Free Salesforce Advanced-Administrator Exam Questions

Question 1

A support team uses Salesforce to manage cases from customers across multiple channels. They want to make sure that the most important cases are routed to the most experienced agents.

Which feature in Salesforce can help them achieve this?

A : Entitlements

B : Case Escalation Rules

C : Case Assignment Rules

D : Omni-Channel Routing

Answer: D

Question 2

DreamHouse Realty currently deals only with single-family homes but is expanding its business it include condos in large cities. There are some features and amenities that inly apply to condos, such as the amount of a deposit and concierge services.

How should an administrator configure the Opportunity object to ensure that only relevant fields are displayed on the record?

A : Build a Lightning component to display fields that only apply to condos.

B : Create a Record Type for the type of property and custom page layouts for each.

C : Configure a validation rule to display fields based on the type of property the user is viewing.

D : Make is custom Lightning page to display specific fields based on the type of property.

Answer: B

Question 3

A company wants to implement Salesforce Knowledge to manage their internal documentation. They have different departments such as HR, Marketing, and Sales, and they want to create separate sections within the knowledge base for each department.

Which of the following options would be the best way to achieve this?

A : Create a separate knowledge base for each department

B : Create a single knowledge base and use data categories to separate the articles

C : Create a single knowledge base and use article types to separate the articles

D : Create a single knowledge base and use both data categories and article types to separate the articles

Answer: B

Question 4

An administrator is asked to create a report to calculate the year-over---year changed in the dollar amount of a company's opportunities.

What reporting tool should be used to complete this request?

A : A row-level formula to compare amounts grouped by year.

B : A joined report with two report blocks for each year

C : A custom summary formula with PARENTGROUPVAL function

D : A custom summary formula with the PREVGROUPVAL function.

Answer: D

Question 5

Universal Containers wants to track the number of tasks associated with each project. The company wants to display this information on the Project object.

What should the Salesforce Advanced Administrator do to achieve this requirement?

A : Create a lookup relationship between the "Project" and "Task" objects

B : Create a master-detail relationship between the "Project" and "Task" objects

C : Utilize a many-to-many relationship between the "Project" and "Task" objects

D : Create a hierarchical relationship between the "Project" and "Task" objects

Answer: B