Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Jan 28, 2026

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Question 1

What are the three commonly used examples of AI in CRM?

A : Predictive scoring, reporting, Image classification

B : Predictive scoring, forecasting, recommendations

C : Einstein Bots, face recognition, recommendations

Answer: B

Question 2

A health insurance company utilizes an AI system to adjust policy premiums based on users’ personal health data. After implementation, policyholders notice significant inconsistencies in premium adjustments but are not given an explanation as to why.

Which ethical challenge related to the lack of transparency in AI does this situation best represent?

A : Model over-optimization for profit

B : Unclear decision-making rationale

C : Ineffective AI deployment

Answer: B

Question 3

What are some key benefits of AI in improving customer experiences in CRM?

A : Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats

B : Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions

C : Fully automates the customer service experience, ensuring seamless automated interactions with customers

Answer: B

Question 4

What is a benefit of a diverse, balanced, and large dataset?

A : Training time

B : Data privacy

C : Model accuracy

Answer: C

Question 5

Which of the following best represents a principle for trusted AI advocated by Salesforce?

A : Ensuring data storage optimization.

B : Prioritizing transparency and trust in AI decision-making.

C : Maximizing user engagement through AI insights.

Answer: B

Page: 1 / 68

Total 339 Questions | Updated On: Jan 28, 2026

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