Free Salesforce Advanced-Cross-Channel Exam Questions

Become Salesforce Certified with updated Advanced-Cross-Channel exam questions and correct answers

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Total 103 Questions | Updated On: Aug 02, 2026

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Question 1

Which keywords does MobileConnect automatically recognize as STOP keywords?

A : LEAVE, GOAVVAV, END, UNSUB, NO

B : QUIT, END, OPTOUT, UNSUBSCRIBE, ENDNOW

C : STOP. FINISH, END, UNSUB, LEAVE

D : STOP, QUIT, CANCEL, END, UNSUBSCRIBE

Answer: D

Question 2

Decision split using contact data not working, myorders DE with 1 to many relationship configured in attribute group. What questions you need to ask to troubleshoot. Select multiple

A : Are u using attribute to attribute comparison.

B : Is there any spelling mistake in your contact attributes.

C : Are there any eligible matching orders for that particular contact

Answer: A

Question 3

What Einstein functionality makes predictions for email only?

A : Einstein Scoring

B : Einstein Copy Insights

C : Einstein Engagement Frequency

D : Send Time Optimization

Answer: C

Question 4

Can Social Studio's Sentiment Model be customized? 01m 05s

A : No, this is a managed service provided by only by Salesforce.

B : Yes, after you have loaded your Twitter certification number.

C : No, the sentiment is driven by Einstein calculations.

D : Yes, customization options are available in Admin

Answer: C

Question 5

What two options are needed when configuring a decision split using Attribute-to-Attribute comparison?

A : Non-nullable fields to be used for comparing your Journey Data and Contact Data fields

B : Nullable fields to be used for comparing your Journey Data and Contact Data fields

C : An expression builder references Journey Data and Journey Filtered : activities

D : An expression builder references Journey Data and Contact Data.

Answer: A,D

Page: 1 / 21

Total 103 Questions | Updated On: Aug 02, 2026

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