Free Salesforce AI-Associate Exam Questions

A city uses an AI model for predictive policing, forecasting potential crime hotspots based on past incidents. The data fed into the model includes crime type, time, and predominant ethnicity of the neighborhood.

What is the most pressing ethical issue with this approach?

Cloud Kicks wants to optimize its business operations by incorporating AI into its CRM. What should the company do first to prepare its data for use with AI?

You are a Salesforce AI consultant for MetroBank. They aim to build an AI system that can understand and respond to customer queries in real-time, adapt to changing regulations, and also have the capacity to learn from historical financial data and transactions without human intervention.

Which type of AI would best address MetroBank’s needs?

Linda, a data analyst, receives a report comprising sales data from multiple regional branches. She notices that while some branches report sales figures in US dollars, others use Euros or Pounds.

What data quality component does Linda identify as being compromised in this report?

Samantha, a sales representative at XYZ Corp., is often on the road visiting clients. She wanted a solution within her Salesforce CRM that allows her to quickly update records, set reminders, and add notes without having to type them manually, especially after client meetings.

Which Salesforce AI capability would best fit Samantha’s requirements?