Free Salesforce Business-Analyst Exam Questions

Become Salesforce Certified with updated Business-Analyst exam questions and correct answers

Page: 1 / 63

Total 313 Questions | Updated On: Feb 13, 2025

Add To Cart

Question 1

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

A : Highlight their related Salesforce certifications to showcase expertise.

B : Share insights empathetically based on prior work that has solved similar problems.

C : Ensure the workshop schedule considers time zones and language differences.

Answer: B

Question 2

During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?

A : Postpone the discussion and email the sales team leadership to clarify the opportunity stages.

B : Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.

C : Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.

Answer: B

Question 3

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario. What is an example of good acceptance criteria?

A : A sales rep can view current information directly in the Lead and Contact records.

B : A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

C : Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

Answer: A

Question 4

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won. What is an example of a well-written user story in this scenario?

A : As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

B : As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

C : As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

Answer: A

Question 5

Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"

A : Where

B : Why

C : Assumption

Answer: B

Page: 1 / 63

Total 313 Questions | Updated On: Feb 13, 2025

Add To Cart