Free Salesforce AI-Associate Exam Questions

An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured. Which Salesforce field type should the administrator use to accomplish this? 

What are the three commonly used examples of AI in CRM? 

A large pharmaceutical company wants to leverage Salesforce AI to understand patterns and trends in their vast amounts of data to recommend actions and even automate some processes.

Which AI capability within Salesforce CRM would be the most suitable for this use case?

What is an example of ethical debt? 

A credit card company uses an AI-driven fraud detection system. Dave, a long-time customer, has his card mistakenly frozen multiple times while traveling, but the company can’t clarify the specific reasons.

Which ethical challenge concerning the lack of transparency in AI does this highlight?