Free Salesforce Advanced-Administrator Exam Questions

Become Salesforce Certified with updated Advanced-Administrator exam questions and correct answers

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Total 222 Questions | Updated On: Mar 12, 2026

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Question 1

Your company offers different support plans, and each plan has its own response time requirements. As a Salesforce Advanced Administrator, you need to configure the entitlement processes to ensure that each plan’s milestones are automatically applied to cases based on the related account’s support plan.

What should you do to achieve this?

A : Create a separate entitlement process for each support plan and set entry criteria based on the account-s support plan

B : Create a single entitlement process with multiple milestones and use validation rules to apply the correct milestones

C : Create a single entitlement process with multiple milestones and use workflow rules to apply the correct milestones

D : Create a separate entitlement process for each support plan and use case assignment rules to apply the correct entitlement process

Answer: A

Question 2

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.

Which feature should administrator configure in order to improve the case management process?

A : Omni-Channel

B : Escalation Rules

C : Macros

D : Knowledge Component

Answer: A

Question 3

A Salesforce Administrator needs to move a custom Visualforce page and its associated Apex controller from a developer sandbox to a UAT sandbox.

Which tool should the Administrator use to accomplish this task?

A : Change Sets

B : Apex Data Loader

C : Salesforce CLI

D : Metadata API

Answer: A

Question 4

A system administrator has recently made changes to the organization’s security settings and wants to review and troubleshoot the changes made.

Which tool should the administrator use to accomplish this task?

A : Security Health Check

B : Salesforce Optimizer

C : Setup Audit Trail

D : System Overview

Answer: C

Question 5

A company wants to improve their collaboration and communication by providing a central platform where their employees can easily access and share information. They want to ensure that the information is displayed in a logical and intuitive way.

What is the appropriate solution for this scenario?

A : Use Visualforce to create custom pages with standard lightning page components that allow employees to access and share information

B : Use the Lightning App Builder to create a custom app for employees with standard lightning page components that allow them to access and share information

C : Use the Chatter functionality within the existing Salesforce applications to allow employees to access and share information

D : Use the AppExchange to install a third-party app that includes collaboration and communication functionality and integrates with the existing Salesforce applications

Answer: B

Page: 1 / 45

Total 222 Questions | Updated On: Mar 12, 2026

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