Free Salesforce AI-Associate Exam Questions

Sophie, a sales analyst at a major electronics company, is concerned about sudden spikes and drops in sales that aren’t aligned with typical seasonal trends. She believes that understanding these unusual patterns can provide insights into potential market changes or internal issues.

Which AI capability in CRM should Sophie utilize to detect these irregularities effectively?

A financial institution uses an AI system to pre-approve customers for personal loans. Tom, a loyal customer with an excellent credit score, is surprised to find he isn’t pre-approved. He reaches out for an explanation, but the institution cannot specify why.

Which ethical challenge related to AI’s lack of transparency is showcased here?

What is the role of Salesforce Trust AI principles in the context of CRM system? 

What is the best method to safeguard customer data privacy? 

A Salesforce administrator creates a new field to capture an order's destination country. Which field type should they use to ensure data quality?