Free Salesforce Advanced-Administrator Exam Questions

Become Salesforce Certified with updated Advanced-Administrator exam questions and correct answers

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Total 222 Questions | Updated On: Jan 13, 2026

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Question 1

A support team uses Salesforce to manage cases from customers across multiple channels. They want to make sure that the most important cases are routed to the most experienced agents.

Which feature in Salesforce can help them achieve this?

A : Entitlements

B : Case Escalation Rules

C : Case Assignment Rules

D : Omni-Channel Routing

Answer: D

Question 2

You are experiencing issues with a visual flow that you built.

What is the appropriate method to troubleshoot this flow?

A : Check flow settings

B : Review flow element logic

C : Use the debug log

D : Check user permissions

Answer: C

Question 3

Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:

* B2B customer

* B2C Customer

* External Partner

There are two record types for leads:

* B2B Lead

* B2CLead

The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.

What should the administrator do to correct this issue?

A : Hide the Record Type field on the Account section of the Conversion Layout.

B : Build a process that updates the record type field to B2C Customer after conversion.

C : Use a validation rule to ensure the company name on B2C Leads is blank.

D : Change organization-wide default settings for contacts to Controlled by Parent.

Answer: B

Question 4

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.

How should an administrator ensure cases are properly prioritized?

A : Auto-Response Rules

B : Escalation Rules

C : Assignment Rules

D : Workflow Rules

Answer: C

Question 5

An administrator created a new custom object. When trying to upload new records to the custom object using.

Date Loader, they are unable to see the new custom object in the list of available objects.

What should the administrator do to resolve the issue?

A : Assign a permission set to give them access to the new object.

B : Check the Field-Level Security of the new custom object-s Name field.

C : Ensure Allow Sharing is checked on the custom object.

D : Confirm the object us marked as deployed and not in development.

Answer: D

Page: 1 / 45

Total 222 Questions | Updated On: Jan 13, 2026

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