Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 157 Questions | Updated On: Nov 14, 2024

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Question 1

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A : I that will be improved by the new product solution

B : rrent existing products that are being displaced by the solution

C : rrent configuration guide of the product solution

D : oduct use case that will achieve the desired outcome

Answer: D

Question 2

Which definition of a use case is true?

A : mparison of the marketing description of what a product does to the customer's experience

B : t of actions or event steps that a customer uses

C : t of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : t of instructions that customer uses for their software

Answer: C

Question 3

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A : mpletion of customer training

B : nfirmation of customer business outcomes

C : view of product roadmap

D : heduling of Quarterly Success Review

E : reement of key stakeholders

Answer: B,D

Question 4

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A : ice yearly student and staff surveys with two

B : asure the number of complaints raised by students

C : mbination of tailored surveys and IT tools-based metrics

D : plement staff Super Users to provide feedback

Answer: B

Question 5

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A : pability gap

B : nancial gap

C : nsumption gap

D : ganizational gap

Answer: C

Page: 1 / 32

Total 157 Questions | Updated On: Nov 14, 2024

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