Free Salesforce AI-Associate Exam Questions

A financial firm, after deploying a Salesforce AI solution, realized that the AI is not recommending loans to individuals from certain neighborhoods. They decide to address this problem.

Which of the following steps best adheres to Salesforce’s Trusted AI Principles?

EarthTech Solutions, a global environmental agency, wants an AI that can predict climate changes, devise strategies to combat them, and also adapt to new environmental data by relearning its strategies, all while performing these tasks better than human capability.

What type of AI is EarthTech aspiring for?

Samantha, a sales representative at XYZ Corp., is often on the road visiting clients. She wanted a solution within her Salesforce CRM that allows her to quickly update records, set reminders, and add notes without having to type them manually, especially after client meetings.

Which Salesforce AI capability would best fit Samantha’s requirements?

A financial institution uses a machine learning model to assess loan eligibility based on an applicant’s credit history, employment status, and neighborhood of residence.

What ethical challenge might arise from considering the neighborhood of residence in the assessment?

An online news platform uses an AI algorithm to curate personalized news feeds for its readers. Alice notices that her feed is increasingly filled with only one-sided political news. When she seeks an explanation, the platform is unable to provide one.

Which ethical challenge stemming from the lack of transparency in AI is most evident in this case?