Free Salesforce AI-Associate Exam Questions

Cloud Kicks wants to ensure that multiple records for the same customer are removed in Salesforce. Which feature should be used to accomplish this?

Which type of bias results from data being labeled according to stereotypes? 

Cloud Kicks wants to optimize its business operations by incorporating AI into its CRM. What should the company do first to prepare its data for use with AI?

A financial institution uses an AI model to decide whether or not to approve loans. When asked by rejected applicants about the reason for their denial, the bank is unable to provide a clear justification.

What ethical challenge regarding the lack of transparency in AI is highlighted in this scenario?

A financial institution uses a machine learning model to assess loan eligibility based on an applicant’s credit history, employment status, and neighborhood of residence.

What ethical challenge might arise from considering the neighborhood of residence in the assessment?