Free Salesforce AI-Associate Exam Questions

A pharmaceutical company uses an AI algorithm to identify potential patients for a new drug trial. After patient selection, some are puzzled about their selection as they don’t suffer from the ailment the drug treats.

Which ethical challenge related to the lack of transparency in AI best describes this situation?

While reviewing the customer database for an e-commerce company, Jane noticed that some customers had zip codes that did not match their city or state, making the delivery process problematic.

What element of data quality does this scenario primarily emphasize?

Sophie, a sales manager, is keen on understanding how likely certain opportunities are to close based on historical data and current deal specifics. She wants an AI tool that predicts sales outcomes.

Which AI capability within Salesforce CRM would best serve Sophie’s purpose?

A large hospital uses an AI system to prioritize patients for surgeries based on urgency. Robert, despite having a critical condition, is scheduled for surgery after several less severe cases. When the hospital is questioned about this anomaly, it struggles to provide a rationale.

Which ethical challenge due to AI’s lack of transparency is evident here?

A city uses an AI model for predictive policing, forecasting potential crime hotspots based on past incidents. The data fed into the model includes crime type, time, and predominant ethnicity of the neighborhood.

What is the most pressing ethical issue with this approach?