Free Salesforce AI-Associate Exam Questions

John is preparing data to train an AI model for predicting customer churn on Salesforce.

Which of the following data issues would MOST undermine the accuracy and reliability of his churn prediction model?

A retail company uses Salesforce’s AI tools for personalized customer advertisements. They find that certain demographic groups receive fewer promotional offers than others, which wasn’t an intentional design.

Which Salesforce’s Trusted AI principle is the company neglecting?

What are the three commonly used examples of AI in CRM? 

A city’s traffic department deploys an AI system to adjust the timing of traffic lights to optimize traffic flow. However, pedestrians report an increase in wait times at crossings, with no explanation provided for the change.

What ethical challenge related to the lack of transparency in AI does this situation best embody?

Miranda, an e-commerce manager at ShopSmart, wants to leverage AI to recommend products to users based on their browsing history and past purchases.

Which Salesforce AI feature is most apt for Miranda’s goal?