Become Salesforce Certified with updated Advanced-Administrator exam questions and correct answers
A support agent needs to review a customer’s past interactions with the company.
Which feature of Salesforce allows the agent to see all previous cases, emails, and chat interactions with the customer in a single view?
HealthCo is a healthcare company using Salesforce to store sensitive patient data. Due to new compliance regulations, HealthCo must track all changes to specific patient fields for seven years.
Which Salesforce feature should they use to achieve this requirement?
A Salesforce Advanced Administrator is working with a company that sells products with different prices for bulk purchases. The company wants the sales team to be able to generate accurate quotes based on the quantity of products purchased.
How should the administrator configure Salesforce to meet this requirement?
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