Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Feb 11, 2026

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Question 1

Which features of Einstein enhance sales efficiency and effectiveness?

A : Opportunity List View, Lead List View, Account List view

B : Opportunity Scoring, Opportunity List View, Opportunity Dashboard

C : Opportunity Scoring, Lead Scoring, Account Insights

Answer: C

Question 2

A financial firm, after deploying a Salesforce AI solution, realized that the AI is not recommending loans to individuals from certain neighborhoods. They decide to address this problem.

Which of the following steps best adheres to Salesforce’s Trusted AI Principles?

A : Ignoring the AI-s recommendations and manually approving loans for everyone to maintain equality

B : Analyzing the data sources and the AI model to understand the reason for the bias and then refining the model while collaborating with community leaders

C : Increasing marketing efforts in those neighborhoods to balance out the loan distribution

Answer: B

Question 3

Rita, a Salesforce AI specialist, is utilizing an AI-driven tool to predict which customers are most likely to purchase a new product line. Post-implementation, the model’s predictions are inconsistent with actual purchasing behaviors.

Which data quality issue is MOST probable for the observed inconsistencies?

A : The dataset includes customer data from both urban and rural demographics

B : A substantial portion of the dataset contains duplicate or replicated customer records

C : The model considers customer data from the past three fiscal years

Answer: B

Question 4

A financial institution uses an AI model to decide whether or not to approve loans. When asked by rejected applicants about the reason for their denial, the bank is unable to provide a clear justification.

What ethical challenge regarding the lack of transparency in AI is highlighted in this scenario?

A : Data privacy concerns

B : Inexplicability of decision-making

C : Inadequate model testing

Answer: B

Question 5

Cloud Kicks' latest email campaign is struggling to attract new customers. How can AI increase the company's customer email engagement?

A : Create personalized emails

B : Resend emails to inactive recipients

C : Remove invalid email addresses

Answer: A

Page: 1 / 68

Total 339 Questions | Updated On: Feb 11, 2026

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