Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Oct 26, 2026

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Question 1

EarthTech Solutions, a global environmental agency, wants an AI that can predict climate changes, devise strategies to combat them, and also adapt to new environmental data by relearning its strategies, all while performing these tasks better than human capability.

What type of AI is EarthTech aspiring for?

A : Reactive Machines

B : Artificial Superintelligence (ASI)

C : Limited Memory AI

Answer: B

Question 2

How does an organization benefit from using AI to personalize the shopping experience of online customers?

A : Customers are more likely to share personal information with a site that personalizes their experience.

B : Customers are more likely to be satisfied with their shopping experience.

C : Customers are more likely to visit competitor sites that personalize their experience.

Answer: B

Question 3

Which of the following is an example of AI functionality within Salesforce CRM?

A : Using emails to automatically generate knowledge articles.

B : Translating website content into multiple languages in real-time.

C : Running a PC antivirus scan

Answer: A

Question 4

Why is it critical to consider privacy concerns when dealing with AI and CRM data?

A : Ensures compliance with laws and regulations

B : Confirms the data is accessible to all users

C : Increases the volume of data collected

Answer: A

Question 5

Alex, a customer support lead, wishes to automatically categorize incoming customer inquiries to ensure faster resolution by routing them to the most appropriate agent.

Which AI feature within Salesforce is designed to assist with this?

A : Einstein Language for real-time language translation

B : Einstein Analytics to visualize and share business data

C : Einstein Case Classification for automated inquiry categorization

Answer: C

Page: 1 / 68

Total 339 Questions | Updated On: Oct 26, 2026

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