Free IIBA CBAP Exam Questions

Question 1

Your organization uses the MoSCoW approach to requirements prioritization. What does MoSCoW mean?

A : t, Should, Could, Would

B : Must, Should, Could, Won't

C : ion, Schedule, Cost, Willingness

D : t not, Should not, Could not, Will not

Answer: B

Question 2

Yolanda is the web designer for your company and you are the business analyst. You are working with Yolanda on a new website that your company will host. You'd like for her to create a mock-up of the website without spending much time on the actual workings behind the web interface. You'd like for her to show the customer how the website will look, some idea of the functionality of the website, and some basic graphics and colors so

the customer can see the direction of the project.

What type of prototype are you asking Yolanda to create?

A : ck-up prototype

B : rtical prototype

C : oryboard prototype

D : rizontal prototype

Answer: D

Question 3

Which of the following processes includes tasks and roles, risk categories, schedules for risk management activities, definitions of probability and impact, and the stakeholders' tolerances?

A : k management plan

B : k register

C : k analysis

D : k response plan

Answer: A

Question 4

Which of the following processes can start with the source of problems or with the problem itself?

A : k estimation

B : Risk analysis

C : k management

D : Risk identification

Answer: D

Question 5

A very large insurer of General Liability and Property Damage insurance has an upward trend of increased

claims over the past 5 years.

The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control

Site.

The purpose of the site is to help their customers manage their exposures and ideally prevent them from having

claims. There were 100 customers that were part of the Pilot that represented 25 different industries. The

business goals were to increase use of the site and provide tools to help customer awareness of their

exposures, so that they may reduce existing exposures and ultimately reduce claims.

The sites Features were as follows:

Improvements to the search engine to all customers to search for articles, tools and services on the site.

A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by

ABC company to use daily, weekly etc for an area of their facility.

A promotion feature – where Risk preventing Articles, and tools on the site are marketed toward a customer.

A profile section allowing for Customer Name, Address and contact Phone number.

After the 12 months pilot, the business sponsor received an assessment of what was working and what was

not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of

the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for

these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of

reduced claims and at least for 30% viewing of promotions since the project team had spend a lot of careful

time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the

promotions and why claims were not being reduced.

Regarding the use of promotion the BA looked into other similar companies to see what they did differently to

get their customer to look at their promotions. The BA found that similar companies had promotions that

targeted the industry the customer was in so it was more relevant to them and they were more interested to

view the promotion. In addition the BA sent out survey to all 100 pilot customers asking probing questions about

what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey

responses came back with raving positive comments and providing examples of how the site had been helping

in the reduction of claims from the customer’s perspective. In addition the survey also revealed insight that the

customers found the promotion often irrelevant to their industry.

The BA asked for a dump of all documentation of the 100 claims that were filed over the 12 month pilot period.

The BA found the nearly 90% of the claim field were all in one region of the country and were all for property

damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the

customers. The BA brought all this analysis back to the business sponsor and made the recommendation to

the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow

for the ability to show industry specific promotions and promote search results relative to a customer’s industry

to be stored at the top giving the customer a more personalized experience.

What was the business sponsor looking to validate about the use of promotions?

A : rformance Variance

B : curacy

C : ks

D : rket Trends

Answer: B