Free Salesforce AI-Associate Exam Questions

A financial institution uses an AI model to decide whether or not to approve loans. When asked by rejected applicants about the reason for their denial, the bank is unable to provide a clear justification.

What ethical challenge regarding the lack of transparency in AI is highlighted in this scenario?

Carlos, a product manager at TechGiant Electronics, wants to better understand the public’s perception of their latest smartphone model by analyzing social media posts, comments, and reviews. He is particularly interested in gauging whether the sentiment is positive, negative, or neutral.

Which Salesforce AI capability should Carlos employ for this task?

Carlos, who works for a healthcare startup, employs Salesforce AI to predict patient readmission rates. After deploying the model, he realizes that the predictions are vastly different from the actual readmission figures.

Which data quality issue might be chiefly responsible for this discrepancy?

A retail company uses Salesforce’s AI tools for personalized customer advertisements. They find that certain demographic groups receive fewer promotional offers than others, which wasn’t an intentional design.

Which Salesforce’s Trusted AI principle is the company neglecting?

An international real estate company uses Salesforce CRM to handle property listings. They wish to implement AI to automatically categorize images of properties based on their interior features like flooring, wall colors, and fixtures. Additionally, they want to be able to detect specific objects like fireplaces, chandeliers, and luxury fittings to provide more targeted listing suggestions to potential buyers.

Which Salesforce AI capability should they leverage to address this dual requirement?