Free Salesforce Business-Analyst Exam Questions

Question 1

A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of marketing employee who manages webinar data. The chief marketing officer (CMO) thinks the UX issues are related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA surveyed the marketing group about their pain points and was surprised to discover that their concerns differ from the CMOs theory about issues with the UX of Campaigns in Salesforce. Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders?

A : Collaborative

B : Assertive

C : Analytical

Answer: A

Question 2

The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields. What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?

A : Use customer terminology and language.

B : Use industry terminology and language.

C : Use Salesforce terminology and language.

Answer: C

Question 3

During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?

A : Postpone the discussion and email the sales team leadership to clarify the opportunity stages.

B : Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.

C : Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.

Answer: B

Question 4

During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?

A : Postpone the discussion and email the sales team leadership to clarify the opportunity stages.

B : Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.

C : Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.

Answer: B

Question 5

During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?

A : Postpone the discussion and email the sales team leadership to clarify the opportunity stages.

B : Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.

C : Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.

Answer: B