Free Salesforce AI-Associate Exam Questions

Martin, a database administrator, was merging datasets from two separate systems into a unified platform. While inspecting the data, he found that product IDs from one system started with an alphabetic prefix, whereas the other used numeric-only codes.

This discrepancy highlights which data quality element?

Alex, a customer support lead, wishes to automatically categorize incoming customer inquiries to ensure faster resolution by routing them to the most appropriate agent.

Which AI feature within Salesforce is designed to assist with this?

What is the role of Salesforce Trust AI principles in the context of CRM system? 

Miranda, an e-commerce manager at ShopSmart, wants to leverage AI to recommend products to users based on their browsing history and past purchases.

Which Salesforce AI feature is most apt for Miranda’s goal?

What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles?