Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Apr 15, 2026

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Question 1

Cloud Kicks wants to ensure that multiple records for the same customer are removed in Salesforce. Which feature should be used to accomplish this?

A : Duplicate management

B : Trigger deletion of old records

C : Standardized field names

Answer: A

Question 2

Alex, a customer support lead, wishes to automatically categorize incoming customer inquiries to ensure faster resolution by routing them to the most appropriate agent.

Which AI feature within Salesforce is designed to assist with this?

A : Einstein Language for real-time language translation

B : Einstein Analytics to visualize and share business data

C : Einstein Case Classification for automated inquiry categorization

Answer: C

Question 3

A business analyst (BA) is preparing a new use case for Al. They run a report to check for null values in the attributes they plan to use. Which data quality component Is the BA verifying by checking for null values?

A : Duplication

B : Usage

C : Completeness

Answer: C

Question 4

What capability does Generative AI primarily use to help process and generate responses to questions?

A : Natural Language Processing

B : Quantum Computing

C : Predictive Processing

Answer: A

Question 5

Which features of Einstein enhance sales efficiency and effectiveness?

A : Opportunity List View, Lead List View, Account List view

B : Opportunity Scoring, Opportunity List View, Opportunity Dashboard

C : Opportunity Scoring, Lead Scoring, Account Insights

Answer: C

Page: 1 / 68

Total 339 Questions | Updated On: Apr 15, 2026

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