Free Salesforce AI-Associate Exam Questions

A financial institution uses an AI system to pre-approve customers for personal loans. Tom, a loyal customer with an excellent credit score, is surprised to find he isn’t pre-approved. He reaches out for an explanation, but the institution cannot specify why.

Which ethical challenge related to AI’s lack of transparency is showcased here?

Sophie, a sales analyst at a major electronics company, is concerned about sudden spikes and drops in sales that aren’t aligned with typical seasonal trends. She believes that understanding these unusual patterns can provide insights into potential market changes or internal issues.

Which AI capability in CRM should Sophie utilize to detect these irregularities effectively?

A pharmaceutical company is deploying an AI model to anticipate potential outbreaks based on health data analytics. Ensuring that the system’s forecasts are consistent and reliable is their top priority.

Which principle from Salesforce’s Trusted AI should they particularly focus on to achieve this?

What is the best method to safeguard customer data privacy? 

Which type of bias results from data being labeled according to stereotypes?