Free Salesforce AI-Associate Exam Questions

A retail company uses Salesforce’s AI tools for personalized customer advertisements. They find that certain demographic groups receive fewer promotional offers than others, which wasn’t an intentional design.

Which Salesforce’s Trusted AI principle is the company neglecting?

Liam, a sales director at HealthFit, wants to gain insights into which of their fitness products is most likely to be popular in the coming quarter based on historical sales and current market trends.

Which AI feature within Salesforce would be most effective for Liam’s goal?

A tech startup is developing an AI-powered assistant for educational purposes. They want the AI to adapt to each student’s learning style over time, offering a personalized learning experience. To achieve this, they are considering which Salesforce Trusted AI principle would be most applicable.

Which principle should guide their development?

Liam, a customer service director, wants to understand the general sentiment of customer feedback provided in emails to improve service levels.

Which AI capability within Salesforce’s CRM should he utilize?

Which of the following is an example of AI functionality within Salesforce CRM?