Free Salesforce AI-Associate Exam Questions

Nina, a sales manager, integrates an AI model into Salesforce to forecast quarterly sales. However, the predictions frequently do not align with actual sales results.

Which of the following data quality concerns might be the PRIMARY reason for these misalignments?

What are some of the ethical challenges associated with AI development? 

Sophie, a sales manager, is keen on understanding how likely certain opportunities are to close based on historical data and current deal specifics. She wants an AI tool that predicts sales outcomes.

Which AI capability within Salesforce CRM would best serve Sophie’s purpose?

A financial institution uses an AI model to decide whether or not to approve loans. When asked by rejected applicants about the reason for their denial, the bank is unable to provide a clear justification.

What ethical challenge regarding the lack of transparency in AI is highlighted in this scenario?

When one group captures information using a text field while another uses a picklist for the same data, which data best practice is being compromised within Salesforce?