Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 157 Questions | Updated On: Jan 09, 2025

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Question 1

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 2

What are the sources used to identify barriers?

A : customer, product, usage

B : people, plan, process

C : success plan, tools, training

D : people, process, tools

Answer: D

Question 3

During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi

a. In which stage is the customer?

A : option

B : timize

C : pand

D : vocate

Answer: D

Question 4

What is the main objective of customer success?

A : tomer's return on investment

B : own and unknown features of our product and solutions

C : tomer's reduction of risk

D : tcomes customers are trying to achieve

Answer: D

Question 5

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A : mpletion of customer training

B : nfirmation of customer business outcomes

C : view of product roadmap

D : heduling of Quarterly Success Review

E : reement of key stakeholders

Answer: B,D

Page: 1 / 32

Total 157 Questions | Updated On: Jan 09, 2025

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