Free Salesforce AI-Associate Exam Questions

In the context of Artificial Intelligence, what best describes the concept of machine learning?

A city’s traffic department deploys an AI system to adjust the timing of traffic lights to optimize traffic flow. However, pedestrians report an increase in wait times at crossings, with no explanation provided for the change.

What ethical challenge related to the lack of transparency in AI does this situation best embody?

Cloud Kicks plans to use automated chat as its primary support channel. Which Einstein feature should they use?

Leo, the director of operations at a global hotel chain, is keen to enhance customer experience. He wants a system that can automatically classify incoming customer emails into different categories (like complaints, feedback, or booking queries) and suggest personalized holiday packages based on the past stay preferences of returning customers.

Which combination of AI capabilities in CRM is most suitable for Leo’s needs?

Cloud Kicks' latest email campaign is struggling to attract new customers. How can AI increase the company's customer email engagement?