Free Salesforce ADX-211 Exam Questions

Become Salesforce Certified with updated ADX-211 exam questions and correct answers

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Total 628 Questions | Updated On: Jan 27, 2025

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Question 1

A retail company wants to implement a loyalty program for their customers, where customers can earn points for purchases and redeem them for rewards.

Which Salesforce suite of products can help them achieve this goal?

A : Salesforce CPQ

B : Salesforce Communities

C : Salesforce Marketing Cloud

D : Salesforce B2C Commerce

Answer: B

Question 2

A company wants to implement Salesforce Knowledge to manage their internal documentation. They have different departments such as HR, Marketing, and Sales, and they want to create separate sections within the knowledge base for each department.

Which of the following options would be the best way to achieve this?

A : Create a separate knowledge base for each department

B : Create a single knowledge base and use data categories to separate the articles

C : Create a single knowledge base and use article types to separate the articles

D : Create a single knowledge base and use both data categories and article types to separate the articles

Answer: B

Question 3

Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:

* B2B customer

* B2C Customer

* External Partner

There are two record types for leads:

* B2B Lead

* B2CLead

The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.

What should the administrator do to correct this issue?

A : de the Record Type field on the Account section of the Conversion Layout.

B : ild a process that updates the record type field to B2C Customer after conversion.

C : a validation rule to ensure the company name on B2C Leads is blank.

D : ange organization-wide default settings for contacts to Controlled by Parent.

Answer: B

Question 4

You have created a dashboard that you would like to share with your manager, but you do not want them to have editing capabilities.

Which of the following options will you use to share the dashboard with your manager?

A : Grant access via dashboard sharing settings

B : Subscribe the manager to the dashboard

C : Provide the manager with a direct link to the dashboard

D : Clone the dashboard and share the cloned version with the manager

Answer: B

Question 5

Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.

What should the administrator do to resolve this issue?

A : hedule Apex jobs.

B : lete all workflow rules.

C : an invocable process.

D : nsolidate automation tools.

Answer: D

Page: 1 / 126

Total 628 Questions | Updated On: Jan 27, 2025

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