Free Salesforce Advanced-Administrator Exam Questions

Become Salesforce Certified with updated Advanced-Administrator exam questions and correct answers

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Total 222 Questions | Updated On: Apr 16, 2026

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Question 1

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.

What should the administrator review to resolve the issue?

A : Email Logs

B : HTML Email Status Report

C : Notification Delivery Settings

D : Outbound Messages

Answer: A

Question 2

A support team uses Salesforce to manage cases from customers across multiple channels. They want to make sure that the most important cases are routed to the most experienced agents.

Which feature in Salesforce can help them achieve this?

A : Entitlements

B : Case Escalation Rules

C : Case Assignment Rules

D : Omni-Channel Routing

Answer: D

Question 3

A retail company wants to implement a loyalty program for their customers, where customers can earn points for purchases and redeem them for rewards.

Which Salesforce suite of products can help them achieve this goal?

A : Salesforce CPQ

B : Salesforce Communities

C : Salesforce Marketing Cloud

D : Salesforce B2C Commerce

Answer: B

Question 4

The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the administrator plant to promote the flow to the production environment with a change set.

Which three considerations should the administrator be aware of when moving flows with a change sat? Choose 3 answers

A : Flows deployed are inactive and need to be manually activated.

B : Flow allows only one version of the flow when deployed with a change sat.

C : Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.

D : All flow dependencies are automatically added to the change set.

E : Flows ere automatically activated upon deployment.

Answer: A,B,C

Question 5

A support agent needs to review a customer’s past interactions with the company.

Which feature of Salesforce allows the agent to see all previous cases, emails, and chat interactions with the customer in a single view?

A : Service Console

B : Case Feed

C : Live Agent

D : Omni-Channel

Answer: B

Page: 1 / 45

Total 222 Questions | Updated On: Apr 16, 2026

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