Free Avaya 7392X Exam Questions

Become Avaya Certified with updated 7392X exam questions and correct answers

Page: 1 / 13

Total 65 Questions | Updated On: Jan 10, 2025

Add To Cart

Question 1

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A : enables recorded announcements to be played to incoming calls.

B : provides options for selecting among available agents with the same skill.

C : facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D : provides basic reporting on Vectors, Agents, and Trunk Groups.

E : improves agent performance because supervisors can have agents handle calls based on either skilllevel or greatest need.

Answer: A,B

Question 2

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three

features are added? (Choosethree.)

A : rvice Level Maximizer

B : iness Advocate

C : nt Group

D : ll Management System (CMS)

E : pert Agent Selection (EAS)

Answer: A,B

Question 3

If an agent has the skills to handle one call:

Call 1, with priority 3 that is queued for 10 minutes with skill level 5

Call 2, with priority 3 that is queued for 15 minutes with skill level 10

Call 3, with priority 5 that is queued for 15 minutes with skill level 15

Call 4, with priority 1 that is queued for 15 minutes with skill level 15

Under the skill level handling preference, which of the calls will the agent handle first?

A : ll 1

B : ll 2

C : ll 3

D : ll 4

Answer: D

Question 4

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in

simultaneously?

A : tem-Parameters Security

B : Special System Parameters

C : tem-Parameters Customer-Options

D : ature-Related System Parameters

Answer: C

Question 5

Which vector object can replace the Time of Day (TOD) global Vector Variable?

A : Vector Routing Table

B : iness Schedule Table

C : Service Hours Table

D : Policy Routing Table

Answer: C

Page: 1 / 13

Total 65 Questions | Updated On: Jan 10, 2025

Add To Cart