Free Salesforce AI-Associate Exam Questions

A job recruitment platform uses an AI model to rank applicants for employers. The AI model, trained on past employment data, considers qualifications, experience, and whether the applicant had taken any extended career breaks.

What is a primary ethical challenge when giving significant weight to extended career breaks?

A streaming platform uses an AI model to recommend movies and shows to its users. The model factors in watched history, genre preferences, and user age.

Given that many older movies and shows often depict stereotypes, what is a primary ethical challenge if these older contents are heavily recommended based on user age?

What are some key benefits of AI in improving customer experiences in CRM? 

Sophia, a marketing analyst, wants to leverage Salesforce AI to predict the success of upcoming marketing campaigns. Post-deployment, she finds that the model’s predictions don’t align with the actual campaign results.

What could be a pivotal data quality concern causing this mismatch?

Carlos, a product manager at TechGiant Electronics, wants to better understand the public’s perception of their latest smartphone model by analyzing social media posts, comments, and reviews. He is particularly interested in gauging whether the sentiment is positive, negative, or neutral.

Which Salesforce AI capability should Carlos employ for this task?