Free Salesforce AI-Associate Exam Questions

Sophie, a sales analyst at a major electronics company, is concerned about sudden spikes and drops in sales that aren’t aligned with typical seasonal trends. She believes that understanding these unusual patterns can provide insights into potential market changes or internal issues.

Which AI capability in CRM should Sophie utilize to detect these irregularities effectively?

What are the three commonly used examples of AI in CRM? 

The Cloud technical team is assessing the effectiveness of their AI development processes? Which established Salesforce Ethical Maturity Model should the team use to guide the development of trusted AI solution? 

Leonardo, a customer support head at TechGlo, wishes to reduce the response time of their support team by directing common queries to an automated system. However, he also wants this system to understand the intent of the user queries and guide them accordingly.

Which Salesforce AI tool is best suited for Leonardo’s objective?

What is an example of ethical debt?