Free Salesforce AI-Associate Exam Questions

A sales representative at TechCorp wants to utilize Salesforce AI capabilities to predict which leads are most likely to convert into sales.

Which Einstein AI feature should she consider using?

Leonardo, a customer support head at TechGlo, wishes to reduce the response time of their support team by directing common queries to an automated system. However, he also wants this system to understand the intent of the user queries and guide them accordingly.

Which Salesforce AI tool is best suited for Leonardo’s objective?

After analyzing a dataset of employee records, Alex discovers that several employees have their date of birth listed as ’00/00/0000′.

Which element of data quality is Alex observing as compromised in the dataset?

Lucas, a CRM manager, integrates an AI solution in Salesforce to assist in lead scoring for the sales team. Post-deployment, the sales team complains of significant inconsistencies between the model’s scores and the lead’s actual quality.

What might be a principal data quality problem causing these inconsistencies?

What is the role of Salesforce Trust AI principles in the context of CRM system?