Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Jan 28, 2026

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Question 1

Which type of bias results from data being labeled according to stereotypes?

A : Association

B : Societal

C : Interaction

Answer: B

Question 2

Lucas, a CRM manager, integrates an AI solution in Salesforce to assist in lead scoring for the sales team. Post-deployment, the sales team complains of significant inconsistencies between the model’s scores and the lead’s actual quality.

What might be a principal data quality problem causing these inconsistencies?

A : The dataset used has lead records coming from various marketing channels, such as social media, email, and events

B : A considerable chunk of the dataset has mismatched lead details, with some leads linked to outdated or irrelevant products

C : The AI model was trained on lead data accumulated over the past five years

Answer: B

Question 3

Liam, a customer service director, wants to understand the general sentiment of customer feedback provided in emails to improve service levels.

Which AI capability within Salesforce’s CRM should he utilize?

A : Einstein Bots

B : Einstein Sentiment Analysis

C : Einstein Analytics Data Discovery

Answer: B

Question 4

A finance firm is employing an AI model on Salesforce to predict loan defaults. Despite high accuracy during testing, the model seems to perform poorly in real-world scenarios.

Which data quality issue might be the chief cause for this performance gap?

A : The dataset includes records of both individual and corporate borrowers

B : Some records in the dataset have missing or incorrectly filled financial metrics

C : The model was trained using a mixture of defaulted and non-defaulted loan cases

Answer: B

Question 5

What is an example of ethical debt?

A : Violating a data privacy law and falling to pay fines

B : Launching an AI feature after discovering a harmful bias

C : Delaying an AI product launch to retrain an AI data model

Answer: B

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Total 339 Questions | Updated On: Jan 28, 2026

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