Free Salesforce AI-Specialist Exam Questions

A sales director needs to project the upcoming quarter’s sales performance based on the current pipeline, historical trends, and real-time data. The director wants to use AI to predict future revenue and identify potential risks in achieving sales targets. Which Einstein feature should the director use?

Universal Containers is planning a marketing email about products that most closely match acustomer's expressed interests.What should an AI Specialist recommend to generate this email? 

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aimsto ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring toassess thecontent's safety level.What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score? 

Universal Containers (UC) recently rolled out Einstein Generative capabilities and has created acustom prompt to summarize caserecords. Users have reported that the case summaries generated are not returning the appropriateinformation.What is a possible explanation for the poor prompt performance?

Universal Containers (UC) is experimenting with using public Generative AI models and is familiarwith the language required to get the information it needs. However, it can be time consuming forboth UC's sales and service reps to type in the prompt to get the information they need, and ensureprompt consistency.Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns?