Free Salesforce AI-Associate Exam Questions

A leading online retail company is looking to enhance their customer experience using Salesforce’s AI capabilities.

Which AI-driven feature can help them predict which products a customer is likely to buy next based on their browsing and purchasing habits?

Liam, a customer service director, wants to understand the general sentiment of customer feedback provided in emails to improve service levels.

Which AI capability within Salesforce’s CRM should he utilize?

Liam, a sales director at HealthFit, wants to gain insights into which of their fitness products is most likely to be popular in the coming quarter based on historical sales and current market trends.

Which AI feature within Salesforce would be most effective for Liam’s goal?

Which of the following is NOT typically considered a standard data quality dimension?

A health insurance company utilizes an AI system to adjust policy premiums based on users’ personal health data. After implementation, policyholders notice significant inconsistencies in premium adjustments but are not given an explanation as to why.

Which ethical challenge related to the lack of transparency in AI does this situation best represent?