Free Salesforce Advanced-Administrator Exam Questions

Become Salesforce Certified with updated Advanced-Administrator exam questions and correct answers

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Total 628 Questions | Updated On: Jan 10, 2025

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Question 1

A retail company wants to implement a loyalty program for their customers, where customers can earn points for purchases and redeem them for rewards.

Which Salesforce suite of products can help them achieve this goal?

A : Salesforce CPQ

B : Salesforce Communities

C : Salesforce Marketing Cloud

D : Salesforce B2C Commerce

Answer: B

Question 2

A Salesforce Advanced Administrator needs to ensure that certain fields in a Salesforce Knowledge article record type are only visible to specific user profiles.

How can the administrator achieve this?

A : Create a page layout for each user profile and assign the appropriate fields

B : Set up field-level security for the specific fields on each user profile

C : Implement sharing rules to control access to the fields based on user profiles

D : Create separate article types for each user profile and configure the fields accordingly

Answer: B

Question 3

You are experiencing issues with a visual flow that you built.

What is the appropriate method to troubleshoot this flow?

A : Check flow settings

B : Review flow element logic

C : Use the debug log

D : Check user permissions

Answer: C

Question 4

A company wants to implement Salesforce Knowledge to manage their internal documentation. They have different departments such as HR, Marketing, and Sales, and they want to create separate sections within the knowledge base for each department.

Which of the following options would be the best way to achieve this?

A : Create a separate knowledge base for each department

B : Create a single knowledge base and use data categories to separate the articles

C : Create a single knowledge base and use article types to separate the articles

D : Create a single knowledge base and use both data categories and article types to separate the articles

Answer: B

Question 5

A company wants to enhance the user experience for their customer service team by allowing them to easily view and manage cases. They want to ensure that the case management functionality is easy to use and intuitive.

What is the appropriate solution for this scenario?

A : Use Visualforce to create custom pages with standard lightning page components that allow the customer service team to view and manage cases

B : Use the Lightning App Builder to create a custom app for the customer service team with standard lightning page components that allow them to view and manage cases

C : Use the Cases functionality within the existing Salesforce applications to allow the customer service team to view and manage cases

D : Use the AppExchange to install a third-party app that includes case management functionality and integrates with the existing Salesforce applications

Answer: B

Page: 1 / 126

Total 628 Questions | Updated On: Jan 10, 2025

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