Become Salesforce Certified with updated ADX-261 exam questions and correct answers
Universal Containers has recently implemented an Experience Cloud site to allow its customers to create and
update their cases online. Customers should only be
able to access the cases where they are listed as the contact, including cases created by the support team on
their behalf.
What should a consultant recommend to meet the requirement?
The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers
As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy?
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