Free Salesforce AI-Associate Exam Questions

Become Salesforce Certified with updated AI-Associate exam questions and correct answers

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Total 339 Questions | Updated On: Jan 05, 2026

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Question 1

Which of the following is an example of AI functionality within Salesforce CRM?

A : Using emails to automatically generate knowledge articles.

B : Translating website content into multiple languages in real-time.

C : Running a PC antivirus scan

Answer: A

Question 2

Cloud Kicks wants to optimize its business operations by incorporating AI into its CRM. What should the company do first to prepare its data for use with AI?

A : Remove biased data.

B : Determine data availability.

C : Determine data outcomes.

Answer: B

Question 3

Cloud Kicks plans to use automated chat as its primary support channel. Which Einstein feature should they use?

A : Discovery

B : Bots

C : Next Best Action

Answer: B

Question 4

An online news platform uses an AI algorithm to curate personalized news feeds for its readers. Alice notices that her feed is increasingly filled with only one-sided political news. When she seeks an explanation, the platform is unable to provide one.

Which ethical challenge stemming from the lack of transparency in AI is most evident in this case?

A : The AI system is influenced by advertisement incentives

B : The AI-s decision-making rationale is indistinct

C : Alice-s reading habits are inaccurately assessed

Answer: B

Question 5

When integrating external AI tools, which might not have Salesforce's trust layer, with a CRM system, what is the primary concern for organizations?

A : Ensuring the AI tool operates at high speeds

B : Maintaining data security and ethical AI practices.

C : Compatibility of software versions

Answer: B

Page: 1 / 68

Total 339 Questions | Updated On: Jan 05, 2026

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