Free Salesforce ADX-261 Exam Questions

Become Salesforce Certified with updated ADX-261 exam questions and correct answers

Page:    1 / 53      
Total 261 Questions | Updated On: Feb 15, 2025
Add To Cart
Question 1

A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers


Answer: A,B,D
Question 2

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem


Answer: D
Question 3

Universal Containers wants Salesforce to suggest Knowledge articles to agents based on information about the case. Which solution should a consultant recommend? 


Answer: C
Question 4

Universal Containers is using WhatsApp to provide support to customers in Service Console. Agents would like to preview PDFs sent by customers from the chat window. What should a consultant recommend?


Answer: B
Question 5

Universal Containers (UC) provides customer support for two separate business groups. UC requires that cases for each business group have different support processes and fields. Which feature should a consultant implement to meet the requirement? 


Answer: A
Page:    1 / 53      
Total 261 Questions | Updated On: Feb 15, 2025
Add To Cart

© Copyrights DumpsCertify 2025. All Rights Reserved

We use cookies to ensure your best experience. So we hope you are happy to receive all cookies on the DumpsCertify.