Free Salesforce Agentforce-Specialist Exam Questions

Question 1

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

A : Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B : Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C : Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B

Question 2

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

A : Secure Data Retrieval and Grounding

B : Data Masking

C : Prompt Defense

Answer: C

Question 3

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

A : Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.

B : Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.

C : Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Answer: B

Question 4

What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A : The Activities related list on the Account object is not supported because it is a polymorphic field.

B : If person accounts have been enabled, merge fields will not be available for the Account object.

C : Prompt generation will yield no response when there is no related list associated with an Account in runtime.

Answer: A

Question 5

Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft emailcontains placeholders for attributes that could have been derived from the recipient’s contact record. What is the most likely explanation for why the draft email shows these placeholders?

A : The user does not have permission to access the fields.

B : The user’s locale language is not supported by Prompt Builder.

C : The user does not have Einstein Sales Emails permission assigned.

Answer: A