Free Salesforce ADX-261 Exam Questions

Become Salesforce Certified with updated ADX-261 exam questions and correct answers

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Total 261 Questions | Updated On: Jan 27, 2025

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Question 1

Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.

A : perience Cloud Create Case Form

B : b-to-Case

C : ntact Request Flow

D : -Demand Email-to-Case

Answer: D

Question 2

Universal Containers wants Salesforce to suggest Knowledge articles to agents based on information about the case. Which solution should a consultant recommend?

A : Add the Knowledge related list to the case page layout.

B : Add the Knowledge object to global search objects.

C : Add the Knowledge component on the case Lightning record page.

Answer: C

Question 3

Universal Containers (UC) provides customer support for two separate business groups. UC requires that cases for each business group have different support processes and fields. Which feature should a consultant implement to meet the requirement?

A : Record Types

B : Dynamic Forms

C : Omni-Channel

Answer: A

Question 4

Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.

What should the consultant recommend to address this problem

A : Configure Case Assignment Rules to use Queues.

B : Configure Omni-Channel Routing Model as Most Available.

C : Configure Case Assignment Rules to use Users.

D : Configure Omni-Channel Routing Model as Least Active.

Answer: A

Question 5

Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

A : able article customization for open cases.

B : able agents to create their own personal articles.

C : able suggested articles on new cases.

D : able article submission during case close.

E : eate an email template to send articles as PDF attachments.

Answer: A,C,D

Page: 1 / 53

Total 261 Questions | Updated On: Jan 27, 2025

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