Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Mar 05, 2026

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Question 1

A Salesforce administrator creates a new field to capture an order's destination country. Which field type should they use to ensure data quality?

A : Text

B : Picklist

C : Number

Answer: B

Question 2

Sophie, while preparing for a marketing campaign, realizes that some customer entries in her dataset have zip codes that don’t match the state they are listed under.

Which aspect of data quality is Sophie concerned about?

A : Accuracy

B : Consistency

C : Validity

Answer: C

Question 3

Cloud Kicks' latest email campaign is struggling to attract new customers. How can AI increase the company's customer email engagement?

A : Create personalized emails

B : Resend emails to inactive recipients

C : Remove invalid email addresses

Answer: A

Question 4

A healthcare company implements an algorithm to analyze patient data and assist in medical diagnosis. Which primary role does data Quality play In this AI application?

A : Enhanced accuracy and reliability of medical predictions and diagnoses

B : Ensured compatibility of AI algorithms with the system-s Infrastructure

C : Reduced need for healthcare expertise in interpreting AI outouts

Answer: A

Question 5

What are some key benefits of AI in improving customer experiences in CRM?

A : Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats

B : Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions

C : Fully automates the customer service experience, ensuring seamless automated interactions with customers

Answer: B

Page: 1 / 68

Total 339 Questions | Updated On: Mar 05, 2026

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