Free Cisco 820-605 Exam Questions

Become Cisco Certified with updated 820-605 exam questions and correct answers

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Total 157 Questions | Updated On: Mar 27, 2025

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Question 1

What is a consideration in evaluating readiness for adoption?

A : entify features or functions that are not deployed or underutilized.

B : entify potential accelerators that could optimize performance.

C : view customer acceptance test plan.

D : lidate that all required items have been purchased.

Answer: C

Question 2

What is the purpose of capturing moments of success with a customer?

A : panding the purchased solution

B : cognizing the value of the engagement

C : newing the contract and subscription

D : lidating deployment of the solution

Answer: B

Question 3

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

A : technical

B : business

C : operational

D : corporate culture

Answer: C

Question 4

Which activity reduces the risk of chum?

A : oviding a discount on renewal

B : wering the service level

C : panding the customer footprint

D : ucating on product features

Answer: C

Question 5

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A : aluate the availability of resources to work on the problem.

B : gage a specialist to identity a technical solution or workaround.

C : nduct an assessment of the business impact of the problem.

D : tablish a timeline of when a solution must be in place.

Answer: A

Page: 1 / 32

Total 157 Questions | Updated On: Mar 27, 2025

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