Free Salesforce Advanced-Administrator Exam Questions

Become Salesforce Certified with updated Advanced-Administrator exam questions and correct answers

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Total 222 Questions | Updated On: Jan 13, 2026
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Question 1

A support team uses Salesforce to manage cases from customers across multiple channels. They want to make sure that the most important cases are routed to the most experienced agents.

Which feature in Salesforce can help them achieve this?


Answer: D
Question 2

You are experiencing issues with a visual flow that you built.

What is the appropriate method to troubleshoot this flow?


Answer: C
Question 3

Person accounts were recently activated at Cloud Kicks.
There are three record types for accounts:
* B2B customer
* B2C Customer
* External Partner
There are two record types for leads:
* B2B Lead
* B2CLead
The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.
What should the administrator do to correct this issue?


Answer: B
Question 4

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?


Answer: C
Question 5

An administrator created a new custom object. When trying to upload new records to the custom object using.
Date Loader, they are unable to see the new custom object in the list of available objects.
What should the administrator do to resolve the issue?


Answer: D
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Total 222 Questions | Updated On: Jan 13, 2026
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