Free Cisco 500-443 Exam Questions

Become Cisco Certified with updated 500-443 exam questions and correct answers

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Total 130 Questions | Updated On: Apr 09, 2025

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Question 1

A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?

A : lnet

B : H

C : TP

D : P

Answer: B

Question 2

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

A : co Unified CCX Enhanced

B : co Unified CCX Premium

C : co Unified CCX Enterprise

D : co Unified CCX Standard

Answer: A

Question 3

On which two interfaces or ports can security be improved by configuring executive timeouts? (Choose two.)

A : rial interfaces

B : y ports

C : opback interfaces

D : nsole ports

E : t Ethernet interfaces

Answer: B,D

Question 4

What is the role of CVP in UCCE/PCCE?

A : interface between CUBE and UCCE/PCCE

B : queuing and self-service IVR

C : call routing brain of PCCE/UCCE

D : plays IVR Prompts to Callers

Answer: B

Question 5

Which criterion can be used to control supervisor workflows?

A : mber of calls abandoned

B : ngth of time an agent is in the NotReady state

C : ration of oldest call in queue

D : mber of agents logged in

Answer: C

Page: 1 / 26

Total 130 Questions | Updated On: Apr 09, 2025

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