Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: May 22, 2026

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Question 1

Which action should be taken to develop and implement trusted generated AI with Salesforce’s safety guideline in mind?

A : Develop right-sized models to reduce our carbon footprint.

B : Create guardrails that mitigates toxicity and protect PII

C : Be transparent when AI has created and automatically delivered content.

Answer: B

Question 2

What are some of the ethical challenges associated with AI development?

A : Potential for human bias in machine learning algorithms and the lack of transparency in AI decision-making processes

B : Implicit transparency of AI systems, which makes It easy for users to understand and trust their decisions

C : Inherent neutrality of AI systems, which eliminates any potential for human bias in decision-making

Answer: A

Question 3

A credit card company uses an AI-driven fraud detection system. Dave, a long-time customer, has his card mistakenly frozen multiple times while traveling, but the company can’t clarify the specific reasons.

Which ethical challenge concerning the lack of transparency in AI does this highlight?

A : The AI system was trained on a limited dataset

B : The decision-making mechanism is obscure

C : The AI system lacks adequate security measures

Answer: B

Question 4

Cloud Kicks' latest email campaign is struggling to attract new customers. How can AI increase the company's customer email engagement?

A : Create personalized emails

B : Resend emails to inactive recipients

C : Remove invalid email addresses

Answer: A

Question 5

John is preparing data to train an AI model for predicting customer churn on Salesforce.

Which of the following data issues would MOST undermine the accuracy and reliability of his churn prediction model?

A : The data consists of customer behavior from both the mobile app and website

B : The data has several records where the churn status (churned/not churned) is missing

C : The dataset includes both new and long-term customers

Answer: B

Page: 1 / 68

Total 339 Questions | Updated On: May 22, 2026

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