Free Salesforce Business-Analyst Exam Questions

Become Salesforce Certified with updated Business-Analyst exam questions and correct answers

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Total 313 Questions | Updated On: Feb 13, 2025
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Question 1

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?


Answer: B
Question 2

During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?


Answer: B
Question 3

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario. What is an example of good acceptance criteria?


Answer: A
Question 4

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won. What is an example of a well-written user story in this scenario?


Answer: A
Question 5

Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"


Answer: B
Page:    1 / 63      
Total 313 Questions | Updated On: Feb 13, 2025
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