Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 157 Questions | Updated On: Feb 19, 2025

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Question 1

What is the purpose of capturing moments of success with a customer?

A : panding the purchased solution

B : cognizing the value of the engagement

C : newing the contract and subscription

D : lidating deployment of the solution

Answer: B

Question 2

What is a common indicator of customer health?

A : mber of services purchased

B : mber of licenses purchased

C : tomer satisfaction metric

D : ount of money spent on the solution

Answer: C

Question 3

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A : aluate the availability of resources to work on the problem.

B : gage a specialist to identity a technical solution or workaround.

C : nduct an assessment of the business impact of the problem.

D : tablish a timeline of when a solution must be in place.

Answer: A

Question 4

Which statement describes an end user adoption barrier?

A : ere are insufficient licenses for additional staff from a newly acquired company to use the solution.

B : CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

C : budget is insufficient to implement the solution for a new branch of the business.

D : aff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Answer: D

Question 5

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

A : mited telemetry

B : rchase policy process

C : ck of common features

D : ck of communication

E : iness misalignment

Answer: B,D

Page: 1 / 32

Total 157 Questions | Updated On: Feb 19, 2025

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