Free Salesforce AI-Associate Exam Questions

Which of the following is an example of AI functionality within Salesforce CRM?

A city uses an AI model for predictive policing, forecasting potential crime hotspots based on past incidents. The data fed into the model includes crime type, time, and predominant ethnicity of the neighborhood.

What is the most pressing ethical issue with this approach?

Sophie, while preparing for a marketing campaign, realizes that some customer entries in her dataset have zip codes that don’t match the state they are listed under.

Which aspect of data quality is Sophie concerned about?

Lucas, the marketing head at EduTech Innovations, is keen on analyzing student feedback from their new online course platform. He wants a tool that can detect positive, negative, or neutral sentiments from student reviews to enhance the user experience.

Which Salesforce AI tool is best suited for Lucas’s requirements?

SolarWave, an innovative energy company, seeks to deploy an AI system to their solar grids. The aim is for the AI to optimize energy collection based on past weather patterns, but without it continually relying on past data during its operations. The AI must use historical data only during its initial training.

Which type of AI would best meet this requirement?