Free ServiceNow CAD Exam Questions

Become ServiceNow Certified with updated CAD exam questions and correct answers

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Total 293 Questions | Updated On: Oct 10, 2026

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Question 1

A new employee joins the IT department and needs to perform work assigned to Network and Hardwaregroups. How would you set up their access?Choose 3 answers

A : Add User Account to Network group

B : Add User Account to Hardware group

C : Add User Account to IT Knowledgebase

D : Create User Account

E : Add User Account to ACL

F : Add User Account to itil group

Answer: A,B,D

Question 2

While showing a customer their Incident form, they ask to change the Priority field title to display theirinternal terminology Value. How would you do that?Choose 2 answers

A : Right click on Priority and select Configure Dictionary

B : Right click on Priority and select Configure Display Settings

C : Right click on Priority and select Configure Column

D : Right click on Priority and select Configure Label

Answer: A,D

Question 3

Can inherited fields be deleted from a table?

A : No, inherited fields cannot be deleted from a child table

B : Yes, but only if they are text fields

C : Yes, select the red X in the left-most column in the table definition

D : Yes, but only if there has never been any saved field data

Answer: A

Question 4

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A : Process Automation > Workflow Editor

B : Process Automation > Active Flows

C : Process Automation > Process Flow

D : Process Automation > Flow Designer

E : Process Automation > Flow Administration

Answer: D

Question 5

Which determines the relationships between fields in an Import Set table to fields in an existing ServiceNow table?

A : Business Service Management Map

B : Data Sources

C : Transform Map

D : Schema Map Relationship Builder

Answer: C

Page: 1 / 59

Total 293 Questions | Updated On: Oct 10, 2026

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