Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Jul 01, 2026

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Question 1

Leonardo, a customer support head at TechGlo, wishes to reduce the response time of their support team by directing common queries to an automated system. However, he also wants this system to understand the intent of the user queries and guide them accordingly.

Which Salesforce AI tool is best suited for Leonardo’s objective?

A : Einstein Object Detection to recognize products from user-uploaded images

B : Einstein Intent to categorize user queries based on their underlying intent

C : Einstein Anomaly Detection to identify uncommon queries and alert the support team

Answer: B

Question 2

Liam, a sales director at HealthFit, wants to gain insights into which of their fitness products is most likely to be popular in the coming quarter based on historical sales and current market trends.

Which AI feature within Salesforce would be most effective for Liam’s goal?

A : Einstein Voice for logging sales calls via voice commands

B : Einstein Predictive Forecasting to project future sales trends

C : Einstein Chatbots for automating customer support chats

Answer: B

Question 3

A health insurance company utilizes an AI system to adjust policy premiums based on users’ personal health data. After implementation, policyholders notice significant inconsistencies in premium adjustments but are not given an explanation as to why.

Which ethical challenge related to the lack of transparency in AI does this situation best represent?

A : Model over-optimization for profit

B : Unclear decision-making rationale

C : Ineffective AI deployment

Answer: B

Question 4

How does an organization benefit from using AI to personalize the shopping experience of online customers?

A : Customers are more likely to share personal information with a site that personalizes their experience.

B : Customers are more likely to be satisfied with their shopping experience.

C : Customers are more likely to visit competitor sites that personalize their experience.

Answer: B

Question 5

A financial firm, after deploying a Salesforce AI solution, realized that the AI is not recommending loans to individuals from certain neighborhoods. They decide to address this problem.

Which of the following steps best adheres to Salesforce’s Trusted AI Principles?

A : Ignoring the AI-s recommendations and manually approving loans for everyone to maintain equality

B : Analyzing the data sources and the AI model to understand the reason for the bias and then refining the model while collaborating with community leaders

C : Increasing marketing efforts in those neighborhoods to balance out the loan distribution

Answer: B

Page: 1 / 68

Total 339 Questions | Updated On: Jul 01, 2026

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