Free Salesforce AI-Associate Exam Questions

A business analyst (BA) wants to improve business by enhancing their sales processes and customer.. Which AI application should the BA use to meet their needs?

The Cloud technical team is assessing the effectiveness of their AI development processes? Which established Salesforce Ethical Maturity Model should the team use to guide the development of trusted AI solution? 

A streaming platform uses an AI model to recommend movies and shows to its users. The model factors in watched history, genre preferences, and user age.

Given that many older movies and shows often depict stereotypes, what is a primary ethical challenge if these older contents are heavily recommended based on user age?

A credit card company uses an AI-driven fraud detection system. Dave, a long-time customer, has his card mistakenly frozen multiple times while traveling, but the company can’t clarify the specific reasons.

Which ethical challenge concerning the lack of transparency in AI does this highlight?

Sophie, a sales manager, is keen on understanding how likely certain opportunities are to close based on historical data and current deal specifics. She wants an AI tool that predicts sales outcomes.

Which AI capability within Salesforce CRM would best serve Sophie’s purpose?