Become Salesforce Certified with updated ADX-261 exam questions and correct answers
Universal Containers wants Salesforce to suggest Knowledge articles to agents based on information about the
case.
Which solution should a consultant recommend?
Universal Containers is using WhatsApp to provide support to customers in Service Console. Agents would
like to preview PDFs sent by customers from the chat
window.
What should a consultant recommend?
Universal Containers (UC) provides customer support for two separate business groups. UC requires that cases
for each business group have different support
processes and fields.
Which feature should a consultant implement to meet the requirement?
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