Free Salesforce Advanced-Administrator Exam Questions

Become Salesforce Certified with updated Advanced-Administrator exam questions and correct answers

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Total 222 Questions | Updated On: Apr 28, 2026

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Question 1

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.

Which feature should administrator configure in order to improve the case management process?

A : Omni-Channel

B : Escalation Rules

C : Macros

D : Knowledge Component

Answer: A

Question 2

A support agent needs to review a customer’s past interactions with the company.

Which feature of Salesforce allows the agent to see all previous cases, emails, and chat interactions with the customer in a single view?

A : Service Console

B : Case Feed

C : Live Agent

D : Omni-Channel

Answer: B

Question 3

A Salesforce Administrator needs to move a custom Visualforce page and its associated Apex controller from a developer sandbox to a UAT sandbox.

Which tool should the Administrator use to accomplish this task?

A : Change Sets

B : Apex Data Loader

C : Salesforce CLI

D : Metadata API

Answer: A

Question 4

What would prevent a user from syncing a quote with an opportunity?

A : The quote has a validation rule preventing it from being updated.

B : Another quote is already synced with the opportunity and is awaiting approval.

C : Another quote is already synced with the opportunity.

D : The quote has already passed its expiration date.

Answer: A

Question 5

The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user.

What debug log category should be used?

A : Workflow

B : Callout

C : System

D : Database

Answer: A

Page: 1 / 45

Total 222 Questions | Updated On: Apr 28, 2026

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