Free Salesforce AI-Associate Exam Questions

Liam, a customer service director, wants to understand the general sentiment of customer feedback provided in emails to improve service levels.

Which AI capability within Salesforce’s CRM should he utilize?

A credit card company uses an AI-driven fraud detection system. Dave, a long-time customer, has his card mistakenly frozen multiple times while traveling, but the company can’t clarify the specific reasons.

Which ethical challenge concerning the lack of transparency in AI does this highlight?

Nina, a sales manager, integrates an AI model into Salesforce to forecast quarterly sales. However, the predictions frequently do not align with actual sales results.

Which of the following data quality concerns might be the PRIMARY reason for these misalignments?

What distinguishes a predictive AI model from a generative AI model?

You are a Salesforce AI consultant for MetroBank. They aim to build an AI system that can understand and respond to customer queries in real-time, adapt to changing regulations, and also have the capacity to learn from historical financial data and transactions without human intervention.

Which type of AI would best address MetroBank’s needs?