Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Aug 25, 2026

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Question 1

Lucas, a CRM manager, integrates an AI solution in Salesforce to assist in lead scoring for the sales team. Post-deployment, the sales team complains of significant inconsistencies between the model’s scores and the lead’s actual quality.

What might be a principal data quality problem causing these inconsistencies?

A : The dataset used has lead records coming from various marketing channels, such as social media, email, and events

B : A considerable chunk of the dataset has mismatched lead details, with some leads linked to outdated or irrelevant products

C : The AI model was trained on lead data accumulated over the past five years

Answer: B

Question 2

Sophie, a sales manager, is keen on understanding how likely certain opportunities are to close based on historical data and current deal specifics. She wants an AI tool that predicts sales outcomes.

Which AI capability within Salesforce CRM would best serve Sophie’s purpose?

A : Einstein Discovery

B : Einstein Prediction Builder

C : Einstein Voice

Answer: B

Question 3

John is preparing data to train an AI model for predicting customer churn on Salesforce.

Which of the following data issues would MOST undermine the accuracy and reliability of his churn prediction model?

A : The data consists of customer behavior from both the mobile app and website

B : The data has several records where the churn status (churned/not churned) is missing

C : The dataset includes both new and long-term customers

Answer: B

Question 4

A financial firm, after deploying a Salesforce AI solution, realized that the AI is not recommending loans to individuals from certain neighborhoods. They decide to address this problem.

Which of the following steps best adheres to Salesforce’s Trusted AI Principles?

A : Ignoring the AI-s recommendations and manually approving loans for everyone to maintain equality

B : Analyzing the data sources and the AI model to understand the reason for the bias and then refining the model while collaborating with community leaders

C : Increasing marketing efforts in those neighborhoods to balance out the loan distribution

Answer: B

Question 5

Cloud Kicks plans to use automated chat as its primary support channel. Which Einstein feature should they use?

A : Discovery

B : Bots

C : Next Best Action

Answer: B

Page: 1 / 68

Total 339 Questions | Updated On: Aug 25, 2026

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