Become Salesforce Certified with updated Business-Analyst exam questions and correct answers
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could
benefit from the feature. The sales manager created the following user story: "As a service agent I want
Salesforce Macros to complete repetitive tasks faster."
What should the business analyst change to improve the user story?
Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of
complex handoffs between teams. Service managers have been tasked with working with the operating team to
improve the handoff between salesforce and internal systems. The business (BA) wants to break down the
onboarding processing and sub-processes into simpler steps.
What should the BA create to engage stakeholders?
Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service
teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what
should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and
strategy?
Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information. Which BA skills should the consultant recommend to NTO?
© Copyrights DumpsCertify 2025. All Rights Reserved
We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the DumpsCertify.