Become Salesforce Certified with updated Business-Analyst exam questions and correct answers
A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of
marketing employee who manages webinar data. The chief marketing officer (CMO) thinks the UX issues are
related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA
surveyed the marketing group about their pain points and was surprised to discover that their concerns differ
from the CMOs theory about issues with the UX of Campaigns in Salesforce.
Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders?
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed
standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting
requirements, process and potential solutions?
During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?
During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?
During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?
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