Free Salesforce Advanced-Cross-Channel Exam Questions

Become Salesforce Certified with updated Advanced-Cross-Channel exam questions and correct answers

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Total 103 Questions | Updated On: Jul 29, 2026

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Question 1

Where would you add a topic profile

A : Social studio automate

B : Admin settings

C : Workspace settings

D : Social studio engage

Answer: B

Question 2

Can Social Studio's Sentiment Model be customized? 01m 05s

A : No, this is a managed service provided by only by Salesforce.

B : Yes, after you have loaded your Twitter certification number.

C : No, the sentiment is driven by Einstein calculations.

D : Yes, customization options are available in Admin

Answer: C

Question 3

If a subscriber, who joined 2 weeks ago, clicks the main CTA (download mobile app), send the subscriber email content on the top five mobile app features. If not, send original email. 50K max daily audience. Series of 3 emails. Based on the scenario above, what is the best solution to automate this daily campaign?

A : Create a daily automation in Automation Studio that includes a single SQL query activity that populates a sendable data extension based on the campaign criteria (joined two weeks ago).

B : Use Journey Builder Engagement Splits to identify who Clicked the "Download Mobile App’ link.

C : Use Journey Builder-s (JB) Data Extension Entry Source and JB Email Activities

D : Write a SOL query activity joining the sendable audience with the CLICK data view to identify who clicked the "Download Mobile App" link.

E : Use Automation Studio-s (AS) Query Entry Source and AS Send Email Activities

Answer: A,B,C

Question 4

What is true about Inbox message:

A : It can open any public url also and not only cloud page

B : Device owns the message not the contact.

C : Contact owns the message not the device.

D : Alert+inbox consume 1 supermessage.

Answer: B

Question 5

Which keywords does MobileConnect automatically recognize as STOP keywords?

A : LEAVE, GOAVVAV, END, UNSUB, NO

B : QUIT, END, OPTOUT, UNSUBSCRIBE, ENDNOW

C : STOP. FINISH, END, UNSUB, LEAVE

D : STOP, QUIT, CANCEL, END, UNSUBSCRIBE

Answer: D

Page: 1 / 21

Total 103 Questions | Updated On: Jul 29, 2026

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