Free Salesforce AI-Associate Exam Questions

What should be done to prevent bias from entering an AI system when training it? 

A financial firm, after deploying a Salesforce AI solution, realized that the AI is not recommending loans to individuals from certain neighborhoods. They decide to address this problem.

Which of the following steps best adheres to Salesforce’s Trusted AI Principles?

A financial institution uses an AI system to pre-approve customers for personal loans. Tom, a loyal customer with an excellent credit score, is surprised to find he isn’t pre-approved. He reaches out for an explanation, but the institution cannot specify why.

Which ethical challenge related to AI’s lack of transparency is showcased here?

Carlos, a product manager at TechGiant Electronics, wants to better understand the public’s perception of their latest smartphone model by analyzing social media posts, comments, and reviews. He is particularly interested in gauging whether the sentiment is positive, negative, or neutral.

Which Salesforce AI capability should Carlos employ for this task?

A pharmaceutical company uses an AI algorithm to identify potential patients for a new drug trial. After patient selection, some are puzzled about their selection as they don’t suffer from the ailment the drug treats.

Which ethical challenge related to the lack of transparency in AI best describes this situation?