Free Cisco 500-052 Exam Questions

Become Cisco Certified with updated 500-052 exam questions and correct answers

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Total 89 Questions | Updated On: Mar 28, 2025

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Question 1

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

A : Cisco Unified Contact Center Express Media Subsystem

B : co Unified CallManager Device Configuration

C : co Unified Contact Center Express Directory

D : co Supervisor Desktop

E : co CRS Administration, JTAPI Trigger Creation

Answer: A

Question 2

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

A : 150

B : 200

C : 300

D : 400

Answer: C

Question 3

Which option enables you to monitor previous agent seat license usage?

A : affic analysis historical report

B : rt and agent seat utilization historical report in Cisco Unified Intelligence Center

C : rt-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : erall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Question 4

In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

A : eate Container Prompt

B : eate Generated Prompt

C : eate Language Prompt

D : eate Conditional Prompt

Answer: B

Question 5

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

A : Longest available

B : ast skilled

C : t handled contacts

D : t skilled

E : random

Answer: A,D

Page: 1 / 18

Total 89 Questions | Updated On: Mar 28, 2025

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