Become Salesforce Certified with updated Advanced-Administrator exam questions and correct answers
A support agent needs to review a customer’s past interactions with the company.
Which feature of Salesforce allows the agent to see all previous cases, emails, and chat interactions with the customer in a single view?
A Salesforce Advanced Administrator is working with a company that sells customizable products with optional add-ons. The sales team needs to be able to generate quotes that include the base product and any chosen add-ons.
How should the administrator configure Salesforce to meet this requirement?
Your organization has recently implemented Salesforce and has a mix of internal and external users. As a Salesforce Certified Advanced Administrator, you need to ensure that external users are authenticated using an external identity provider, while internal users continue to use the Salesforce authentication.
Which approach should you take?
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