total 540 Questions | Updated On: May 23, 2026

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Question 1

The Chief Executive Officer (CEO) is concerned about how two client bases are going to be integrated and serviced in the newly formed company

after a merger. A project has been initiated to implement a Customer Relationship Management (CRM) system for the new company that will

contain the client information from both companies. What must the business analyst (BA) do to address the concerns of the CEO?

A : use requirements models from each company

B : ure all regulatory requirements are documented

C : eate merged viewpoints of the requirements

D : monstrate the functionality of the new CRM

Answer: C

Question 2

All of the following are inputs to the task assess organizational readiness except for which one?

A : Enterprise architecture

B : Solution Scope

C : Stakeholder concern

D : Risk register

Answer: D

Question 3

A finance manager wants to begin a new project to replace the existing expense processing system. The finance manager feels that the current expense submission-to-reimbursement process takes too long and is substantiated by 50% more complaints regarding incorrect reimbursement amounts than the same time last year. What should the business analyst (BA) investigate first?

A : Business process to uncover inefficiencies and failing control points

B : Finance solution vendors for inclusion in a Request for Information

C : Enterprise information model to ensure definitions are still valid

D : Submission processes to determine which activities can be fully automated

Answer: A

Question 4

You are the business analyst for your organization. You are working with several IT professionals to

determine all of the connected systems in your organization. You are creating a mapping of the servers,

workstations, printers, and other connected devices and their purposes for an analysis of how information is

input, processed, stored, and output from each system. What business analysis process are you

completing?

A : ta flow diagram

B : ta dictionary and glossary creation

C : ototype

D : Networking topology mapping

Answer: A

Question 5

A one-location restaurant has been a huge success and the owner wants to expand into more markets. The owner wants to ensure that the quality of the food and pleasing atmosphere is maintained without introducing new variables. Working with the key members of the organization, the owner determines that training and standard processes must be defined. The owner engages a business analyst (BA) to create training materials and operating procedures based on the existing processes at the original restaurant. During this documentation, the BA identifies some opportunities for improvement. How must the BA proceed?

A : Schedule time with the owner to review any opportunities to improve existing processes and obtain permission to include changes before documenting

B : eate documentation based on the observed processes because improvements are outside of the scope of the project

C : ovide documentation of improved procedures based on the observed opportunities for then new location

D : rform benchmarking and market analysis to determine whether there are standard procedures in the restaurant industry that support the opportunities identified

Answer: C

Page: 1 / 108

Total 540 Questions | Updated On: May 23, 2026

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