Free Salesforce AI-Associate Exam Questions

Which of the following is an example of AI functionality within Salesforce CRM?

A leading online retail company is looking to enhance their customer experience using Salesforce’s AI capabilities.

Which AI-driven feature can help them predict which products a customer is likely to buy next based on their browsing and purchasing habits?

Why is it critical to consider privacy concerns when dealing with AI and CRM data? 

Liam, a customer service director, wants to understand the general sentiment of customer feedback provided in emails to improve service levels.

Which AI capability within Salesforce’s CRM should he utilize?

Lucas, the marketing head at EduTech Innovations, is keen on analyzing student feedback from their new online course platform. He wants a tool that can detect positive, negative, or neutral sentiments from student reviews to enhance the user experience.

Which Salesforce AI tool is best suited for Lucas’s requirements?