Free Salesforce ARC-801 Exam Questions

Question 1

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.

Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A : the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.

B : ild a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

C : lect an AppExchange app that sends a survey to each customer after a work order is completed.

D : the existing survey tool by integrating the responses to Case number and User record.

Answer: A

Question 2

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.

Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

A : plement an embedded web view of B2B Commerce within the Service Console.

B : plement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

C : ovide access to B2B Commerce data within the Service Console so they can see the cart.

D : plement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

Answer: A

Question 3

Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.

What are two key considerations a Solution Architect should keep in mind when recommending packaging?

Choose 2 answers

A : ign the package as modular, loosely coupled units of metadata rather than large chunks of an org.

B : ly utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

C : is impossible to track source control with package development; either the org owns the source or a source control does, but never both.

D : ouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

Answer: A,B

Question 4

Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.

The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.

Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

A : the ERP Order Object

B : lesforce Custom Object

C : lesforce Order Object

D : Commerce Order Object

Answer: C

Question 5

Universal Containers serves customers globally across two businesses. Each business has its own org for managing its sales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.

What should a Solution Architect propose?

A : CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.

B : one org as primary and create external objects for the accounts and opportunities of the other one. Then, use standard reports.

C : one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org. Then, use standard reports.

D : CRM Analytics in the primary org and then, in the dashboards, use Salesforce Connect to query the data from the other org.

Answer: A