Free Salesforce AI-Associate Exam Questions

A retail company uses Salesforce’s AI tools for personalized customer advertisements. They find that certain demographic groups receive fewer promotional offers than others, which wasn’t an intentional design.

Which Salesforce’s Trusted AI principle is the company neglecting?

What are some of the ethical challenges associated with AI development? 

Alex is a data analyst working for a healthcare provider. During a routine audit, he observed that some patients’ records were missing vital data like allergies or medical history, which could pose serious risks during treatments.

What aspect of data quality is underlined in this situation?

Alex, a customer support lead, wishes to automatically categorize incoming customer inquiries to ensure faster resolution by routing them to the most appropriate agent.

Which AI feature within Salesforce is designed to assist with this?

Linda, a data analyst, receives a report comprising sales data from multiple regional branches. She notices that while some branches report sales figures in US dollars, others use Euros or Pounds.

What data quality component does Linda identify as being compromised in this report?